Service Quality on 26 Dupont: March-April 2022

Service quality and reliability are, as regular readers here know, central to many of my critiques of the TTC.

Whether a route is short or long, busy or not, the TTC seemed incapable of accepting much less addressing service problems. For years, long before the pandemic, riders have complained about long, unpredictable waits and crowded buses, but the answer has always been that things really are not that bad. This is demonstrably not true.

The TTC relies on metrics based on averages, not on individual vehicle behaviour and this masks the wide variation in rider experience. 26 Dupont is an infrequent route with few riders, and it does not figure in the high end of the TTC’s attentions.

We have been through two years where the pandemic and the need to keep something, anything running took precedence. Now, with the hoped-for recovery, the TTC must address long standing problems that predate covid.

Looking ahead to their 2023 Service Plan, the TTC will attempt to deal with this issue as it is essential to improving transit’s attractiveness and luring riders onto the system.

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TTC 2023 Annual Service Plan Preview

The TTC began consultations for its 2023 Service Plan on June 29 with a pair of online meetings for community groups, and more will follow. There will be an online survey available starting on July 11.

At this point, the Service Plan is only a collection of proposals. The TTC seeks feedback on them that will lead to a revised version in the fall and a second consultation round before they go to the TTC Board for approval. The round one proposals relate mainly to the SRT shutdown in fall 2023 and the opening of Line 6 Finch West. In the second round, these proposals will be fine-tuned and other possible changes unrelated to the rapid transit plans will be added.

2022 Service Plan Follow-Up

Some service changes proposed in the 2022 plan have been implemented, and others will follow later this year:

  • Seasonal service on the new 172 Cherry Beach route (replacing the former 121 Front-Esplanade bus) was implemented in May, but the planned route through the Distillery District was impossible due to construction on Cherry at Lake Shore.
  • 65 Parliament will be extended to George Brown College’s Waterfront Campus in September. There is no word on an extension of the 365 Parliament Blue Night bus which originally was going to be dropped. The 365 lost its weekend service in 2021, but that was recently restored.
  • The 118 Thistledown extension to Claireport & Albion and the 8 Broadview extension to Coxwell Station will occur later in the fall, date TBA.

With the completion of the Line 1 Automatic Train Control project later this year, the TTC will be able to improve service on the subway. However, just what this means depends on the base against which “improvement” is measured.

  • There is a planned service improvement in September. Current service is not running at pre-pandemic levels, and we do not yet know if September will see a full restoration.
  • ATC will provide two benefits: trains can run closer together, but also travel times can be trimmed to reduce the number of trains needed. The degree that each of these will show up in new schedules remains to be seen. A related problem is that more frequent service can compound with excess running time to worsen terminal approach queues driving up travel time for riders.

Overall system ridership was at 57 per cent of pre-pandemic levels in June 2022 and is expected to rise to 70 percent in the fall. The TTC is finalizing their fall service plan to accommodate some return to in person office travel and post secondary demand. They plan to restore services to post secondary schools that were cut because of online courses. Details TBA.

There is no announced date for the opening of Line 5 Crosstown by Metrolinx, and so the planned route restructuring to support that line will likely not occur in 2022.

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TTC Board Meeting, June 23, 2022

The TTC Board met on June 23 with a fairly modest agenda. This is the second last scheduled Board meeting before the October 2022 civic elections and, unless there is an emergency situation, the current Board will have little to do with transit’s future in Toronto.

This is an unfortunately typical situation in election years. By the time a new Board is in place to discuss key issues with the 2023 budget, fares, service levels and hoped-for subsidies, it will be a new Board presented with whatever plan management devises and with little chance for adjustment.

In a previous article, I wrote about the TTC’s funding crisis, a topic that receives almost no discussion at Board meetings. June 23 was no exception.

The major items on the agenda were:

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TTC Revamps “Transit Planning” Web Page

The Planning web page on the TTC site contained, until recently, some rather elderly files and reports. Updates were confined to the Scheduled Service Summaries posted about every six weeks.

This page has now been revised. All of the old files/links have been removed, and there is now current (2019-2021) ridership data at a route level.

For the convenience of readers looking for the old files, I have created a new page in the Reference section of this site (see the drop down menu at the top of the page). That section already contains a page for Scheduled Service Summaries going back many years.

TTC Service Changes Effective June 19, 2022

June 19 will bring the summer schedules on some routes, a return of streetcars at Broadview Station, and various minor changes scattered across the system.

Subway

There is no change in subway service.

Streetcars

With the completion of watermain work on Broadview in May, the streetcar service to Broadview station on 504 King and 505 Dundas will return.

504A Distillery to Dufferin service will remain, but will be blended with the 504B from Broadview Station to Dufferin. The combined service on the two branches will be more frequent in almost all periods than the 504A service now operating.

The 504/505 shuttle bus from Broadview Station to Parliament will no longer operate.

505 Dundas service will operate between High Park Loop and Broadview Station on the same headways as are currently provided just to Broadview. Dundas cars will not return to Dundas West Station until later in the year following completion of new platforms and overhead.

The 504C King/Roncesvalles shuttle bus will return to Dundas West Station, but, like all bus routes there, will loop on street and stop on Edna Avenue (north side of the loop) while work inside the station continues. Other bus routes currently diverting to Dufferin and Lansdowne Stations will return to Dundas West at the same time.

Work on Phase 3 of the King Queen Queensway Roncesvalles project including the North Gate of Roncesvalles Carhouse will begin in September.

Carhouse allocations of 504 and 505 will change with additional 504 cars operating from Leslie, and some 505 cars shifting to Roncesvalles. Allocations will change in August when construction work begins at Russell Carhouse, and again in September with the Phase 3 KQQR work.

There will be seasonal service cuts on several routes:

  • 503 Kingston Road AM Peak
  • 505 Dundas AM Peak bus trippers removed
  • 506 Carlton AM Peak bus trippers removed
  • 511 Bathurst all periods
  • 512 St. Clair almost all periods

See the spreadsheet linked later in this article for details.

From July 11 to August 1, 501L Queen and 301 Queen Night buses will divert westbound from Lake Shore via 15th, Birmingham and 22nd Streets during reconstruction of the intersection at Kipling. Eastbound service is not affected.

With overhead on the central section of Queen now converted for pantograph use, streetcars running between Leslie Barns and routes 510 Spadina and 512 St. Clair will operate via Queen west of the Don River rather than via King.

Buses

Routing Changes Due To Frequent CNE Closures

The following routes will be changed because streets in and near the CNE are often closed during the summer.

  • 29 Dufferin will loop through Liberty Village via King, Strachan and East Liberty.
  • 929 Dufferin will loop at Dufferin Loop.
  • 174 Ontario Place/Exhibition will operate via Fleet, Fort York and Lake Shore for the southbound trip.

30 High Park and 189 Stockyards Interline

Buses on routes 30 and 189 will interline to better use the running time on the combined route.

A new 30B High Park service will operate from High Park Station to the park via West Road and Colborne Lodge Drive. This seasonal shuttle will run separately from buses on the combined 30/189 service.

Seasonal Changes

The following routes are affected by seasonal reductions in demand:

  • 39/939 Finch East
  • 102 Markham Road
  • 905 Eglinton East Express
  • 927 Highway 27 Express

Miscellaneous Changes

  • 21C Brimley service to STC will be adjusted on Sundays.
  • 44/944 Kipling South service will divert both ways around track construction work at Lake Shore from July 15 to August 1.
  • 363 Ossington night service will return to Eglinton West Station Loop.
  • 72 Pape service will be adjusted during all time periods for reliability.
  • 86 Scarborough will have a trip added at 2:13 pm weekdays from Kennedy Station to fill a gap in the schedule.
  • 118 Thistle Down service will be improved in peak periods.
  • 134 Progress service will be adjusted on Saturdays.
  • 172 Cherry service will continue to bypass the Distillery District due to road construction.

600 Run As Directed

The number of scheduled RAD buses has been reduced substantial on weekdays from 40 to 5 crews. On weekends there will be more RAD buses with 39, up from 25, on Saturdays, and 32, up from 21, on Sundays.

Mount Dennis will not have any RAD buses. Details of the crew allocation are in the spreadsheet below.

Detailed Tables of Service Changes

Peak Vehicle Usage

Evolution of Travel Times on RapidTO Bus Routes 2020-2022 (Part 2)

This article is a companion to Part 1 of my update of travel time behaviour on key routes for 2020-2022. That article dealt with routes east of Yonge Street, and this part turns to routes west of Yonge:

  • 29 Dufferin from King to Wilson
  • 35 Jane from Eglinton to Steeles
  • 60 Steeles West from Finch Station to Kipling

These three routes show more variation over time than most of the routes east of Yonge reviewed in the first article. The greater variation implies that they are more sensitive to changes in overall road demand and have less headroom to begin with. They are more likely to benefit from priority measures, but taking road space for transit will be more politically challenging in car-oriented areas.

Any detailed study that purports to establish time savings through red lanes must be careful to be an apples-to-apples comparison avoiding projected savings against conditions (construction projects and future route changes) that will change on their own. Similarly, and by reference to what was done on the Eglinton-Kingston corridor, “savings” due to stop eliminations, if any, should not be counted as a “benefit” of transit priorty.

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Evolution of Travel Times on RapidTO Bus Routes 2020-2022 (Part 1)

This article and one to follow is an update of an earlier review of the effect of pandemic-induced changes in traffic levels on the running time of buses. The target routes are those that already have “red lanes”, exclusive lanes for buses at all hours, and on the first group where red lanes were proposed.

Originally, the list of possible routes was shorter, and it is those routes whose vehicle tracking data I have collected over the past years:

  • Eglinton-Kingston-Morningside (implemented fall 2020)
  • Lawrence East
  • Finch East
  • Steeles West
  • Dufferin
  • Jane

A City study is underway to prioritize routes for detailed study and implementation under the RapidTO program.

An important premise behind RapidTO and bus priority is that service can be improved both because travel times are shorter and because they are more reliable leading to more regularly spaced and predictable service. Indeed, on the King Street transit project, the benefit was far more that variation in travel was reduced and reliability was increased, as opposed to reducing the average speed of travel under day-to-day conditions.

Too often, “priority” has been sold on the basis that it would reduce operating costs when the real goal should be to improve service with resources already in place, and to ensure that any additional buses or streetcars do not simply disappear into a “black hole” of unreliable service.

With the pandemic, we have an unexpected chance to see how much time is saved when traffic is, for a period, reduced from normal levels. This gives an indication of what we might expect from red lanes, or putting it another way, the best we are likely to achieve.

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Service Levels May 2022 vs January 2020 (Revised)

Revised May 21, 2022: The original tables in this article were based on headway data that was rounded to minutes. This produced distortions in comparison of 2020 and 2022 service especially on routes with frequent service where rounding substantially altered values, proportionately.

The TTC regularly reports that it is running service at “x” percent of pre-covid levels. They aim to be back at close to full service and 80% of pre-covid demand by the end of 2022 with hopes for 100% in 2023.

Like so much of the info TTC publishes, this is a system average, and the actual ratio of pre-pandemic to current-day service varies from route to route and by time of day.

The charts in this article map the ratio of old and new service by percentages, and by the change in scheduled headway (time between vehicles). The data are taken from the Scheduled Service Summaries published by the TTC.

For convenience these are available on my site:

The pages below (click to open in a larger format) show which time periods and routes are operating less service today than in January 2020 (red) or more (green). Cells that are white indicate that the service is unchanged.

The key point here is that there are routes operating with considerably less service compared to January 2020 than implied by TTC claims of service recovery. It is no surprise that riders on many routes complain of less frequent service. This is compounded by the TTC’s inability to operate reliable headways making waits for buses and streetcars both longer and less predictable.

In a few cases there have been vehicle type changes on a route such as the restoration of streetcar service on 505 Dundas. The percentages are relative to the scheduled vehicles per hour with no adjustment for capacity. Similarly, a few bus routes have changed between regular sized and articulated vehicles.

This set of charts shows the percentage change in service from January 2020 to May 2022. A table at the end lists the major route changes affecting headway comparisons.

The charts below show the difference in headways (in minutes) between January 2020 and May 2022. Negative values (red) indicate vehicles that arrive less frequently while positive ones (green) show more frequent service. For example, Line 1 Yonge-University now operates every 3’36” in the AM peak compared to 2″21″ pre-pandemic, a difference of 1’15”.

The full set of charts is available in this PDF.

TTC Board Meeting: May 18, 2022

The TTC Board’s May 18, 2022 agenda contained many routine items, but of interest were:

  • CEO’s Report
    • Advancing Analytics at the TTC
  • Establishment of a Human Resources Committee

CEO’s Report

The CEO’s Report contains the usual statistics about system performance, and there were few substantial changes from past months. These metrics deserve to be revisited along with the TTC’s Service Standards, and I will deal with them a separate article.

A frustrating problem with the CEO’s Report is that information in it is usually a month or more out of date. For example, ridership numbers are reported to the beginning of April even though it is now mid-May. In an environment where day-to-day changes in transit’s recovery from the pandemic have implications for service and budgets, more recent information should routinely be presented to the Board. It should not be up to Board members to ask staff for more recent figures.

The chart of recovery by mode takes us to April 1. The effect of the omicron surge in December/January was quite substantial, and the system has only now built back to a level above the peak in late November 2021.

The values in the report are over a month old, and they were verbally updated at the meeting in response to a question.

Pre-Pandemic Recovery LevelApril 1, 2022 (Report)May 7, 2022 (Verbal Update)
System53%59%
Bus61%63%
Streetcar50%55%
Subway45%48%

Further details appear in the Advancing Analytics presention later in this article.

Revenue rides are running ahead of the budgeted level after a poor start in January. The TTC expects that on an overall basis through the year, the budget and actual numbers will balance out although the actuals are currently running ahead. Much depends on the rate of growth of in person office work and post-secondary attendance.

The actual revenue from fares for the first quarter was $140 million compared to the budget estimate of $107 million. The pre-covid normal value was $313 million, and so there is some distance yet to travel in the recovery.

The overall TTC and City budgets have not yet been made whole by extra provincial and federal covid relief funding, and the City faces a gap of about $800 million in its operating budget. To counteract this, there is a proposal to cut back on capital-from-current spending so that capital projects will not weigh as heavily on the operating budget. However, this will defer some projects planned for 2022 and can add to future costs if more work is paid for by borrowing than by current revenue.

The TTC is currently studying how to cut $87 million out of its 2022 Capital Plan as an offset to the City’s shortfall. The need for this work does not vanish. It is simply pushed further into the future and adds to the unfunded deficit in the overall capital plan.

Advancing Analytics

An important presentation in the meeting dealt with the analysis of TTC data. They have a wealth of information, but much of it is hard to get, and what should be routine stats on system operations are simply not available.

The TTC has now set up a group to pull together their vast collection of data and assist departments in making use of this under the name of a Centre of Excellence for Data Innovation. Examples of some of its work are included in the presentation deck, and the TTC intends to make much more publicly available soon. They also intend to provide access through an open data portal so that those outside of the TTC can make use of the data. (No details have been provided yet.)

Readers of this site will know of my long-running series of analyses of route operations, and these depend on access to vehicle tracking data that the TTC has provided since 2008. However, that is an ad hoc arrangement as opposed to one that makes data available to any who want it.

Here are some examples.

Access to Transit Modelling

Using origin-destination data for various types of trips, the TTC has mapped the effect of Line 5 Crosstown’s opening and the associated surface route changes. The map below shows changes in the 60-minute range for job access. The improvements are, understandably, concentrated along the Eglinton corridor, but they also affect feeder corridors where the faster Eglinton segment brings more trips under the cutoff level. Areas where access falls arise from route changes that impose longer routes or transfers that do not exist in the “before” network.

Demand Modelling

TTC ridership has been reported on aggregated, averaged values across all routes and times of day. This masks issues with specific routes, times and locations where service does not meet the demand or the standards TTC aims for in an era when people still want some degree of social distancing.

The table below shows several major corridors and the differences both in time-of-day values and in individual routes versus averages. Hot spots that are invisible in consolidated numbers jump out in this table. The slide below notes that this information can be used for deployment of demand responsive service, although the TTC still is not reporting exactly where and when that service operates.

Stop Level Analysis

The chart below shows the percentages of ridership recovered on a stop-by-stop basis. Note that there are no data for streetcar lines because these vehicles do not yet have automatic passenger counters installed.

Many stops, particularly in the outer suburbs, show a strong rebound in demand as of Spring 2020, a year ago, with a 75% level. This is well above the overall system averages reported at the time, and shows how averages can mask behaviour at the local level.

Route-by-Route Analysis

The map below shows the bus routes where recovery of ridership has been strongest including a “top 10” that collectively achieved 69% of former boardings by April 2022.

One problem with this map is that how a route becomes part of the “top 20” is unclear. According to the legend, this is by boardings, and that should eliminate relatively minor routes. If the real ranking is by percentage recovery, this might make more sense. A route could be short and have few customers in absolute terms, but do well measured against pre-covid performance.

By Mode and Time of Day

The charts below show how ridership has returned to different parts of the system at different rates.

In the bus chart (left), the percentages give the ratio of Spring 2022 values (yellow) to Fall 2019 (light blue). The degree of recovery is not uniform across the day. For streetcar and subway routes, the relatively low peak period recovery is quite clear, but off-peak demand is stronger.

Anyone who rides the subway knows that it can be crowded in the off-peak, particularly evenings, because service is less frequent but ridership is returning. According to the TTC, subway service will be restored over the summer and fall, but they provided no details of quantity or timing. Like so many aspects of TTC service, this will be subject to “resource availability” (for which read staffing and budget headroom).

Use of WiFi Data for Ridership and Origin-Destination Surveys

The TTC is working with the provider of WiFi services in the subway to collect origin-destination data on an anonymized basis, and hopes to extend this to surface routes as WiFi is rolled out there. This has an advantage over Presto data in that entire trips are captured, not just points where passengers “tap in” to the system.

Continuing the Masking Mandate

CEO Rick Leary reported that the province was has established a date of June 11 for a possible change in the masking mandate. This was done in consultation with transit agencies.

Mask usage has started to fall, but surveys show that 94% of riders are masking, with 88% doing so correctly. Commissioner Carroll asked whether surveys are conducted across the system because adherence varies by time and location.

Whether anything more will come of this remains to be seen considering the possibility that the province will drop the mandate, and that TTC prefers to be non-confrontational on the issue.

Human Resources Committee

The Board, in private session, approved a proposal to re-establish its Human Resources Committee for reasons not stated in the public report. It will consist of Chair Jaye Robinson, Vice-Chair Joanne De Laurentiis, and one additional member to be chosen by the Chair from among Council members on the Board.

It is unclear why the Board would make such a move so close to the end of its mandate, and this implies that there are events behind the scenes serious enough to warrant Board oversight.

As a general note, the TTC Board has been lax compared to those in previous terms in its oversight of management because Councillors are so pre-occupied with covid effects on the city.

Postscript: Performance Data From Other Cities

Two examples of the type of data available in other cities are linked below. Note how the level of detail substantially exceeds what the TTC has produced over the past two years. This should be an inspiration for what Toronto could have. A hat tip on this to Jarrett Walker (@humantransit), Jeffrey Tumlin (@jeffreytumlin) and Ari Ofsevit (@ofsevit) on Twitter.

TTC Service Changes: May 8, 2022

Several of the service cuts implemented in November 2021 will be restored with the May 2022 schedules. This includes express service on several routes. Although planned service will be 6.2% lower than the original budget for this period, the TTC intends to resume restoration of full service through the fall to the end of the year.

Information in this article is taken from the May 8, 2022 Scheduled Service Summary and from a copy of the detailed memo on service changes which was provided by a source. Normally the TTC sends these to various people in advance, but for some unknown reason, the document has not officially been sent to the normal external recipients.

There are some conflicts between information in the two documents and I have tried to reconcile these with my own judgement about which is correct because it is not unusual for there to be discrepancies in descriptions of service changes.

Rapid Transit Services

There are no changes in rapid transit services.

Streetcar Services

  • The 501H/501L Queen replacement buses for service on the west end of the route will be shortened to turn back downtown via University Avenue, Adelaide Street and York Street rather than operating to Broadview & Gerrard or Broadview Station.
    • Eastbound buses will operate as 501U.
    • Bus service will be provided from Birchmount, Queensway and Eglinton divisions.
    • There is no change to the existing 501 Queen streetcar service between Neville Loop and Bathurst Street (Wolseley Loop), nor to the 301 Blue Night Bus operation.
  • Headways on 505 Dundas and 506 Carlton will be blended to allow for the shared terminal at High Park Loop.
    • The 505 Dundas routing change to High Park Loop will be officially recognized in the schedules.
    • Service will be reduced during most periods on both routes as a seasonal change.
  • 306 Carlton Blue Night will operate with buses to Dundas West Station.
  • 509 Harbourfront: Seasonal service increase evenings and weekends.
  • 512 St. Clair: Service increase on weekdays.

Bus Services

Routes With Express Service Changes/Restorations

  • 29/929 Dufferin:
    • Local service improved during most periods on weekdays.
    • Weekend service rescheduled for articulated buses.
    • Weekend express service restored using artics.
  • 939 Finch East Express:
    • Weekend service restored.
  • 41/941 Keele:
    • Local service changed from articulated to standard buses on weekdays with improved frequency of service.
    • Midday express service restored.
    • Express operation changed to articulated buses.
  • 43/943 Kennedy:
    • Minor service reallocation on weekday local service.
    • Peak period express service restored.
  • 52/952 Lawrence West:
    • Service reliability adjustments weekdays
    • Express peak period service improvements
  • 60/960 Steeles West:
    • Seasonal service reductions
    • Reliability changes
  • 68/968 Warden:
    • Reliability changes and some weekend service improvements.
    • Peak period express service restored.
  • 85/985 Sheppard East:
    • All 85 local service on weekends will now operate with standard sized buses rather than with artics.
    • Weekend 985 express service restored.

Diversions

Note: These diversions are described in the service memo, but are not reflected in the scheduled service summary.

  • 31 Greenwood:
    • Effective approximately May 18, service will be diverted to Coxwell Station while the loop at Greenwood Station is closed for Easier Access construction. This work will last about one year.
  • 57 Midland
    • Service reliability adjustments.
    • Northern terminus shifted to the Redlea cul-de-sac via Steeles and Redlea.

Other Changes

  • 365 Parliament Blue Night Bus:
    • Weekend service that was removed in error in fall 2021 will be restored.
  • 73 Royal York and 76 Royal York South:
    • Service reliability improvements
    • During some periods, the 73B Eglinton service will interline with the 76B Queensway service.
  • 83 Jones
    • Recovery time reallocated to the south end of the route to reduce conflicts near Donlands Station.
  • 95 York Mills:
    • Stops added on Durnford Road and Rylander Blvd for the 95A Port Union extension. These will be reviewed in advance of the September 2022 schedule changes.
  • Service reallocation affecting some periods on the following routes:
    • 16 McCowan (peak periods)
    • 17 Birchmount (peak periods)
    • 36B Finch West (am peak and early evening)
    • 81 Thorncliffe Park (peak periods)
  • Service reliability changes which generally widen headways during most or all periods:
    • 30 High Park
    • 31 Greenwood
    • 57 Midland
    • 62 Mortimer
    • 77 Swansea
    • 93 Parkview Hills
  • Service reliability changes rebalancing driving/recovery time with no change in service level:
    • 33 Forest Hill
    • 101 Downsview
  • Service improvements:
    • 31 Greenwood (peak periods)
    • 33 Forest Hill (peak and weekday midday)
    • 83 Jones PM (peak periods)
    • 86 Scarborough early evening Zoo shuttle (restored, seasonal)
    • 92 Woodbine South (weekends, seasonal)
    • 996 Wilson Express (weekday midday and pm peak)
    • 175 Bluffer’s Park (restored, seasonal)
  • Service reductions:
    • 75 Sherbourne: AM peak and midday (seasonal)
    • 600 Run As Directed: The number of crews/buses assigned to RAD service will be reduced by about one third as full scheduled service returns.

With the restructuring of bus service in the waterfront and the creation of the 121 Esplanade-River route, there is no existing route to provide seasonal service to Cherry Beach or Ontario Place. Two new routes, 172 Cherry Beach and 174 Ontario Place-Exhibition will operate instead.

172 Cherry links Union Station to Cherry Beach. It will operate from Eglinton Division.

174 Ontario Place links Exhibition Loop to Ontario Place. It will operate from Mount Dennis Division.

Details of the changes are in the spreadsheet linked below.