Metropass Usage Trends

A question often arises about just how Metropass riders use their passes. How many trips do they really take? How much of a “deal” are they getting compared to those who pay by tokens, tickets and cash?

The TTC conducts a rolling survey of passholders on a weekly basis with about 30 riders who keep track of where they travelled. It is a new group every week, and so over the course of a year, the TTC will have about 1,500 separate surveys.

The information recorded by riders is converted back into a trip count (allowing for “normal” TTC transfer rules) to arrive at a trips/week value for each person surveyed. With a small sample set, the values bounce around a lot, but aggregated over time, they can give an idea of what Metropass usage actually looks like. The data is used to calibrate the conversion factor from pass sales to “rides” in the TTC’s regular reports of “ridership”.

With over half of all “rides” now taken with passes, this conversion factor is important, and a small change in the multiplier used can have a big effect on the calculated ridership. Moreover, if Metropass sales fall, the presumed “loss” of rides is at the average for the whole group even though it is more likely that the lost customers will be relatively low users of passes.

Wondering about just what the numbers looked like, I asked the TTC for statistics from their weekly diary surveys spanning January 2015 to June 2016. The raw data are from the TTC, for which much thanks, but I have consolidated and reformatted them for this article. The presentations and interpretation are my own.

The overall numbers for the 18 months are shown in the table below.

MetropassDiarySummary

This table groups the data by the number of trips reported in the week.

About two thirds of the diaries report between 10 and 19 trips a week, and the overall average is 16.28. Note that the “trips” values shown here are actually calculated from the individual values (i.e. number of diaries times number of trips).

Another way to look at this is to plot the percentage of diaries reporting individual numbers of trips.

MetropassDiaryTripDistribution

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Who Maintains Presto Devices?

An out of service Presto reader is not exactly an unusual thing to find on a TTC vehicle, but when both readers are not working, this does not inspire confidence in the system. I posed a series of questions to the TTC about this, and today (August 11) received a reply from their Communications team.

Who is responsible for maintaining these devices? TTC or Presto?

PRESTO has responsibility for maintaining the devices.  On a temporary basis the TTC is doing first line maintenance, while second line maintenance and all other maintenance activities are done by PRESTO.  TTC and PRESTO are currently in discussions about the best long-term approach for maintenance of the PRESTO devices.

Will a vehicle’s not having a working reader become a reason for taking it out of service because it cannot collect fares?

If the devices aren’t working the operator will allow a customer to board and ask them to tap their PRESTO card at the next point of entry into the system.

Is it possible to change out a Presto reader as an on street repair?

The  TTC is  not doing on-street swapouts of devices – this is due to the potential disruption to service and customers, and the fact that the swap out may not correct the problem.  TTC’s emphasis has been to undertake these activities back at the garage or carhouse, where a proper assessment can be undertaken without disrupting service.

Assuming that the TTC retains its existing transfer rules, how does a rider avoid being charged for a new fare when one leg of their journey is not recorded because there is no working reader on the vehicle?

If the non-working device is the first one the customer encounters, there is no fare charged until that customer taps on a second device.  If it is the second device that a customer encounters that is not working, the PRESTO card still has a valid payment on it so there is still no issue.  It is only if the customer goes to a third device (after the second one isn’t working) that there may be a problem.  It would depend on the circumstances whether the customer may get charged a new fare.  If this did occur, it would be possible to investigate the situation using the data generated by the PRESTO system to confirm the circumstances and potentially provide any reimbursement to the customer.

In the subway, the new fare gates are TTC infrastructure and I assume TTC is responsible for maintenance (either directly or by contract). By analogy to the vehicles, who is responsible for the Presto component?

The TTC is responsible for the first line maintenance on the gates; the fare gate manufacturer is contractually responsible for second line maintenance.  If there are issues with the PRESTO component (e.g. PRESTO software) that component still is the responsibility of PRESTO.

Who maintains the fare machines in subway stations and on surface routes, both on vehicles and on platforms?

As above, contractually this is the responsibility of PRESTO.  Currently, first line maintenance of the Fares and Transfers Machines on new streetcars and on off-board locations are being done by TTC under an arrangement with PRESTO. The parties are discussing a long-term approach. For the PRESTO Self-Serve Reload Machines located near the fare lines in subways, PRESTO has the responsibility and is undertaking all maintenance activities related to these devices.

How much of the claimed saving of eliminating fare collection costs is not being achieved because of work TTC has to do to keep Presto operational? A dollar figure may be difficult to come by here, but is there a headcount for the staff who might otherwise have been redeployed who have to stay on fare equipment maintenance to service Presto?

The TTC is still very much in the early phase of transitioning from legacy fare media to PRESTO. Less than 4% of TTC’s rides are currently being undertaken using the PRESTO card.  Therefore, there are still ongoing responsibilities for legacy fare media that require maintaining staff until those activities are reduced or eliminated. Significant savings would not occur until legacy fare media was eliminated and the associated business processes were also eliminated.

And so, in brief, the answer is that TTC looks after things, at least for now, but will hand them off to others (Presto or the fare gate provider who has a maintenance contract). Split responsibilities are a recipe for missed communication and problems with tracking repair status, but we will see how this works out.

As for transfer rules, the problem (as discussed on this site before) lies with journeys of more than two vehicles where an intermediate leg is “missing” thanks to a non-working Presto machine. (This also affects riders making non-standard transfer connections such as for diversions and short turns, not to mention GPS errors.) Whether riders will even notice that they are being overbilled for Presto usage or will take the trouble to track their trip history online and complain remains to be seen. If the Presto equipment stays in good working order a very high percentage of the time, this won’t be a problem, but even a 1% out of service rate could affect a large number of trips.

The High Cost of Presto Taps

One great irony of annual reports is that they are usually glossy packages meant to say “look how good we are”, but they are like coffee table books where more people look at the pictures, and few read the fine print.

Buried in the Metrolinx Annual Report for 2015-16 are the details of the revenues, costs and subsidies applicable to parts of Metrolinx’ operations. There are specific figures for the UPX and Presto divisions, but not for GO Transit or the administrative/planning side of Metrolinx.

In a previous article, I reviewed the subsidies paid for UPX, and now I will turn to the Presto fare card.

Figuring out just how well Presto is used takes a bit of work because the information appears irregularly in reports to the Metrolinx Board. Here are the relevant excerpts.

June 2016:

PRESTO card taps per month:
February 2016: 16.2 million
March 2016: 17.5 million
April 2016: 17.5 million
**Taps refers to the total number of boardings by month for balance transactions, Period Pass transactions, and Transfers.

February 2016:

PRESTO card taps per month:
November 2015: 17.3 million, up from 15.6 million in November 2014
December 2015: 14.7 million, up from 13.6 million in December 2014
* Decrease in monthly taps for December may be attributed to holilday season

December 2015:

PRESTO card taps per month:
August 2015: 14.0 million
September 2015: 16.6 million
October 2015: 17.4 million

September 2015:

No usage stats reported.

June 2015:

As of June 1, 2015:
More than 417 million taps and $1.3 billion in fare payments to date including period pass taps.

March 2015:

More than 287 million taps* and $1.1 billion in fare payments to date.
*Excludes period pass taps

December 2014:

More than 266 million taps* and $1,032 million in fare payments to date.
*Excludes period pass taps

In the delta from March to June 2015, the tap count changes by 140 million, but the caveat about exclusion of period pass taps disappears. This gives some indication of the proportion of taps that serve pass holders as opposed to single fares.

It is clear that the monthly tap count sits somewhere in the 17.5 million range.

From the Annual Report, we know the revenue (fees from client agencies plus card sales) as well as the cost of the Presto system.

Fee and Sales Revenue     $ 9.454 million
Expenses                  $71.2   million
Net Cost                  $61.746 million

Taps/month                 17.5   million
Taps/year                 210.0   million
Gross Cost/Tap            $0.339
Net Cost/Tap              $0.294

The report is silent about whether there is any inter-divisional payment by GO Transit to cover the cost of Presto transactions in a manner similar to the fees charged to other systems using this fare card. GO Transit’s fare revenue was $464 million, and a 2% charge would amount to $9.3 million, roughly equal to the total fees collected by Presto.

As a matter of comparison, the TTC estimates its fare collection costs at 5% of revenues, and that is the basis for the agreement on Presto fees that the TTC will pay. With an average fare of just over $2, the cost per ride of fare collection is about $0.10. Given that the average ride would involve two taps (on average, riders transfer once in their journey), the cost of fares “per tap” would be about $0.05 on the existing TTC system.

The way the numbers are presented prevents a clear understanding of Presto’s cost or the degree to which it is subsidized either by GO fare revenue or by general subsidy payments from Queen’s Park. A basic question all transit systems using Presto must ask is for a clear understanding of the relationship between the fees they are charged for fare handling and the actual cost of Presto operations.

Toronto’s Network Plan 2031: Part III, Fare Integration

This article is the third installment of my examination of reports going to Toronto Executive Committee and to the Metrolinx Board on June 28, 2016. For a complete list, see Part I of this series.

This article deals with two separate reports from the City of Toronto and from Metrolinx about Fare Integration. These two reports have quite different outlooks. For Metrolinx, there is an acknowledgement that any new fare policy will be difficult, but a determination to stay the course with their work plan and fare models. For Toronto, the focus is on the inequity of short versus medium and long-distance GO fares (a problem not just for Toronto as a node), and on the changes needed for GO to become more than a 905-to-Union Station commuter railway.

Additional material comes from the Metrolinx Fare Integration Advocacy Groups & Academics’ Workshop held on June 24, 2016. Presentations from this workshop are not yet online.

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Toronto’s Network Plan 2031: Part I, SmartTrack

For the past months, Toronto Planning, the TTC and Metrolinx have hosted a number of public consultation sessions leading up to two critical meetings on the same day: June 28, 2016.

One will be the Toronto Executive Committee’s consideration of a series of reports on various transit proposals.

The other will be the Metrolinx Board’s first meeting in four months with several related items on the agenda.

Reviewing all of this material will require several article that I hope to finish before the meetings where these issues will be discussed actually occur.

Here I will begin with SmartTrack because of all of the proposals, that has been the most threadbare one throughout the public consultation. It is complicated by being a joint project with Metrolinx who own the tracks over which the trains will operate, and who now quite clearly will also own and operate the trains regardless of what the service is called.

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TTC Board Meeting: May 31, 2016

The TTC Board will hold its regular meeting at 1:00 pm on May 31, 2016 in Committee Room 1 at City Hall.

Items of note on the agenda include:

  • The monthly CEO’s Report
  • Purchase of 97 diesel buses
  • Metrolinx response to a request for additional parking in the Kipling Terminal project

The agenda also includes the draft financial statements which I covered in a separate article.

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Ministerial Hot Air On Fare Integration

Today saw an exchange in the Ontario Legislature showing the true colours of the provincial government when it comes to an informed, intelligent discussion of fare integration in the GTHA. The full exchange is below lest anyone accuse me of quoting them out of context.

Ms. Andrea Horwath: My question is for the Acting Premier.

Throughout its history, TTC fares in Toronto have been based on the simple principle that every Torontonian deserves equal access to their transit system regardless of their income and regardless of where they live.

But now Metrolinx is quietly working on a fare integration plan that could force people living in Scarborough, Etobicoke and North York to pay a higher fare for a subway ride than people living downtown. Will the Liberal government guarantee that Metrolinx will not force people living in Scarborough to pay more to ride the subway?

Hon. Charles Sousa: Minister of Transportation.

Hon. Steven Del Duca: I want to thank the leader of the NDP for the question. Of course, as everyone should know by now, the folks at Metrolinx, who are doing an exceptional job, are working hard to liaise with all of our municipal transit systems around the greater Toronto and Hamilton area to make sure that, collectively, we can deliver on fare integration for this region.

I think anyone who moves around the greater Toronto and Hamilton area would recognize—and certainly I hear it loud and clear from my own constituents in York region—that we need to make sure, in order to support the unprecedented transit investments that this government is making, that we need a fare integration system across this entire region that works seamlessly, that makes transit more accessible, more affordable, more reliable and more dependable for the people of the entire region. That’s the work that Metrolinx is embarking upon in conjunction with all of our municipal transit systems. They will keep working hard, Speaker, to make sure that we can get it right.

The Speaker (Hon. Dave Levac): Supplementary?

Ms. Andrea Horwath: Speaker, in fact, what Metrolinx has been quietly doing is designing a fare integration plan that could force the TTC to become a zone-based system that divides Torontonians based on where they live. So years from now, people in Scarborough might get a new subway but then find out that they can only afford to ride the bus.

Will the Liberal government guarantee that there will be no fare zones within Toronto, and that Metrolinx will not force the TTC to charge higher fares for subway riders?

Hon. Steven Del Duca: I guess only the leader of Ontario’s NDP would think somehow that after months of open conversations, after months in which every single board meeting has a public portion, only the leader of Ontario’s NDP would think that this is somehow hidden. It’s a conversation that’s been ongoing.

It’s part of my mandate letter which, of course, she should know. For the first time in Ontario’s history our mandate letters were posted publicly at the time that we received them, Speaker.

I think what’s also, perhaps, the reason that the leader of the NDP is mistaken about how supposedly hidden this effort is, Speaker, is that because while we are investing in transit through budget after budget after budget, that leader and the NDP caucus continue to vote against them. They are obviously more focused on petty partisan politics in Scarborough instead of being focused on making sure that they support the transit investments needed to deliver the seamless integrated transit network the people of this region and the people of Scarborough deserve.

Let’s get the historical inaccuracy in Horwath’s question out of the way first. The pre-Metro Toronto Transportation Commission used a single fare within the old City of Toronto, and supplementary fares beyond in what were then separate municipalities where the TTC provided some services. Some suburban bus routes were operated by private companies which charged their own fares. After the creation of Metro in 1954, the Toronto Transit Commission had fare zones roughly based on the old city and everything else, but these were abandoned in 1973 as part of the political deal for suburban municipalities helping to finance transit expansion through their Metro taxes.

I am no fan of Andrea Horwath, but she asks a legitimate question.

The Minister’s response is pure political hot air talking about the wonderful work at Metrolinx, and the wonderful spending on transit construction now underway, but utterly avoiding the issue of separate fares either for zones or classes of service within Toronto. Instead, he turns the question into one of “petty partisan politics” and fails to address the matter of whether Scarborough riders will pay more to ride their new subway whenever it opens.

One might ask the same question about the Minister’s constituents in York Region who will be heavily subsidized by Toronto Taxpayers to ride the Spadina extension to Vaughan.

Fare Integration: A TTC/Metrolinx Non-Update

Updated April 29, 2016 at 9:00 am: Information added about the joint meeting.

The joint meeting of the Metrolinx and TTC boards was something of a love-in with much generous praise of each other’s organization and shows of “working together” with joint presentations on major issues. In his opening remarks, TTC Chair Josh Colle noted that although the two organizations had similar goals, there would be times when the TTC and Toronto Council would not agree with Metrolinx. It is too early to tell whether cracks began to form in the building foundations at Union Station where the normal state of Metrolinx meetings is sunny and the concept of disagreement is banished in the (usually) well-managed agendas.

A substantial chunk of the meeting was consumed with opening remarks and overviews of the two organizations by their respective CEOs. At an initial meeting, this might be expected, but it follows a distressing pattern where substantive discussion is pre-empted by management back-patting eating into the limited time available. The idea that Metrolinx and TTC Board members would need an overview of each other’s current activities says much about the degree to which each board is informed about transit in the GTHA in general. (One might make a similar observation about some board members with respect to their own agencies, but that’s another topic.)

The TTC made a point of citing their own ridership numbers and, by implication, the scale of their operation (not to mention its longevity) compared to Metrolinx. For its part, Metrolinx noted that it has just reached 10 years of age, but completely forgot that GO Transit has been around for almost 50 years.

Cross-border travel at 58 million rides per year might increase by as much as 8 million with some form of TTC/GO/905 fare integration and the removal of the boundary between TTC and other systems, but this would still only bring the cross-border total to about 12% of the TTC’s total ridership. The main benefit of fare integration would be to reduce fares for existing riders.

In his opening presentation, TTC CEO Andy Byford dwelt at length on five “megaprojects” within the TTC, and showed a list of other major improvements in the hopper (see p34 of the presentation). All of these have been implemented at least to some degree except for Time-Based Transfers, and the idea has been sidelined for the moment in part because it is perceived to be too expensive by some city politicians. The most recent word on the subject was in a December 2015 update on fare policy:

While introducing a 2 hour time-based transfer is still considered a worthwhile service improvement that would reduce complexity and make the TTC consistent with other transit agencies within the Greater Toronto and Hamilton Area, the ongoing Fare Integration work, led by Metrolinx, may propose changes to transfer rules. That being the case, it is recommended that further analysis or implementation should follow the completion of the Fare Integration work if required. [pp. 2-3]

This is something of a Catch-22 because transfer rules are obviously part of any overall fare strategy – they affect the attractiveness of transit for multiple “short hops” on a single fare without the need to own a Metropass (or some equivalent). Moreover, the ability to make many short trips on one fare speaks to the problem of “trip chaining” often cited in debates about bias in fare policy towards longer commute journeys and against the type of travel more common to the un- and under-employed.

Transfer rules across the GTHA should be part of any “fare integration”, and yet the topic has been completely ignored in Metrolinx work to date. Metrolinx sloughs off the topic claiming that these are local policies, not regional issues, forgetting that regional planning is impossible without considering local effects.

During the update presentation, TTC’s Deputy CEO Chris Upfold noted that the TTC network is an integrated design with free movement between routes and modes. Josh Colle gave as an example the St. Clair streetcar which runs directly into two subway stations and talked of how the system would have to be “de-integrated” to accommodate a separate fare for subway travel.

Metrolinx Chief Planning Officer Leslie Woo replied that the concepts in the study are only for analysis with a business case, economic and operating impact studies to follow. Considering how long the study has been underway (see main article), one might think that economic and operating impacts would have been an integral part of early analysis to determine whether options were viable. Instead, Metrolinx forged onward with its preferred view of fare structures strongly leaning to a distance and class-based tariff ignoring the issues for transit operations, not to mention the potential effect on riders. Again, the blinkered view of an agency with relatively small ridership and a uniform demographic precluded consideration of the effect on an operation ten times its size serving much more complex travel patterns.

TTC Commissioner Shelley Carroll asked about reports to come in fall 2016, and their implication for actual implementation of new fares. Woo replied that Metrolinx is very open to meeting with area Councils, agencies and transit management. That reply dodges the basic problem that Metrolinx has acted as the gorilla in the room in its dealings with local transit agencies, and the threat of losing provincial subsidy always hangs over municipalities who don’t sing from the Metrolinx songbook.

Chris Upfold stated that the TTC Board and Toronto Council need to take a position on fare integration. He suggested that this cannot happen until something is actually proposed, and nothing is going to happen to fares within 2016. That’s all very well, but Metrolinx history shows that once a proposal emerges from staff, it acquires the endorsement of a provincial agency and is cast, if not in stone, in very fast-setting concrete and is almost impossible to change. Toronto needs to understand what a new tariff would actually look like in order to take an informed position. Otherwise, the process is nothing but endless rounds of approving “principles” that could have far-reaching effects. “Equity” to one person might mean time-based transfers (in effect limited-time passes), while to another might mean fares charged by distance and class of service.

“We can leave the decision to later” is a recipe for Metrolinx cooking up a tariff and claiming that Toronto (or other cities) don’t object when the process precludes such objections until after the tariff is fixed. This is the same cart-before-horse process we see in transit project assessments (mini-Environmental Assessments) where early decisions discard options that are almost impossible to reinstate later even if the early work is shown to be flawed or outdated.

Metrolinx Board Member Iain Dobson asked why we couldn’t just “do something, somewhere” such as eliminating the Mississauga/Toronto fare boundary as a trial. Upfold replied that Presto would have to be in place for this (so that fares paid on one system would be valid on the connecting legs of a journey), and that there would be a need to fund such a reduction in fares for the affected riders. The fact that both agencies have had paper transfers for ages and could simply adopt a policy of accepting each other’s as a valid fare seems to escape him.

TTC Commissioner Joe Mihevc noted that “fare integration” is one of those areas where the mandates and outlooks of the regional and local agencies and councils will not align. Toronto residents may not be happy with using the TTC to support lower fares for the 905.

Metrolinx Chair Rob Prichard opined that a $40 million cost to provide an integrated fare is not much of a problem. He should talk to his good friend, John Tory, for whom this amount is more than a 1% tax increase, and who has torpedoed much less expensive transit initiatives through TTC budget cuts.

TTC Vice Chair Alan Heisey remarked that Toronto already subsidizes the 905 by about $50 million annually through the TTC operating subsidy, and Commissioner Rick Byers reiterated that the TTC already has the lion’s share of the region’s transit ridership.

Prichard ended the discussion saying that we don’t know what the right answers are now. One might ask “why” considering how long his staff have been working on the question.

In the media scrum following the meeting, Josh Colle was asked whether subway riders should worry that their fares are going up. He replied that, no, this should not be a concern and gave as strong an indication as any we have seen to date that the whole “subway fare zone” concept is dead in the water. It is amazing what a little political realism can bring to a debate.

As I have said in other forums, I would love to attend a public meeting where the Scarborough MPPs and Councillors (not to mention the well-meaning social activists on the Metrolinx Board) explain to their constituents how they will get a shiny new subway, but will have to pay more to ride it while commuters from Markham enjoy lower fares.

Original article (April 25, 2016):

The TTC and Metrolinx boards will meet in a joint session on the evening of April 27, 2016. Among the items to be discussed is an update on the Fare Integration study that has been underway for some time between these agencies and other GTHA operators.

Based on discussions at recent Toronto Council and TTC meetings regarding the “motherlode of reports” that will hit Council in June on a wide variety of transit issues, one might have expected something definitive about Fare Integration. Alas, this will not be so as the projected date is now in fall 2016. That poses a challenge for discussions of SmartTrack (ST) which depends strongly on integration with the TTC network and fare structure for its attractiveness. Of course, given that ST has dwindled to no more than a few stations added to what the GO Regional Express Rail (RER) would provide anyhow, the point may be moot. However, as long as we pretend that ST is a going concern, then its fare structure remains an issue for debate.

Chris Selley in the National Post wrote recently about the importance of Fare Integration and the political minefield it represents. Recently we have seen just how badly Metrolinx can screw up its planning with the botched implementation of the UPX service to Pearson Airport. The idea of Fare Integration has been around for some time, but discussions have always been quite general on matters of principle and general concepts with no explicit examples of how various schemes might affect riders or subsidy requirements.

It is worth reviewing the history of reports to the Metrolinx Board on this subject.

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Where Is TTC Ridership Going? (Updated)

Updated March 25, 2016 at 1:45 pm: Charts and commentary have been added at the end of this article regarding monthly ridership statistics published by the TTC through the CEO’s Report.

In a previous article, I wrote about a TTC management report giving a “Ridership Update” for early 2016. This was triggered by concerns that overall ridership had stagnated, and the obvious question management might hear: “what are you doing about this”.

During the debate at the March 23, 2016 Board meeting, it became clear that to some extent, management was making up the story as they went along. The report includes data for the first two months of 2016, and February was particularly bad with a drop against both the budget target and against results in 2015.

20160323_JanFeb16Ridership

However, once the debate was well underway, management reported that March to date was almost on budget, and was up 2.5% over 2015. Why was this information not in the report, or at least in a supplementary paper published before the meeting got underway? The entire tone of the debate would have changed with the sense that, maybe, things were turning around and ridership was growing again.

The situation was further complicated by repeated claims from management and from TTC Chair Josh Colle that ridership was not on a decline, but that it simply did not achieve its budget target. This quite flatly is not true as anyone capable of reading TTC reports can see.

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No Time For Panic on TTC Ridership Numbers

The TTC’s Ridership Update report will be discussed at the March 23, 2016 Board meeting. Its publication triggered an unwelcome round of hand-wringing about transit service and financing that could well undo momentum seemingly regained by the Tory regime at City Hall. How did we get so quickly from a pro-transit stance to one where just avoiding cuts will seem a victory?

Fun With Budgets at City Hall

During the Ford years, TTC ridership continued to climb despite the best efforts of Council to throttle the TTC budget, but a good deal of that growth came at the margins, filling up less crowded routes and time periods, and stuffing the busier ones to the extent any new riding was possible. John Tory ran on a platform that SmartTrack would fix absolutely everything, but once in office acknowledged that day-to-day service had taken a hit and needed fixing. Improvements to date have not addressed peak capacity for the simple reason that there were no spare vehicles, and that is only now being addressed.

Some of the new buses bought by the TTC will not directly address capacity shortfalls, but instead will be used to bolster the pool of spare buses so that maintenance standards can improve and fewer vehicles will fail in service. The streetcar system remains hobbled by a car shortage thanks to Bombardier’s missed deliveries, and this cascades down into the bus fleet. On the subway it is physically impossible to run more trains, a problem that will not be eliminated until 2019-20, and then only on Line 1 YUS. Riders might be forgiven for wondering if things will ever improve, especially for peak period travel.

Schedule adjustments have reduced the amount of short-turning on some routes, but gaps and bunching of vehicles remain a problem.

The TTC is far from out of the woods on service quantity and quality, and this situation cannot be fixed overnight.

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