How Slow Is My Streetcar: Part I

At its November 2023 meeting, Council passed a motion proposed by Councillor Chris Moise whose ward covers the east side of downtown, and who also sits on the TTC Board:

1. City Council direct the General Manager, Transportation Services, in consultation with the Toronto Transit Commission, the Toronto Police Service, and the City Solicitor to review and report back to the Executive Committee in the second quarter of 2024, including:
a. an update on streetcar performance over the last five years;
b. suggested improvements to the public realm along King Street until the permanent capital project can be delivered; and
c. the feasibility of implementing automated traffic enforcement on the King Street Transit Priority Corridor, including details on what legislative amendments would be required to provincial legislation including, but not limited to, the Ontario Highway Traffic Act.

This article addresses point “a” with a review of streetcar lines over the past five years. It is important to go back to 2019 before the pandemic fundamentally shifted traffic and transit patterns downtown as a point of reference.

From time to time, there are calls to expand a “King Street” redesign to other parts of the network, but there are two “cart before the horse” issues to address first:

  • Figure out how to make King Street operate as it was intended and return at least to its pre-pandemic behaviour, if not better, as a model.
  • Understand how other streets operate including where and when problems for transit performance exist.

An update on transit priority will come to Council in February 2024, although this will look more widely at the city, not just downtown. In previous articles I have reviewed the growing problem of transit travel times as traffic builds on the proposed RapidTO corridors, some of which exceeded pre-pandemic levels some time ago. In future articles I will refresh these analyses with data through to the end of 2023.

An important distinction between most RapidTO bus corridors and the downtown streetcar system is the design of suburban vs downtown streets. In the suburbs, the streets are mostly wide, have relatively few points of access (e.g. driveways) or pedestrian oriented uses (e.g. shops), and travel distances tend to be longer. In the core, streets are narrow, mostly four lanes with no possibility of widening, access points are more frequent, there is a strong pedestrian orientation, and trips tend to be short. Even if buses were running, express operations would be almost impossible and would save very little time on the downtown routes.

There are exceptions such as some older parts of the inner suburbs that bring physical challenges for transit priority, but also the political challenge that the transit share of road use is lower as one moves outward from the core. King Street is a very different place from Steeles, and Dufferin is somewhere in between depending on which section one considers.

An important message in all of this is that “congestion” (put in quotes because it is so often cited as a get-out-of-jail-free excuse for all transit woes) varies from place to place and time to time. Simply putting transit priority everywhere will not solve all problems and could even be overkill (even assuming that it is true “priority” and not a sham to keep transit vehicles out of motorists’ way). It is simple to colour a bunch of key routes end-to-end on a map, but much harder to identify changes that will actually make a difference. Meanwhile, a focus on “priority” could divert attention from badly-needed improvements in headway reliability and more reliable wait times.

This article begins with a comparison of scheduled travel speed on each route, and then turns to actual travel speeds by route segment. In the interest of length, I will leave a discussion of headway reliability to future articles. This is an important component of total travel time, especially for short trips or trip segments.

I have also included tables showing the constant change in route configurations on the four major east-west corridors thanks to a never-ending procession of track and water main work, rapid transit construction, and overhead changes for pantograph operation. Some of this work was accelerated to take advantage of lighter traffic conditions during the pandemic, and some to bring forward work to keep staff employed.

However, the rate of route changes persisted well beyond the heart of the pandemic and threatens the credibility of transit service on major corridors leaving riders constantly wondering where their streetcar or replacement bus might be. Some changes occurred without the planned work actually taking place, or work started and ended later than announced (sometimes much later as in the never-ending KQQR project).

An important change over recent years, separate from the pandemic, has been the move to larger streetcars on wider headways. What might have been a tolerable unevenness in service when streetcars arrived every 4 or 5 minutes simply does not work for scheduled headways of 10 minutes with much wider swings. Bunching when it occurs leaves much bigger gaps between vehicles. A laissez faire attitude to route management, and especially the assumption that routes under construction cannot be managed, has led both to unreliable service and basic questions of how or if the TTC can recover the quality riders expect.

For all the talk of project co-ordination, the last people who seem to count are the riders. Simply studying raw travel times be they scheduled or actual does not capture the frustration, delay and despair from the ever-changing and unreliable services, be they by streetcar or bus.

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Analysis of 512 St. Clair Service: Part III

This article continues my reviews of bus operations on 512 St. Clair in September 2023 and of streetcar operations in the preceding months.

One aspect of any route’s operation is the degree to which vehicles have time for a layover at terminals. If this time is too small (or worse, none at all), service can be disrupted by the simple need for drivers to answer calls of nature and just decompress for a few minutes.

There is no formal break built into schedules in Toronto as can be found in some other transit systems, but a quick look at the TTC’s schedule summaries will show that most routes have built in “recover time”. This is intended to compensate for random events during a trip, although sometimes it is simply a mechanism to make the round trip time come out to a multiple of the scheduled headway.

Some of the “service reliability adjustments” the TTC advertises with schedule change are nothing more than shifting time from “recovery” to “driving” time without actually changing the round trip time. In other cases, time is added or removed without changing the total number of vehicles causing the service headway to get longer or shorter.

When schedules have excessive travel and/or recovery time, vehicles queue up at terminals causing congestion on the approach if there is no place to park off-street.

In the case of 512 St. Clair, the time spent at St. Clair Station (the eastern terminus) was fairly consistent up to the end of June 2023, but things got really messy. This corresponded to the point where service on the line as a whole became considerably worse as we saw in earlier articles.

This was caused by two competing factors in route operations.

  • In July and August, the TTC extended streetcar service to Gunn’s Loop west of Keele even though it was only scheduled to run to Earlscourt Loop at Lansdowne. This made keeping “on time”, the TTC’s holy grail of service management, impossible.
  • The approaches taken in July and August were quite different, but a common factor was that streetcars spent more time sitting in St. Clair Station Loop to get back on time at the expense of providing the advertised service on the route.
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Analysis of 512 St. Clair Service: Part II

This is the second part of my review of service quality before and after the substitution of buses for streetcars on 512 St. Clair in September 2023. Part I deals mainly with bus operations in September.

Until May 8, streetcars operated between St. Clair Station and Gunn’s Loop over the full route. Work on the GO bridge west of Caledonia was expected to start in May, and so on May 8 the streetcars were cut back to Earlscourt Loop and the 47A Lansdowne to St. Clair bus service was extended west to Gunn’s Loop.

The work did not occur as expected, and in response to problems with and complaints about service provided by the 47A, the streetcars resumed operation to Gunn’s Loop, but with no added running time, effective on July 4. That condition remained in effect until September 3 when buses took over the full 512 St. Clair route, and the 47A Lansdowne returned to its normal terminus at Earlscourt Loop.

The TTC has a lot to answer for here with the combined effect of service cuts and erratic operation of the service that remained while the line operated with streetcars. Buses look better by comparison because the streetcars, even with their dedicated lane, were so unreliable.

This was compounded by the effect of the long-running bus substitution on travel times discussed in Part I of this series, and by the inadequate preparation for transit priority as of day one of the bus replacement.

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Analysis of 512 St. Clair Service: September 2023

Effective September 3 and until July 2024, the TTC has replaced streetcar service with buses on oute 512 St. Clair for various construction projects. The length and scope of this work evolved between May 2023 and the point where the full closure was announced at the end of August. See The Changing Scope of St. Clair Construction.

Replacement buses are scheduled far more frequently than the streetcars they replaced, but they are running in the mixed traffic lanes beside a now-empty streetcar right-of-way. Depending on traffic conditions, travel times can be substantially longer with buses.

In the months before the conversion, the streetcar service was already in upheaval for planned work at the GO overpass west of Caledonia, and the St. Clair car was cut back from Gunn’s Loop (Keele) to Lansdowne. It was subsequently restored when the timing of work at the overpass changed, but the schedules were not changed to reflect the longer route.

This article reviews, mainly, the bus service from September 3-30, 2023. In a following article, I will turn to the streetcar service it replaced and the less than ideal quality provided during the on-again, off-again service through to Keele over summer 2023.

Responding to complaints about the bus service, the TTC has stated that they are working with the City on traffic signalling changes, as well as modifications to road lane allocations to remove bottlenecks in the bus operation. For the length and potential effect of this streetcar service suspension, one must ask why these changes are studied and, maybe, to be announced, implemented after the fact rather than as an integral part of the switch to bus service using the regular traffic lanes.

This is not the first time in 2023 (or earlier) that the TTC plays catch-up with getting priority measures for its service during extended diversions and construction projects. The attitude seems to be that problems will be addressed as and when they occur, rather than being anticipated and planned for, with transit service and riders getting a raw deal.

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The Changing Scope of St. Clair Construction

When I published my article about the year-long shutdown of streetcar service on St. Clair, I did not expect it would trigger a wave of complaints on Twitter/X about the scope and length of the project. Late last week, I was busy dealing with the announced service changes overall, but now am taking another look at St. Clair.

In the presentation deck (about which more below) there is a chronology showing that there was consultation back in May 2023. Exactly what this might have entailed is hard to say, but there were certainly no fireworks four months ago.

Anyone who is trying to keep on top of TTC construction plans has something of a challenge finding information. The Projects and Plans page is only linked from the common footer of all pages on the TTC site. If you don’t scroll down to the bottom, you will never find it.

Within that page is a link to the St. Clair project page. It contains links to an August 24 version of the project overview and a construction notice. The August 24 version is the one I used in writing my article. There are, however, three versions of the project overview.

The description of the planned work in the last version is quite different from the May 2023 version on which consultation would have been based.

Courtesy of the Internet Archive, I pulled up the original version of the St. Clair project page posted on August 12. Note that it says “Work will result in intermittent bus replacement on the 512 St. Clair streetcar route”, not a complete shutdown lasting to summer 2024. By late August, the page had changed.

Here are the three versions of the presentation deck:

In the May deck, text on a diversion map talks about intermittent bus operation, and the projected end date is first quarter 2024 for third party works. However, elsewhere we see that the full project including St. Clair West Station would run through to the summer.

It is quite possible that the May version of the deck gave the impression of a shorter, less intrusive project than the one now underway.

This was the version in effect for the original consultation.

By the August 11 version, the dates have not changed, but reference to “intermittent” replacement is gone.

The August 24 version contains the same information in a different form.

What is not clear is whether the TTC ever actually consulted about a more extensive shutdown, or about the problems created by operating buses in the traffic lanes, not on the streetcar right-of-way. The latter is difficult because of the support poles for the overhead system which lie between the eastbound and westbound tracks.

This is an example of scope creep coupled with changing and hard-to-find information. One might think that the TTC has been taking lessons from Metrolinx.

512 St. Clair Converts to Bus Operation Until Summer 2024

From September 3, 2023 until summer 2024 (the exact date is not specified), the TTC will operate buses on route 512 St. Clair during several overlapping construction projects.

Updated August 28 at 5:00 pm: A response from the TTC about the scope of work for this project has been added.

A major part of this work is the reconstruction of St. Clair West Station Loop.

All transfers between surface routes and the subway will occur on street, and the following route changes will occur:

  • 512 St. Clair buses will operate between St. Clair Station and Gunn’s Loop.
  • 47A Lansdowne buses will return to their normal terminal at Earlscourt Loop.
  • 90 Vaughan will be extended south to Bathurst Station.
  • 33 Forest Hill and 126 Christie will interline as a single route rather than looping at St. Clair West.

The chart below shows the many projects affecting St. Clair in the coming year.

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TTC Service Changes Effective Sunday, September 3, 2023 (Preliminary)

This is a preliminary version based on GTFS data (the standard format for transit schedules used by online services) and some Service Advisories on the TTC site. I expect to receive the full list of September service changes early in the week of August 28 and will update this article accordingly including the usual detailed comparison of service levels.

Updated August 26 at 9:15 pm: 512 St. Clair updated to reflect complete bus replacement for work at various locations on the line.

Updated August 27 at 4:30 pm: At 10:30 am on August 28, the Mayor, TTC Chair and CEO will hold a press conference at STC Station to “outline how the TTC will increase service beginning September and into the fall.”

Updated August 29 at 5:30 pm: Due to changes in the Metrolinx schedule for work on the Lake Shore East Queen Street bridge, there has been a further revision of planned service. Please see this post for details.

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Short Turns and Wait Times on Streetcar Routes

At the TTC Board meeting on July 12, 2023, there was a brief discussion of the problem of short turns on streetcar lines. The information provided by management was, shall we say, less than a full accounting of what is actually going on.

This issue flared up many years ago particularly with short turns of service in The Beach among other areas, and in general a problem with erratic, gap-filled service on the outer ends of routes. TTC management committed to reducing or eliminating this problem, and to that end there was a “no short turns” policy that everybody seemed to know about at the operational level, but which was officially denied.

The stats did go down, but looking under the covers showed that not all was well:

  • Short turns are a bona fide service management tactic for dealing with delays to restore even spacing of service. There is nothing wrong with a short turn of some cars in a parade because this will restore service sooner than if every car trundles to the terminal and they return in a pack.
  • The official count of short turns fell to almost zero. However, this was due in part to selective reporting that was clear to (a) anyone actually riding the system and (b) anyone looking at vehicle tracking data.

Rick Leary got the equivalent of a gold star from the Board who frankly did not know any better, but occasionally wondered why claims of improved service did not align with complaints from constituents. The standard excuses for occasional upsets due to congestion and construction were regularly trotted out even though service could be erratic at times and locations when these were clearly impossible.

The charts below from the July 2023 CEO’s Report show the official count of short turns on the streetcar and bus network. An important factor in comparing the two is that the buses overall have many routes where congestion and construction do not affect most, if any, trips. The figures are not broken out by route to flag the “bad actors”. Moreover, the values are presented as a percentage of all trips so that time-of-day effects are hidden.

The “no short turns” policy implementation is quite clear in the data from Fall 2018 through Spring 2019. In reviewing actual short turn counts from tracking data, I have found that the values are consistently under-reported, and they do not represent actual conditions. For example, the proportion of service outbound on 501 Queen from downtown (as counted at Woodbine vs Greenwood) reaching Neville Park ranges from 100% to below 50% in January to June 2023.

Updated July 15, 2023: In June 2023, the TTC changed its reporting of short turns from an absolute number to a percentage. The scale of these charts does not make sense because the streetcar chart claims it is per 1000 departures, but cites a percentage (per 100). For comparison, the May 2023 charts are below.

I have written many times on this site about service quality and there are many factors at play including:

  • Unreasonably short or long scheduled travel times. This may sound like an odd pairing, but both can produce erratic service.
    • Too short times lead to short turns to keep operators on time especially for crew changes.
    • Too long times lead to extended layovers at terminals.
  • Lack of headway discipline at terminals and along routes.
  • Lack of headway management for vehicles re-entering service from a short turn to “split” a gap rather than simply running behind a through vehicle and carrying few passengers.

There are, of course, ad hoc situations where accidents, short-term construction or special events produce conditions that are not “standard”. These are normal and have to be managed to the degree possible. One side effect of the overall reduction in service on streetcar lines to a 10 minute level on many routes is that there is no spare capacity when delays occur, and wider headways make the effect on riders of any missing vehicle (either not in service or short-turned) greater.

This is not the first time the system encountered that problem, and tuning out surplus capacity has been a generic issue across the network any time budget “efficiency” takes precedence over service. The phrase “adjusting service to meet demand” goes back over four decades.

Service standards that allow for some empty space on vehicles are important because they guarantee some flexibility to absorb small problems without service collapsing. An analogy for motorists is that a highway totally jammed with cars does not move traffic at all well, and some empty space is necessary to ensure the road is usable. On transit, empty space is viewed as waste while on our roads no congestion is a holy grail.

The remainder of this article reviews the short-turning situation on most streetcar routes and the underlying causes.

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Where Is My Diversion Notice (July 2/23 Edition) (Update 2)

Oh the irony! The TTC’s Annual Service Plan consultations are all about how to handle a few (but not all) of the construction projects coming in 2024, but the elephant in the room remains bad communications and changes on the fly.

The new routes implemented in May and June 2023 were in cases impractical thanks to a combination of unduly optimistic running times in schedules, less than adequate transit priority and line management whose priority was not the provision of well-spaced, reliable service. Several changes will take effect on July 4 and 5 to correct some of these problems, but the information is scattered through the TTC’s website, if you can find it at all.

First, a summary of the changes:

  • The 501/504 shuttle bus (an ad hoc service implemented to cover for the absence of the 503 Kingston Road car to King Street downtown) will be rebranded as “503” and will serve Kingston Road to Bingham Loop until 8pm every day. This will become a scheduled bus service at the end of July, and will revert to 503 streetcars likely in October.
  • The 505 Dundas car will only operate east on Queen from Broadview to Woodbine Loop, except after 8pm when service to Bingham will be provided by streetcars.
  • The 506 Carlton car will only operate to Queen and Broadview and will return west to route via Queen and Parliament Streets without running east to Woodbine Loop.
  • The 512 St. Clair car will be restored, temporarily, west of Lansdowne to Gunns Loop. While it lasts, this will correct for the erratic service now provided there by the 47 Lansdowne extension.

The challenge is to find out that this is happening to your route. The TTC website is very poorly organized with information in many places that is inconsistently placed and linked (or not) to the main route pages affected. Some items are out of date, but remain in place to confuse riders. Some items describe major changes but are hard to find if you don’t know the site in detail.

These are the hallmarks of a site maintained by many groups each with its own (probably jealously guarded) responsibility for providing information. Nobody appears to care about overall site consistency and ease of navigation, or if they do, are in any position to change what is a clearly broken process. Some information is just plain wrong indicating that whoever created or updated the page was either sloppy, or does no know what is actually happening.

Updated July 4, 2023 at 7:10am: Changes to the TTC website since this article was posted are noted in various places below.

Updated July 5, 2023 at 4:30pm: Changes to the TTC website since the July 4 update are noted throughout the article.

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Changes to Kingston Road, Dundas, Carlton and St. Clair Ave. W. Services (Revised)

The TTC will implement two route changes in July to address, in part, problems with service reliability on construction diversions.

Updated June 30, 2023: The location of Salsa on St. Clair has been corrected.

Updated July 1, 2023: The 506 Carlton cutback to Queen and Broadview has been added.

503 Kingston Road / 505 Dundas

Effective Tuesday, July 4, 2023 (July 3 is a holiday), service on Kingston Road to Bingham Loop (Victoria Park) will be revised on weekdays and Saturdays from 6am to 8pm, Sundays from 8am to 8pm:

  • 505 Dundas cars will turn back at Woodbine Loop in stead of running through to Bingham.
  • 503 Kingston Road buses will operate between Bingham Loop and York Street via King. Because these are “extras”, not scheduled buses, they will not appear on trip prediction apps.

After 8pm on all days, the 505 Dundas car will run through to Bingham Loop as it does now.

This change should relieve problems with tight running times that caused many short turns on 505 Dundas and wide gaps both on Kingston Road and on Dundas west of Lansdowne. (I will publish an analysis of 505 Dundas headways and reliability in early July.)

Effective Sunday, July 30, 2023, the 503 Kingston Road bus will operate between 6am and 1am (starting at 8am on Sundays) over its Bingham to York route.

Streetcars are expected to return in the fall, likely on Thanksgiving weekend. It is not yet clear whether the 503 streetcar will permanently replace the evening and weekend service formerly provided by the 22A Coxwell bus.

506 Carlton (Added July 1, 2023)

The 506 Carlton streetcar service will be cut back in the east end to Broadview rather than running east to Woodbine Loop. This will correct a problem with inadequate running time that caused many streetcars to short turn without getting to Woodbine Loop anyhow.

The map below shows the 506C bus diversion via Greenwood and Danforth around track construction at Coxwell and Lower Gerrard. This configuration will be in effect until mid-July when buses can again operate via Gerrard and Coxwell without diverting.

512 St. Clair

Effective Wednesday, July 5, 2023, the 512 St. Clair car will resume operation west to Gunns Loop. Construction at the GO Barrie corridor bridge west of Caledonia has been delayed allowing through service until August. The date when turnbacks at Lansdowne (Earlscourt Loop) will resume is not specified in the TTC announcement.

On the weekend of July 8-9, 2023, streetcar service will be suspended on at least part of the route (TBA) for the Salsa on St. Clair festival between Oakwood and St. Clair West Station.

Service on the temporarily extended 47 Lansdowne bus on St. Clair has been quite erratic. (Stay tuned for an analysis of this operation in coming days.)