Streetcar Diversion Update, Sept. 24, 2023

The weekend of Sept 23-24 saw another shuffle in the streetcar diversion list on which I last reported a few weeks ago. This round of changes is triggered by two events:

  • Metrolinx work on the Lakeshore East corridor at Queen & Degrassi streets prevents streetcar operation through the underpass, and at times the road will be closed to all traffic.
  • Toronto Hydro work on Queen West has completed to the point that streetcars are no longer diverting via King Street through Parkdale.

Services now operating on Queen Street include:

  • 501L (aka 507) Queen bus from Long Branch to Dufferin. These buses do not appear on transit apps.
  • 501B Queen bus from Bathurst to Broadview & Gerrard, with downtown diversion around Ontario Line construction.
  • 501 Queen streetcar from Sunnyside Loop to McCaul Loop.
  • 501D (aka 513) Queen bus from Victoria Street (looping via Church, Richmond and Victoria) to Neville Loop. These buses appear on transit apps as 513 Queen East.
  • 503 Kingston Road bus between the Don River and Kingston Road.

During certain periods, the underpass at Degrassi will be closed to all traffic and the 501/503/513 services will divert via Broadview, Dundas and Carlaw.

Complete closures are planned for Sunday, September 24 all day, and from Friday, September 29 at 10pm to Monday, October 2 at 4am.

The 504 King car operates only west of Distillery Loop pending completion of road and track construction on Broadview from Gerrard to Broadview Station Loop. Heavy construction at the loop will begin on Monday, September 25. Paving in the curb lanes on Broadview south of Danforth has begun following completion of track work.

The 72A Pape bus serving King Street East will use the same diversion around Queen & Degrassi as the Queen services, and will not serve stops south of Dundas nor on Queen east of Broadview during periods when the underpass is closed.

The 505 Dundas car no longer serves Queen Street East except between Coxwell and Woodbine Loop. It now operates via Broadview, Gerrard, Coxwell and Queen to Kingston Road.

There is no map of the current route arrangement in the east end on the TTC’s Streetcar Service Changes page, and some maps for 505 Dundas reflect its route before the shift north to Gerrard Street. The 505 Dundas section also still includes a reference to the 506C bus from Castle Frank Station which no longer operates.

The 506 Carlton car is unchanged with normal service except at the west end where cars divert to Dundas West Station due to water main construction on Howard Park Avenue.

Routes 509 Harbourfront, 510 Spadina and 511 Bathurst are operating normally.

Route 512 St. Clair will remain a bus operation until summer 2024 for various construction projects.

Yet Another Change to East End Streetcar Services

Further to my recent post about planned service changes effective September 3, the TTC has issued a revised set of route arrangements thanks to a change in the schedule for Metrolinx work at Queen & Degrassi.

There will be four stages to the service modifications:

  • Sunday, September 3 to Friday, September 22 at 10 pm
  • Friday, September 22 at 10 pm to Friday, September 29 at 10 pm
  • Friday, September 29 at 10pm to Monday, October 2 at 4 am
  • Monday, October 2 at 4am to Sunday, October 8

October 8 falls on Thanksgiving weekend which is the October TTC schedule change date. Service arrangements beyond that point have not been announced.

The information here is adapted, with corrections, from the TTC’s website Streetcar Service Changes page. As I write this (4:50 pm, August 29), there are several inconsistencies or errors on the TTC’s site. This article is an attempt to consolidate the available information.

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TTC Service Changes Effective Sunday, September 3, 2023 (Preliminary)

This is a preliminary version based on GTFS data (the standard format for transit schedules used by online services) and some Service Advisories on the TTC site. I expect to receive the full list of September service changes early in the week of August 28 and will update this article accordingly including the usual detailed comparison of service levels.

Updated August 26 at 9:15 pm: 512 St. Clair updated to reflect complete bus replacement for work at various locations on the line.

Updated August 27 at 4:30 pm: At 10:30 am on August 28, the Mayor, TTC Chair and CEO will hold a press conference at STC Station to “outline how the TTC will increase service beginning September and into the fall.”

Updated August 29 at 5:30 pm: Due to changes in the Metrolinx schedule for work on the Lake Shore East Queen Street bridge, there has been a further revision of planned service. Please see this post for details.

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Short Turns and Wait Times on Streetcar Routes

At the TTC Board meeting on July 12, 2023, there was a brief discussion of the problem of short turns on streetcar lines. The information provided by management was, shall we say, less than a full accounting of what is actually going on.

This issue flared up many years ago particularly with short turns of service in The Beach among other areas, and in general a problem with erratic, gap-filled service on the outer ends of routes. TTC management committed to reducing or eliminating this problem, and to that end there was a “no short turns” policy that everybody seemed to know about at the operational level, but which was officially denied.

The stats did go down, but looking under the covers showed that not all was well:

  • Short turns are a bona fide service management tactic for dealing with delays to restore even spacing of service. There is nothing wrong with a short turn of some cars in a parade because this will restore service sooner than if every car trundles to the terminal and they return in a pack.
  • The official count of short turns fell to almost zero. However, this was due in part to selective reporting that was clear to (a) anyone actually riding the system and (b) anyone looking at vehicle tracking data.

Rick Leary got the equivalent of a gold star from the Board who frankly did not know any better, but occasionally wondered why claims of improved service did not align with complaints from constituents. The standard excuses for occasional upsets due to congestion and construction were regularly trotted out even though service could be erratic at times and locations when these were clearly impossible.

The charts below from the July 2023 CEO’s Report show the official count of short turns on the streetcar and bus network. An important factor in comparing the two is that the buses overall have many routes where congestion and construction do not affect most, if any, trips. The figures are not broken out by route to flag the “bad actors”. Moreover, the values are presented as a percentage of all trips so that time-of-day effects are hidden.

The “no short turns” policy implementation is quite clear in the data from Fall 2018 through Spring 2019. In reviewing actual short turn counts from tracking data, I have found that the values are consistently under-reported, and they do not represent actual conditions. For example, the proportion of service outbound on 501 Queen from downtown (as counted at Woodbine vs Greenwood) reaching Neville Park ranges from 100% to below 50% in January to June 2023.

Updated July 15, 2023: In June 2023, the TTC changed its reporting of short turns from an absolute number to a percentage. The scale of these charts does not make sense because the streetcar chart claims it is per 1000 departures, but cites a percentage (per 100). For comparison, the May 2023 charts are below.

I have written many times on this site about service quality and there are many factors at play including:

  • Unreasonably short or long scheduled travel times. This may sound like an odd pairing, but both can produce erratic service.
    • Too short times lead to short turns to keep operators on time especially for crew changes.
    • Too long times lead to extended layovers at terminals.
  • Lack of headway discipline at terminals and along routes.
  • Lack of headway management for vehicles re-entering service from a short turn to “split” a gap rather than simply running behind a through vehicle and carrying few passengers.

There are, of course, ad hoc situations where accidents, short-term construction or special events produce conditions that are not “standard”. These are normal and have to be managed to the degree possible. One side effect of the overall reduction in service on streetcar lines to a 10 minute level on many routes is that there is no spare capacity when delays occur, and wider headways make the effect on riders of any missing vehicle (either not in service or short-turned) greater.

This is not the first time the system encountered that problem, and tuning out surplus capacity has been a generic issue across the network any time budget “efficiency” takes precedence over service. The phrase “adjusting service to meet demand” goes back over four decades.

Service standards that allow for some empty space on vehicles are important because they guarantee some flexibility to absorb small problems without service collapsing. An analogy for motorists is that a highway totally jammed with cars does not move traffic at all well, and some empty space is necessary to ensure the road is usable. On transit, empty space is viewed as waste while on our roads no congestion is a holy grail.

The remainder of this article reviews the short-turning situation on most streetcar routes and the underlying causes.

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Preliminary List of Service Changes July-September 2023

At the TTC Board Meeting, management presented plans for coming service changes to the Board.

When I receive the detailed plans for coming schedule periods, I will post the usual omnibus articles.

Updated July 13, 2023: The eastern terminus of the 506C bus has been corrected to Victoria Park Station.

Updated July 14, 2023: The 506 Carlton street service will resume on Gerrard East to Coxwell on Monday, July 17.

Updated July 15, 2023: The map of the revised 506 Carlton routing has been posted by the TTC.

Week of July 17 (Updated)

With the completion of water main and track work at Coxwell & Lower Gerrard, the 506 Carlton cars will be extended east from Broadview via Coxwell to Woodbine Loop on July 17. Service to Victoria Park Station will continue to be provided by the 506C Carlton bus.

Through bus service on Coxwell from Danforth to Queen will be restored on July 30 when 22 Coxwell return.

July 30

Several changes will occur on Sunday, July 30 including adjustments in response to demand levels, scheduling improvements and construction work.

The 31 Greenwood bus route which has been operating temporarily via an expanded south end loop will be permanently extended to Queen & Eastern Avenue.

The 506 Carlton route will be shifted to Dundas West Station as its western terminus to permit water main construction on Howard Park Avenue.

September 3

Streetcar service will return to Long Branch with 501 Queen cars running to Humber Loop, and 507 Long Branch cars from Humber to Long Branch. The peak period 508 Lake Shore (via King) will also return.

Streetcar service will return to Upper Gerrard and Main Street Station with completion of construction work there.

Streetcars will be replaced on Queen East and on St. Clair for construction.

On 501 Queen, the Ontario Line work at Degrassi (east of Broadview) will require bus service in place of streetcars. As previously announced, the temporary 505 Dundas service to Woodbine Loop will be routed via Gerrard and Coxwell due to the Metrolinx work on Queen.

On St. Clair, reconstruction of St. Clair West Station Loop will require buses over the entire 512 route. This will also affect 33 Forest Hill and 126 Christie (which will interline rather than looping at St. Clair West), and 90 Vaughan which will be extended south to Bathurst Station.

Reconstruction of Dufferin Loop will alter the south end loop arrangements for the 29/929 Dufferin services, and the 504B King to Dufferin service will be extended to Roncesvalles.

The duration of these new construction projects has not been announced.

Where Is My Diversion Notice (July 2/23 Edition) (Update 2)

Oh the irony! The TTC’s Annual Service Plan consultations are all about how to handle a few (but not all) of the construction projects coming in 2024, but the elephant in the room remains bad communications and changes on the fly.

The new routes implemented in May and June 2023 were in cases impractical thanks to a combination of unduly optimistic running times in schedules, less than adequate transit priority and line management whose priority was not the provision of well-spaced, reliable service. Several changes will take effect on July 4 and 5 to correct some of these problems, but the information is scattered through the TTC’s website, if you can find it at all.

First, a summary of the changes:

  • The 501/504 shuttle bus (an ad hoc service implemented to cover for the absence of the 503 Kingston Road car to King Street downtown) will be rebranded as “503” and will serve Kingston Road to Bingham Loop until 8pm every day. This will become a scheduled bus service at the end of July, and will revert to 503 streetcars likely in October.
  • The 505 Dundas car will only operate east on Queen from Broadview to Woodbine Loop, except after 8pm when service to Bingham will be provided by streetcars.
  • The 506 Carlton car will only operate to Queen and Broadview and will return west to route via Queen and Parliament Streets without running east to Woodbine Loop.
  • The 512 St. Clair car will be restored, temporarily, west of Lansdowne to Gunns Loop. While it lasts, this will correct for the erratic service now provided there by the 47 Lansdowne extension.

The challenge is to find out that this is happening to your route. The TTC website is very poorly organized with information in many places that is inconsistently placed and linked (or not) to the main route pages affected. Some items are out of date, but remain in place to confuse riders. Some items describe major changes but are hard to find if you don’t know the site in detail.

These are the hallmarks of a site maintained by many groups each with its own (probably jealously guarded) responsibility for providing information. Nobody appears to care about overall site consistency and ease of navigation, or if they do, are in any position to change what is a clearly broken process. Some information is just plain wrong indicating that whoever created or updated the page was either sloppy, or does no know what is actually happening.

Updated July 4, 2023 at 7:10am: Changes to the TTC website since this article was posted are noted in various places below.

Updated July 5, 2023 at 4:30pm: Changes to the TTC website since the July 4 update are noted throughout the article.

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TTC 2024 Service Plan Consultation Round Two

The TTC is part way through production of its 2024 Service Plan as well as a 5-Year Service Plan and Customer Experience Action Plan. In Round Two, consultation will focus on plans for service changes triggered by major construction projects. Five pop-up sessions are planned at Flemingdon Park, Union Station, Liberty Village, Finch Terminal, and Pape Station between June 29 and July 12, 2023. Details are available here.

Also available on that page is a link to a survey seeking feedback on various proposals. Please note that my site is not an official TTC conduit for feedback, although it is no secret that many at the TTC do read articles and comments here. Any specific feedback for the TTC should be submitted through their own survey.

Round Three in August-September will present draft concepts for the 5-Year Plan and Customer Experience Action Plan, and these will be refined into final drafts for Round Four in October-November.

The remainder of this article presents an overview of the survey and proposals for construction-related service changes.

There are no proposals for new routes nor of overall service levels in this round. The election of Olivia Chow as Mayor will no doubt bring a review of existing services, but that is not in the scope of this round.

An important issue left over from the 2023 Budget process and the recent service cuts is the question of Service Standards. These are described as “Board Approved”, but in fact the 2023 changes were implemented by management as part of the budget with only retroactive consent from the Board. Moreover, the actual effect of the changes was withheld from the Board and Council until well after the budget was approved.

Transparency in budgets and service planning will be an important change looking ahead to 2024. With a new Mayor I hope to see a much improved process.

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Broadview Station Loop Expansion Deferred

The planned expansion of Broadview Station Loop to allow two streetcars to occupy the 505 Dundas loading bay at a time has been deferred to an unspecified later date.

At the TTC Board meeting on June 12, CEO Rick Leary said that there would be a new operating procedure at the loop where streetcars would not lay over, although just how this will be achieved is difficult to understand. A common requirement at terminals is for operators to have a short “nature break”, and this is really not something that can be eliminated by managerial fiat.

A related problem is that schedules generally have excessive running time to avoid the need for short turns. If cars do not take layovers at terminals they will make even slower trips across their routes than they do today. On King and Dundas, they have the option of putting all of the layover time at their western terminals.

The TTC has an astounding ability to make streetcar service slower and less reliable, and this has become so ingrained it is hard to see any improvement in the near future.

Operational details of the change have yet to be announced, and in any event we will not see the effect until 2024 when streetcars finally return to Broadview Station.

Track work at the station planned for June 2023 will now address the on-street track on Broadview and Erindale while the loop will wait for another day when and if it is expanded.

King Streetcars Return to King Street

The TTC has announced that the 504 King streetcar is now actually running on King Street!

For the period from May 1-6, the 504B streetcar service from Broadview Station to Dufferin Loop will operate over the normal route. The west end 504C bus from Dundas West Station to the Distillery, and 504D from Broadview/Gerrard to Exhibition via Strachan will continue to operate until May 6.

Effective May 7, streetcar service will resume all the way to Dundas West Station, but all cars will operate to Distillery Loop because the Don Bridge on Queen will be under repair for a few months. The east end of the line will operate as a shuttle bus from Parliament & King to Broadview Station. West end service will be the standard combination of 504A cars to Dundas West and 504B cars to Dufferin.

This will change again on June 18 when major construction begins on Broadview Avenue and TTC service between Gerrard and Danforth will be suspended. For further details, see my article on this summer’s construction projects.

As I write this, the routes as defined to NextBus (which supplies most data to prediction apps) have not been updated for 504 King or 501 Queen (which starts its own major diversion around Ontario Line construction). This means that predictions for stops are going to be a mess probably for the coming week until the main update with the May 7 service changes is implemented.

Construction on Broadview, Gerrard/Coxwell, Main Station and Queen East

Updated June 13, 2023 at 2:50pm: The proposed expansion of Broadview Station Loop has been deferred to an unspecified date. Street trackage at the loop will be replaced this year as planned. The planned removal of most bus service from Broadview Station will not occur. Routes 8 Broadview and 62 Mortimer will continue to serve the station. Route 100 Flemingdon Park will be rerouted to Pape Station where it will interline with 72A Pape to King and Parliament.

Other changes have been made in future plans and this article should be used only for historical reference to the original plans. See also:

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