Secret Service Cuts

Today, the money-saving service cuts went into effect on many routes.  At this point, the TTC’s magnificent customer service efforts have not seen fit to post notices at stops on the affected routes, nor to change the posted schedules.  They have managed to place small yellow stickers saying “hey, no service”, but left the old schedules in place.  I don’t know if the yellow stickers are up system wide because checking that out is lots of work.

So far, the TTC’s effort consists of:

  • A “good news” press release and media event stressed the service additions (almost all of which were routine seasonal changes) while omitting any mention of the service cuts.
  • Updated schedule info is online, but not on schedules posted at stops.
  • There are “no service” stickers on affected stops, but I don’t know how extensive this work is, especially where routes with different hours of service share the same stop.
  • System maps have not been updated to show route segments with limited hours of operation.

At Broadview Station, there is no indication that 62 Mortimer and 8 Broadview no longer operate after 10pm Sundays.

On a related topic, the TTC must dust off its Service Standards and address issues on which they were silent earlier this year:

  • Will the screenline of 10 riders per hour continue to be applied for future service cuts?
  • Will walking distances to service be considered both as they apply to future cuts, and to reviews of the cuts that have been implemented?
  • What mechanism will be used to monitor and, if justified, to reintroduce service, and what standard will apply?

Please use comments on this post to help track the degree to which missing or incorrect information about the service cuts is a system-wide problem.

And remember to tell all your friends that this is “for the greater good”.

46 thoughts on “Secret Service Cuts

  1. I know people who have either been robbed or assaulted in TTC subway stations right in front of TTC employees. The response from the TTC employees present has been to ignore the situation. That’s why whenever the TTC talks about customer service I see it for what it really is. A lot of hot air. They don’t care about customer service.

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  2. News filtered out today that Ford Nation Enterprises, or whatever it is called, is asking people to show up at future city budget meetings to act as supporters of the mayor – supposedly they will await thumbs up or down signals from George Mamolitti for when to boo. I guarantee they will be provided with cheat sheets to keep them on track.

    If/when future route cuts are being discussed, I wonder how people with complaints will take this particular tactic when their already little available face time with committees, usually spent talking at people who care more about their blackberrys, is blocked off by apologists?

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  3. Skeet wrote:
    May 13, 2011 at 8:18 am

    “(I know people who have either been robbed or assaulted in TTC subway stations right in front of TTC employees. The response from the TTC employees present has been to ignore the situation. That’s why whenever the TTC talks about customer service I see it for what it really is. A lot of hot air. They don’t care about customer service.)”

    The above comment by Skeet is silly, unsubstantiated and bears no basis in fact. TTC employees are told not to physically intervene but to call Transit Control and emergency services to provide information and descriptions for trained responders. Dozens of calls are made daily by TTC employees about various situations such as unattended bags and backpacks in stations and on vehicles that may pose a threat, seniors needing assistance who may be lost or disoriented, drunks or emotionally disturbed people affecting other customers, aggressive panhandlers bothering customers, reuniting lost kids with their parents and many other crimes or situations witnessed off TTC property. Many TTC employees receive official commendations each month for their actions in assisting the public. They do care and do act.

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  4. Between Friday evening and Saturday morning (May 14) the TTC finally replaced the posted 162 schedule and posted a service reduction notice for it at Lawrence Station. The 162 service reduction notice however is in an inconspicuous location around a corner which would not be normally seen by people going from the subway platform to the bus bay. I almost shed a tear when I say all that white space on the new 162 posted schedule because there is no more weekday evening, Saturday or Sunday service. The TTC also updated the posted 162 schedule at the corner of Lawrence and Mt.Pleasant.

    However, the TTC has not replaced the posted 124 schedule nor posted a 124 service reduction notice at Lawrence Station. The old hand-written 124 notice disappeared early last week. Posted schedules for bus routes at Lawrence Station are all togethor by the doors to bus platform.

    Didn’t Karen Stintz hire a customer service manager recently to take care of such details?

    Steve: He starts on May 30, and I am sure all of these problems will be fixed by June 1, or so.

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  5. Sam says:

    “The above comment by Skeet is silly, unsubstantiated and bears no basis in fact.”

    If it bears no basis in fact, why then did the TTC employee who witnessed the attack on the person I’m referring to not call security or the police? The person who was assaulted had to line up and ask the collector to call the police. Only after the person who was attacked lined up and asked the collector to call the police was a TTC supervisor and police called.

    There is no doubt that there are TTC employees who receive commendations for the positive work they do. However, there are others who do not care.

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  6. I was surprised this past Saturday on my way to work. The cuts to the 86D meant that I would not have an 86 bus at 6:15 am on Eglinton Ave. However to my surprise, all they did was change the 86D trip into a regular 86 trip. So it is still operating.

    I wonder how that saves money. But I won’t complain 🙂

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