As part of the September CEO’s report to the TTC Board, management made two presentations on the evolution of service quality on the surface and subway networks.
For the surface routes, Rick Leary (Deputy CEO and Chief Service Officer) ran through an overview of two sets of statistics: on time performance and the numbers of short turns.
For the subway, Jim Ross (Deputy Chief Operating Officer) reviewed schedule versus actual capacity provided on Line 1 YUS as well as a breakdown of the types of incidents that produce most delays.
Steve Munro 