Service quality and reliability are, as regular readers here know, central to many of my critiques of the TTC.
Whether a route is short or long, busy or not, the TTC seemed incapable of accepting much less addressing service problems. For years, long before the pandemic, riders have complained about long, unpredictable waits and crowded buses, but the answer has always been that things really are not that bad. This is demonstrably not true.
The TTC relies on metrics based on averages, not on individual vehicle behaviour and this masks the wide variation in rider experience. 26 Dupont is an infrequent route with few riders, and it does not figure in the high end of the TTC’s attentions.
We have been through two years where the pandemic and the need to keep something, anything running took precedence. Now, with the hoped-for recovery, the TTC must address long standing problems that predate covid.
Looking ahead to their 2023 Service Plan, the TTC will attempt to deal with this issue as it is essential to improving transit’s attractiveness and luring riders onto the system.Continue reading