Queen 501 Operational Review

The supplementary agenda for January’s TTC meeting includes a report on the various experiments with Queen car operations.  Unsurprisingly, it concludes that the split route operation was an abject failure, and recommends that the “step forward” crewing technique be formally implemented on the route during periods when the line is subject to disruption.  This scheme keeps operators on time but allows vehicles to continue without short turning.

I will not comment in detail on this report until after the Commission meeting and any discussions there.  At this point, I am still waiting for vehicle monitoring data for October and November 2009 so that I can perform a detailed analysis of the split and “normal” operations.

Because this report deals only with the various operational models actually tried to date, there is no discussion of alternative route structures such as splitting off the 507 in some form as a dedicated Long Branch service.  I suspect that any mention of this would trigger a “we tried to split the route and it didn’t work” response even though the Dufferin/Broadview split was a completely different design than, say, a 507 service to Dundas West Station.

This post will be updated with further comments or information when available.

Still Waiting for Transit Priority Report (Updated)

Updated January 15:  The TTC agenda for this month reveals that the report requested in June 2005 may now be presented in March 2010.  I am not holding my breath.

In case you’re wondering, positions 2 through 4 in the queue are occupied by three requests from Vice-Chair Mihevc dating from 2007.

Original post from December 14, 2009:

Continue reading

When Things Go Wrong (1) (Updated)

CBC Radio 1 will be looking at the issue of TTC customer service starting on Monday, January 11, and I will be on Metro Morning dark and early sometime before 6 am.

Updated January 11:  The Metro Morning interview is now available online.

The chats with story producers got me thinking about the TTC’s eAlert system as well as other sources of information.  Knowing we won’t possibly cover all the details in a short interview, and that other aspects of the discussion will certainly come from readers here, I have started this thread.

A long-standing complaint about TTC service is that nobody knows what is going on.  At the best of times, one might peer into the mists on Queen Street and hope that somewhere there is a streetcar, or listen down the subway tunnels for the familiar rumble of a train.  Far too often, the TTC is not at its best, and the lack of information can drive people into a fury, one that may be visited on hapless TTC staff who are no better off than the rest of us.

The TTC’s website can be hit-or-miss depending on whether it is being updated regularly.  For example, the 501 Queen car’s route description was not changed back from the Shaw/Parliament split until quite recently (thanks to feedback from a reader on this site).  However, the 512 St. Clair route description gives no hint of the split streetcar/bus operation.

Diversions pose a special challenge because some are implemented thanks to emergencies such as fires or major collisions, but the most annoying are those implemented locally by the route management team, and not reflected on the website or on notices at bus and car stops.  The 41 Keele (local) service is diverting around construction at St. Clair southbound, but it took a few weeks for this to show up online, but only in the route description.  The schedule page and map still show the route running via St. Clair, and you can look up times for a stop that in fact has no service.  The info is on the “Diversions” page, but there is no alert on the route’s own page to indicate that readers should also consult the diversion information.

The subway, the main target of this article, has additional information sources for would-be riders, although all of these can be quite frustrating.

If you are at platform level, and your station has a working video screen (dead screens are becoming common), and you’re standing close enough to read it, and Transit Control considers a delay to be serious enough to put up a notice, then you have a fighting chance of discovering that something is amiss.  There may even be PA announcements, but they tend to occur only for very long-running delays.  (As I write this, there is no subway service east of Victoria Park, and info about this comes over the speaker systems regularly.  It also appears on the “Service Advisories” on the TTC website.)

If you are anywhere else, and you have cell/internet signal, you may get information from various sources:

I get both the eAlerts and the Facebook updates, and compiled a log of information from both sources.  My apologies to those who don’t like “busy” displays as there is a lot of info consolidated in one place. Continue reading

Service Changes for January 2010

A few changes will occur on Sunday, January 3, 2010.

Notable among these is the 192 Airport Rocket which has been formally rescheduled and rerouted in response to concerns about the safety of its operation.  The changes were implemented on November 2, 2009. 

The northbound route is via Dundas, Hwy 427, Hwy 27 and Dixon Road to the airport.  Southbound trips remain via Hwy 427 and Dundas to Kipling Station.

The loading standard at all times is 38, a seated load.

2010.01.03 Service Changes

At Scarborough Town Centre, the 169 Huntingwood bus will move to the diagonally opposite corner of the platform from its current location to make more room for the 190 Scarborough Centre Rocket.  This takes effect on Tuesday, January 19.

2010.01.19 STC Bus Bays

TTC Capital Budget 2010-2019 (3): Bus Fleet Plan (Update 3)

Updated October 28 at 12:45 pm:  A revised fleet plan appears on the Supplementary Agenda for the TTC meeting on October 29 as an appendix to a report regarding the purchase of new buses for 2011 and 2012 delivery.  This version differs from its predecessors mainly in the removal of vehicles for the Transit City Bus Plan, offset by the additional vehicles required due to deferral of the Transit Signal Priority project for the bus network.  Accounting for maintenance spares and contingency buses has also changed.

The net effect is that bus purchases originally planned have been scaled back by 50 and the remainder are rescheduled:

  • from 40 to 35 in 2011,
  • from 105 to 60 in 2012,
  • from 35 to 60 in 2013,
  • from 85 to 40 in 2014,
  • from 55 to 75 in 2015

An order already placed for 120 buses for 2010 is not affected.

I will comment on this in detail after the Capital Budget Update report also on the October 29 agenda is available.

Updated October 24 at 10:00 pm:  A postscript has been added with notes about other known or possible events affecting the bus fleet.

Updated October 24 at 3:45 pm:  Provision for bus route changes triggered by the Spadina Subway Extension have been added to the projection.

The TTC’s proposed 2010-19 Capital Budget includes an ongoing plan to rejuvenate and expand the bus fleet.  While these may seem to be laudable goals, the actual plans leave much to be desired.

The Bus Fleet Plan is a marvellous document that changes in every iteration.  Barely is the ink dry on one version when it is revised again.  There are three different versions of this plan within the Capital Budget documents alone, and these are a substantial revision from the version shown in the 2009 Capital Budget.

Bus Fleet Plan [From Appendix E of TTC Capital Budget Report, September 24, 2009]

However, two different sets of numbers appear in the version of the plan in the Capital Budget “Blue Books” (the detailed report of all capital projects).  One is in the project covering purchase of new buses, and another in a project for temporary accommodation of an enlarged bus fleet (about which more later).

A major change in the TTC’s fleet planning came earlier in 2009 when, with little fanfare, the TTC decided to get out of the Hybrid Bus business for new purchases starting in 2010.  The special subsidies available to “encourage” hybrid purchases are no longer available, and at the time of the decision, the hybrids were problem children in the fleet.  A project to replace the original lead-acid batteries with lithium-ion batteries will complete within the next half year, but TTC staff have not yet reported on the improved reliability and performance, if any, of vehicles with the new batteries.

Rather than paring the capital cost of future purchases down, the Capital Budget now uses this money to purchase more buses than originally planned.  This can be seen in comparing the projected fleet size in 2018 for different versions of the fleet plan.

  • 2009 plan:  1549
  • 2010 plan (as seen in the Commission Report, Appendix E):  1796
  • 2010 plan (as seen in the project description for bus purchases, Blue Books Page 954):  1793
  • 2010 plan (as seen in the project description for temporary bus storage, Page 927):  1748

In short, the TTC now aims for its 2018 fleet to be roughly 250 buses larger than what it projected only a year ago.  What generates this additional requirement? Continue reading

The TTC Responds: TTC Times 2 / Riding Around Loops

Recent comments in the thread regarding the split operations on 501 Queen, as well as a reported incident where an operator was unaware that GO Transit could be used as a “bridge” between two TTC routes, led me to send questions for clarification to the TTC’s Director of Corporate Communications, Brad Ross. 

Here, with my comments, are the replies.  The questions have been slightly reformatted so that they can stand outside of the context in which they were written. Continue reading

Trial Split of 501 Queen Car (Updated)

Updated October 22 at 10:25 am:

Brad Ross, TTC’s Director of Corporate Communications, advises that effective 9:30 am today all Queen operators will carry passengers around the Shaw/Dufferin and Parliament/Broadview loops, and tell passengers of the layover that may occur.

Also, for those who like to know the internal trivia, the east and west ends of the route are known as “500” and “507” respectively so that they can be scheduled and managed independently.

Original post:

Today, the TTC begins a five-week test of operating the Queen car in two overlapping sections, weekdays only.

  • East end cars will operate between Neville and Shaw, looping via Shaw, King and Dufferin.
  • West end cars will operate between Long Branch or Humber (alternate cars) and Parliament, looping via Parliament, Dundas and Broadview.

Without rehashing many previous posts on this topic, here is a preliminary look at the issues:

  • The design of the overlapped routes may not be ideal, and I hope that it will work well enough that TTC staff don’t reject any alternative arrangements.  Part of the problem is a tradeoff between the number of cars and operators available and the amount of additional service on the route.  A long term arrangement may require a different route configuration and/or even more service.
  • Scheduled service to the outer ends of the line has been cut to provide for the overlap.  The premise is that with more reliable headways and fewer short turns, the actual service provided to Neville and Long Branch will be better than on the unified route.  However, the AM peak is not, for the most part, affected by congestion and short turns were comparatively rare.  Will the reduced service be able to handle demand outside of the overlapped section downtown?
  • Overlapped TTC services have a long history of badly managed integration.  This can be seen with the  behaviour of 502 Downtowner cars that often pull out from McCaul or Kingston Road right behind a 501 Queen and carry as few passengers as possible.  How many times will we see pairs of east and west end cars travel across the central part of Queen together?
  • Both turnbacks involve on-street loops.  Cars waiting for their scheduled departure times may be pushed out by other services, or may simply create congestion of their own while laying over in the middle of the street.
  • On the brighter side, both scheduled turnbacks are  far enough away from Yonge Street that even a short turn (say westbound at Bathurst or eastbound at Church) will maintain service in the heart of downtown.

With shorter routes, the need for recovery time should be reduced as operators won’t face a 90-minute more trip between termini.  For the east end service, recovery times are no more than 4 minutes (peak periods). 

In the west end, recovery times are longer, but these are mainly intended to make the schedule merge at Humber work properly — the difference between Humber and Long Branch trip times must always be a multiple of the headway.  For example, in the early evening, the Long Branch cars get 13 minutes “recovery” so that their round trips differ by one hour (four times the 15-minute headway) from the Humber cars.  Later in the evening, the difference in round trips is only 38 minutes (two times the 19-minute headway), and the Long Branch runs get only 4 minutes recovery.

This thread is intended as a repository for observations and comments about the split route operation, and I am particularly interested in hearing from regular users of the Queen car on their day-to-day experiences.

I have asked the TTC for their vehicle monitoring data for the months of October and November for the 501 and will publish an analyses of route behaviour comparing the unified and split operations.

Service Changes for September 2009 (Updated)

Many service changes are coming this fall to the TTC network and they fall into a number of broad categories.

Seasonal Changes

The summer service changes are, for the most part, reversed in September as tourist/amusement traffic falls off and school traffic returns.  Subway and RT services return to normal “winter” levels.

Construction Changes (streetcar lines only)

The Dundas Street watermain work between Bathurst and Dovercourt is supposed to complete by the end of August, and both the 505 Dundas and 506 Carlton routes will revert to their May 2009 routings and service levels. 

Updated September 4:  The 505 Dundas car will operate via Spadina and College west to Lansdowne and thence to Dundas West Station.  A bus service will operate from Dundas West Station to Beverley Street (the west side of the Art Gallery of Ontario).

Work at Bingham Loop will continue, and the 502/503 services on Kingston Road will continue to operate with buses until the October schedule change.

Work at Queen & Church on watermains and track will continue, and the diversion of Queen and Downtowner routes around this area remains until the roads are open for traffic, possibly in late September.

Updated September 4:  The Queen and Downtowner routes will revert to their standard routing.

Work on Roncesvalles will continue until late 2010.

Fleet Availability

In February 2009, there were many service cuts in response to the poor availability of hybrid buses.  This situation continues to some extent, but some of the February cuts have been restored with a few service improvements added.

I have formatted the information in my usual manner for this site, boiling down a much longer TTC document to show service and riding levels, headways, and the rationale for changes (or lack of them).  In this case, I have colour coded the chart to make it easier to see the types of change applicable to each route.

  • Blue:  A service restoration and/or improvement
  • Orange Italics:  A service cut that was made in February 2009 and remains in place.  Note that the headway changes shown for these cases took place in February and are simply continuing into September.  In some cases, the before and after ridership has been updated by the TTC with recent counts.
  • Red Italics Underscored:  A service cut that was made in February has been confirmed as permanent in response to lower ridership.

In theory, when bus availability improves later in 2009, the “orange” list here will see service restored at least to pre-February levels.

Service Changes for October 18, 2009 (Updated)

Updated August 31, 2009 at 4:10 pm:

In response to questions in the comment thread, I checked with the TTC about two items:

  1. The elimination of premium fares on some express routes has been moved back to June 2010.
  2. Construction of Park Lawn Streetcar Loop is on hold indefinitely due to funding constraints.

Original post:

The following service changes will be implemented, except as noted, for the schedule period beginning Sunday, October 18, 2009. 

Of note here are new express bus services, the split of the 501 Queen car into two separate routes (covered in detail in a separate post), and the restoration of service cuts implemented in February 2009. Continue reading

Queen Car Route Split Effective October 19, 2009

Starting on October 19, 2009, the TTC will experiment with splitting the 501 Queen route into two segments on weekdays only.  The intention is to decouple the outer ends of the line from events that occur on the opposite side of the city, and to provide sufficient flexibility that short turns should not interfere with riders’ ability to use the service.

This will be a trial operation lasting only for the October schedule period (roughly six weeks).  Seven cars will be added to the route during peak periods, with between five and eight additional at other times.  Weekend service is not affected, nor is the operation of the 502/503 routes on Kingston Road.

Two separate services will operate:

  • Neville Loop to Dufferin, looping in the west via Shaw, King and Dufferin.
  • Long Branch Loop and Humber Loop to Broadview, looping in the east via Parliament, Dundas and Broadview.

The eastern route will operate from Russell Division, and the western one from Roncesvalles.  This will eliminate crewing complexities with cars and operators switching between divisions.

Overnight service on the 301 Queen car will be split in the same manner, but cars will be scheduled to connect.  This arrangement will result in scheduled pairs of cars on the common section, a rather odd configuration.

The Neville-Dufferin branch will operate with the following headways:

  • AM Peak: 7’15”
  • Midday: 7’30”
  • PM Peak:  7’15”
  • Early Evening: 8’00”
  • Late Evening:  9’30”

The Humber-Broadview branch will operate with the following headways (service to Long Branch in parentheses):

  • AM Peak: 5’30” (11′)
  • Midday:  6’15” (12’30”)
  • PM Peak:  6’30” (13′)
  • Early Evening: 7’30” (15′)
  • Late Evening: 9’30” (19′)

By comparison, scheduled service for September 2009 is:

  • AM Peak: 5’10” (10’20”)
  • Midday: 5’53” (11’45”)
  • PM Peak: 5’40” (11’20”)
  • Early Evening: 6’45” (13’30”)
  • Late Evening: 10′ (20′)

If the new service is closer to schedule than the old one, then service should be improved even though scheduled headways on the outer ends of the route are slightly wider.  

Headways on the two halves of the route are, except for the overnight operation, different and there is no attempt to produce a blended operation in the central part of the route.  It will be interesting to see how many cars run in pairs by coming out of Dufferin or Broadview immediately behind a through car.  This is a challenge for TTC line management, and could defeat the benefit of the overlapped service between Broadview and Dufferin.

The considerable overlap of the two routes provides continuity even if either of them needs to be short turned.  Westbound cars from Neville could short turn at Bathurst or at McCaul while still serving downtown and connecting with the through service to the west end.  Eastbound cars from Humber could short turn at Church.  A shorter overlap would have almost guaranteed that many cars would never serve the major downtown stops or connect with their counterparts for through service.

Although all cars will pass through the congested section between University and Bathurst, short turns will be possible without eliminating connections, and the need for short turns at the outer ends of the line should be reduced.  This will bear watching.