How the “Small Stuff” Can Wreck the Best Intentions

A comment arrived from a regular reader, David Crawford, about how the TTC mishandles the details of its service and information. This really belongs in a new thread, and I’m sure it will spawn a trove of examples from other parts of the system.

The TTC is, probably necessarily, a very complex organisation but seems to lack the ability or ‘culture’ to look at projects or services as a whole. This is apparent in major ‘conflicts’ between priorities where the priority to reduce overtime results in short-turns and ‘maintaining the schedule’ rather than thinking of the priority to provide ‘good customer service’ and thus ‘running to headways’. This inability to ‘think things through’ is also apparent in much smaller ‘projects’.

More minor examples are the strange absence of links to NextBus on the TTC schedules pages (because the ‘schedule folk’ don’t talk to the “Nextbus folk” or resent Nextbus?) and in the recent temporary splitting of the 72 bus route.

Splitting the route may have been a good idea but giving it a new number (172) led to (unplanned) problems. Many bus stops had the Route Number painted on them, someone had to go out and add a “1″ before the “72″, the Nextbus displays at the King Station were not working for months (and may still not be), someone was sent out to fasten new 172 route schedules to poles, but was not told to remove the ones for the 72 – which no longer ran to those stops. In addition, because the 72/172 is on a ‘temporary’ routing downtown there were also large signs along the route noting that the 72 ran there – these too had to be changed to read 172. Furthermore, there are (old) buses that do not seem to be able to display a route 172 sign so they still actually run as 72s – though are, in fact 172s. There were also references on the TTC website to the 72 bus – getting to the Distillery for example – when the new (temporary) route was the 172.

It would have been far easier and less confusing if they had simply created another branch of the 72 that would only run between King and Commissioners. When the route numbering was changed it would also have made sense to have bitten the bullet and officially changed the routing so that the bus will go permanently to the King and St Andrew subway stations. This temporary change has clearly resulted in far more ridership as the 72/172 is now a very viable alternative to the (too often short-turned) 504 streetcar.

The lack of direct links between the TTC schedule pages and Nextbus is very annoying, and you have to know your way around to use the information.  That said, there are a few challenges in presenting the information.

Both the desktop and mobile versions of the site provide the “stop number” which can be used with a text message to retrieve predicted arrival times for vehicles.  The desktop version includes a clickable “?” that is supposed to call out a help panel, but on the 504 display I tested, this has no effect. I believe the idea is that the pop-up should tell you how to use the stop id in a Nextbus call.

There is no reference to Nextbus on the general Schedules and Maps page, but it is included with much other info on a Connect With the TTC page.  If one is using either a desktop or a smart phone, it is not necessary to know the stop number as there are other paths into Nextbus, but their availability is not explained by the TTC.

Other apps, of course, use the same data feed and have their own benefits and drawbacks, but they all depend on having something beyond a basic cell phone.

As for the 172 and the Pape diversion in general, the truly annoying feature was that it was so prominently advertised in King and St. Andrew Stations while information about the 509 Harbourfront bus (a much more frequent and well-used service, especially by people unfamiliar with the area) went for a long period with only minimal signage. Visitors from other planets might be forgiven for thinking that 72 Pape / 172 Cherry are vital routes without which the city would collapse.

The problem for the TTC is inconsistency.  One day a change or diversion will get saturation coverage, another day it’s a small paper notice if you look in just the right place.

As for the 504, yes, it’s a mess. I am working on a large collection of vehicle tracking data for a series of articles on the evolution of service on this route over past years. What is abundantly clear to anyone riding the system is that managing for headway is a myth, and short turns to keep operators on time are more common than ever. Meanwhile the King route supervisors cluster outside the John Street Tim Horton’s in an obvious display of wasted manpower.

Posted in Service Cost and Quality, Transit | 7 Comments

Four Generations of Streetcars for Easter (Updated)

The TTC has announced that one of the new streetcars will be in the Beaches Easter Parade along with the Peter Witt, a PCC and a CLRV.

The parade sets off at 2:00 pm westward from Munro Park [no, not mine] westward to Woodbine.

Updated with photos on April 20, 2014 at 5:00 pm.

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LFLRV 4402, CLRV 4186, PCC 4549 and Peter Witt 2766 at Russell Yard before the parade.

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Posted in New Streetcars, Transit, Urban Affairs | 32 Comments

Liberals Plan Transit One Tweet At A Time

Premier Kathleen Wynne recently unveiled the Moving Ontario Forward plan which, at this point, consists of a website and a  general idea of what level of spending we could see. The details won’t be released until the budget is tabled in early May.

Some ideas come out in comments by Transportation & Infrastructure Minister Glen Murray who is as active on Twitter at times as he is in press scrums. How much these comments are realistic, how much they reflect government policy or detailed study, is quite another matter.

From a funding point of view, there will be two pots of money – one for the GTHA and one for the Rest Of Ontario.  When the Transit Panel released its Making The Move revenue tool proposal, misinformed media stoked the idea that rural gas taxes would go to pay for subways in Toronto even though this was explicitly rejected by the panel.

The solution is to fund the non-GTHA projects with non-GTHA money, in effect building a wall around whatever the “GTHA” means for planning purposes from day to day. This may quiet those who feel “Toronto” gets everything, but with the scale of transit operations in southern Ontario, “Toronto” grows every time the government announces a new GO service.

The political rhetoric takes the Scarborough-vs-Downtown battle over rapid transit spending to a province-wide scale. Perish the thought that Thunder Bay should pay one penny toward a rapid transit line in Toronto even though they will reap the benefit from cars manufactured to operate it. The Liberals bought into this divisive talk to win a by-election in Scarborough, ironically in a riding that won’t even see a subway line. The danger is that even within the GTHA, voters may well ask “why should I pay for a service I won’t use”.

According to the Premier’s announcement, “nearly $29 billion” will be split between the GTHA and non-GTHA funding pools over the coming decade with four sources of funding:

  • “Repurposing” the sales tax (HST) now charged on gasoline and diesel fuel for on-road use;
  • “Redirecting” 7.5 cents of the existing fuel tax;
  • Sales of government assets, and
  • Proceeds of a “Green Bonds” program.

Among the tactics proposed by the Transit Panel was the leveraging of any revenue stream through borrowing. A government that once was terrified of more public debt may now embrace it with the proviso that it can be retired with earmarked revenue.

The problem here is that new spending requires either new revenues, or cuts in expenses elsewhere. Shifting existing tax streams into a transit fund will leave a hole in general revenues that could be made up by other taxes on classic targets such as the well-to-do and the corporate sector. We must await for the budget for any details.

A backgrounder from the Ministry of Finance hints at some of the projects that might be funded:

Proceeds from the dedicated fund for the GTHA would help build the next set of priority projects included in Metrolinx’s regional transportation plan, The Big Move. Projects identified in The Big Move include: GO Rail Service Expansion (more two-way, all day and rush hour service) on key corridors, Brampton Queen Street Rapid Transit, Dundas Street Bus Rapid Transit, Durham-Scarborough Bus Rapid Transit, Hamilton Rapid Transit, Hurontario-Main LRT linking Mississauga and Brampton, a Relief Line, and Yonge North Subway Expansion to York Region. The fund could also support other transit infrastructure projects that stimulate economic development and improve mobility, such as the East Bayfront Light Rail Transit project.

This list sticks mainly to the established Metrolinx plans and implies that they still have some relevance in this very political setting. However, a backgrounder on GO Regional Express Rail ups the ante:

The new Moving Ontario Forward plan would work toward phasing in electric train service every 15 minutes on all GO lines.

This is a rather careful statement, and the words “work toward phasing in” have been the death knell of more than one project, most recently the Transit City LRT plan. The backgrounder talks of the benefits, oddly, of relieving subway congestion rather than of the much larger regional role GO could have.

It would also give commuters within Toronto another way to get downtown by increasing service between GO stations and Union Station. A commuter could get to Union Station from Danforth GO Station in just 9 minutes, or from Bloor GO Station in just 15 minutes.

This ignores the problem of transferring between routes and the substantial barrier now posed by GO’s separate and punitive fares for travel over short distances within the city. It also presumes there would be capacity available for such short-hop trips. Near-downtown trips were an odd choice to feature in such an important announcement.

Although the “Downtown Relief Line” is still mentioned as an important part of overall plans, work now underway by Metrolinx and comments by some politicians imply that they would love to put this project on a slow track with GO improvements taking up the role. If nothing else, this would free up money in the short-to-medium term for large pet projects elsewhere. Both GO and an expanded subway system have a role to play, but too much rhetoric has focused on single-line “solutions” rather than a network view.

All this begs the question of just how much of The Big Move will actually survive the Minister’s interventions.

In qualifying the electrification plans, both the Premier and the Minister talk of “lines that we own”, although the Minister is on record about acquiring more track for GO:

“We’re looking at higher speed connectivity, buying up rail lines more aggressively, improving service outcomes and more regular two-way GO service,” Murray said of the priorities that will be laid out in the budget.

… he said the province is actively buying up rail capacity so that GO Trains are no longer seen as “tenants” on other railroad’s lines.

“We now own 80 per cent of the track that we need to own, we will be buying up the remaining 20 per cent and a lot of that is on the lines that come to Kitchener,” Murray said.

[Kitchener-Waterloo Record March 31, 2014]

That will be a challenge considering that portions GO does not yet own are the main lines of CNR and CPR, not lightly used or abandoned branches.

GO has long had an aversion to electrification both because of objections from the railways whose lines would be affected, and from a chronic lack of strong, dedicated funding that could expand service and operations to a range where electrification made sense. Changing that outlook would be quite a coup, but this depends on continuity in the government and long-term commitment to transformation of the GO network. GO must have a publicly announced plan for expansion and improvement beyond whatever is needed to win the election of the day.

On the municipal front, things are not quite as clear. Although the Metrolinx Investment Strategy included 25% of new revenues for municipal projects (with 15% going to transit), municipal funding was completely absent in this announcement. Indeed, Murray has rather testily noted that Toronto, especially, already gets money from the gas tax and has revenue tools such as Vehicle Registration Tax that it chose not to use.

The gas tax revenue, of course, has been established for many years and is worked into the budgets of all local transit systems. It is not “new money”, and can hardly be cited in response to questions about the hoped-for Investment Strategy dollars. [Toronto splits its provincial gas tax between the operating and capital budgets. See 2012 financial statements at page 26 (operating, $91.6m) and page 28 (capital, $75.0m).]

Murray also spoke of “High Speed Rail” in the Toronto KW London corridor, an idea that has been floated before. Although this was unclear in the press statements, Murray’s Twitter exchanges claim that the corridor would see 320 km/h operation (see below). The problem with the Toronto-Kitchener-London corridor, however, is not simply getting from one and to the other, but to the many stations in between.

The line once had reasonably frequent VIA trains on rider-friendly schedules, but this service withered through years of cutbacks and, more recently, competition from GO expansion. The infrastructure needed for operation at this speed is substantial, and one must ask whether the corridor’s demand could be better served simply by more frequent service at typical (Canadian) rail passenger speeds up to 150 km/h. Better service for southwestern Ontario risks being highjacked as an HSR technology project rather than a service improvement that could be delivered faster at much less cost.

The operative phrase throughout the announcement was “wait for the budget”.  A Liberal party website promotes the Moving Ontario Forward plan, but is short on details pending the budget announcements.

Meanwhile, Minister Murray, a prolific tweeter, adds his own spin to the debate.  [The tweets have been edited to remove extraneous user ids and hastags. All of this can be retrieved by browsing Murray's Twitter account @Glen4ONT.]

On April 17, an exchange about GO and Downtown Relief, Murray shows support for both regional and local relief.

Glen Murray: #RER15Min will build transit ridership on local transit routes. Need 2 plan GO-local transit connections together. Greater demand w/RER

Robert Zaichkowski: I wonder if #RER15Min will lead to GO stations being placed closer together? Could be a good #ReliefLine solution.

Glen Murray:  Robert you are absolutely right. Downtown relief needs system wide relief & increased capacity downtown.

Also on April 17, an exchange about the Scarborough Subway.

Rob Salerno: So if Scarb has access to improved GO service, is there still ridership/need for a subway there?

Glen Murray: MLX will make that decision. We will meet our commitments.

Rob Salerno: erg, so now the Scarb subway may be cancelled if @Metrolinx says it’s not necessary?

Glen Murray: No. Let MLX do their job.

Rob Salerno: Huh? Those two sentences are contradictory.

Glen Murray: No. MLX has made a decision. I don’t imagine that will change, but it is their decision.

Oh come off it, Glen. The idea that Metrolinx makes any decision independently of the government is riotously laughable. The Liberals ran on a Scarborough Subway platform to win the Scarborough-Guildwood by-election, and Murray himself is pushing a subway from Kennedy Station to Scarborough Town Centre via the existing SRT alignment.

It’s amusing that in one line, Murray says that Metrolinx “will make” the decision, and later that they “have made” it. One of these statements cannot be true.

Is there now a recognition that the rationale for the subway may have been cooked to placate Scarborough voters (not to mention the Scarborough Liberal Caucus)? Might a proper analysis show that another option including GO improvements might be preferable? If Metrolinx made a decision, where was this analysis? Nobody has ever published a review including GO services, the subway option and the Scarborough LRT network proposals.

Even better, what would happen if an independent Metrolinx actually concluded that the Scarborough Subway was a waste of money? Would such a report ever see the light of day?

In a discussion with the Globe’s Oliver Moore, we hear about the benefits of more frequent off-peak service.

Oliver Moore: Increased GO service will lead to higher ridership and lower subsidy required, @Glen4ONT says. Could lead to more competitive fares.

‏@GTAMOVEnetwork: The big problem is spending the money required to take GO transit from “commuter” to “rapid transit” and in ensuring that the investment in GO Transit will not be pulled back in the first 3 years when ROI is not great.

Glen Murray: Not an issue at all.

‏@GTAMOVEnetwork: I very much hope so. This is going to be a huge investment and ROI won’t be seen for a long time.

Glen Murray: ‏Not true. 1/2 hour Lakeshore service increased ridership & fare revenue by 30% in less than a yr.

This discussion dodges the basic point that capital costs have never been considered in evaluating GO’s business, only day-to-day operating costs. The situation is the same at the TTC. It is very unlikely that GO will make a profit from extra fares with expanded service. If anything, one could argue that service improvements should come as quickly as possible to maximize the ridership and convenience from the capital investment.

On service to Niagara Falls, London and “HSR”:

Glen Murray: Niagara will be getting 15min Regional Express Rail. See today’s announcement. Completed with in 10 yrs.

Tom W: Wynne said GO-owned tracks only – still valid? Or will GO be buying tracks from Burlington to Niagara Falls?

Glen Murray: No. All tracks we own or lease.

Tom W: Thanks! Also, does “high-speed rail” to London mean 200+km/hr?

Glen Murray: 320KM

Tom W: To be clear, you’re promising a train with a top speed of 320 kilometres per hour running from Toronto to London?

Murray really seems to be freelancing on both of these issues given the ownership and existing uses of the corridors in question, not to mention the challenge of truly high speed operation in the KW-London corridor.

On April 17, asked about travel across Toronto rather than to the core:

Glen Murray: #RER15Min is 15 minute service across the GTHA using Electric Multiple Units (EMUs) running on all GO lines. Huge reduction in congestion.

Saurabh: Someone going from York region to Peel can bypass Union?

Glen Murray: Yes. Once the Crosstown is complete. It is under construction now.

Someone should mention to the Minister that his own government chopped off the western end of the Crosstown, and unless the boundary of Peel Region is now at Weston Road, the Crosstown won’t get someone to Peel from Richmond Hill even presuming they wanted to take such a route.

And finally on April 19:

Glen Murray: Projects 4 Prov funding will b evaluated by MLX based on Big Move priority & net benefits.

This, of course, presumes that “net benefits” are fairly calculated and don’t include politically inflated assumptions.

When the budget comes out, we will see just how much of the “promises” made here have survived.

Posted in A Grand Plan, Beyond 416, Commuter Rail Electrification, Finance, GO Transit, Intercity Rail, Kitchener-Waterloo, Transit | 28 Comments

TTC Service Changes Effective May 11, 2014

The May 2014 schedules will bring major changes across the system mainly in response to construction projects.  Extra running time will be provided on many routes in response to construction delays.  At some times, the current headway will be maintained, while at others the headway will be stretched.  In two cases (46 Martin Grove and 94 Wellesley), no buses are available to improve PM peak service to compensate for extra running time.

The budget for construction-related service is considerably less than what will actually be required.  Although the total hours operated will be greater than the budget for May, “regular” service will be below budget while “construction” more than compensates.  Some changes in the fleet and in service levels have been deferred until later in 2014.

2014.05.11_Service_Changes

This table is broken into four sections listing miscellaneous minor changes, construction-related changes, one route restructuring and seasonal changes.

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Posted in Eglinton LRT, Kingston Road, Queen Car, Service Cost and Quality, Transit | 16 Comments

Scarborough 2006 Travel Patterns (Update 2)

Updated 2 April 13, 2014 at 2:50pm:  Eric Miller, the author of the illustrations originally used for this article, has objected to their being taken out of context and has asked that they be removed.

Meanwhile, the information is available in a paper by Dr. Miller of February 24, 2012 which is available on the City of Toronto’s website.  This is cited in a City Planning presentation at the Sheppard Transit Corridor Expert Panel on March 2, 2012.

I am hoping to obtain new information about Scarborough travel patterns from a regular reader.  When this is available, I will update the article. Continue reading

Posted in Scarborough RT/LRT/Subway, Transit | 61 Comments

IMAX Streetcars

Coming soon to an IMAX theatre near you!

blogto has a nice article about a streetcar documentary now in production.

This includes a link to “The Red Rocket Trailer”.

Enjoy!

Posted in Transit, Vehicles | 5 Comments

John Tory’s Mythical Subway

I think people forget, for example, that we have to rebuild the LRT in 25 or 30 years, just like we have to with the Scarborough RT. With a subway we won’t have to do that. The Yonge Street subway just celebrated its 60th anniversary and it’s still in good shape.

[John Tory in an interview for Metro News, April 7, 2014, courtesy of Matt Elliott]

The false comparison of long-lasting subway with a comparatively short-lived LRT is the sort of comment I expect to hear from (former TTC Chair and Mayoral candidate) Karen Stintz, or from the subway-loving Brothers Ford.  The number “100″ is often bandied about as the longevity of a subway investment by analogy to the much older networks found in cities like New York, London and Paris.

I have written before about this and won’t belabour the details here, but now that a major candidate for the office of Mayor has taken up the line, it’s worth revisiting the topic.

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Posted in Elections, Scarborough RT/LRT/Subway, Transit, Urban Affairs | 70 Comments

Queens Quay Reconstruction 2014

This post has been added to track the reconstruction of the streetcar right-of-way on Queens Quay leading to the resumption of 509/510 Harbourfront and Spadina services on August 31, 2014.

Track construction has begun on Queens Quay between Lower Simcoe and Robertson Crescent (the east side of the Radisson Hotel at Rees Street).

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Looking west toward Rees Street.

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Looking east toward Lower Simcoe Street.

The next section to receive new track will be between York and Lower Simcoe.  The section west from Rees to the Peter Slip bridge awaits completion of utility work in the area, and much more underground work remains west of that bridge to Lower Spadina and Yo Yo Ma Lane (the west limit of the project).

The current detailed construction notice sets out the status of work on various sub-projects.

Posted in Transit | 3 Comments

A Much Delayed Streetcar Ride on Kingston Road (Updated)

For those who missed a beautiful Spring day in The Beach, this post has been updated with photos.

Original article from March 25, 2014:

After the road construction project of 2013 that rebuilt Kingston Road from Queen to Victoria Park including streetcar track, water mains, sidewalks and roads, the TTC had planned a celebration last December with free rides on a Sunday afternoon.

Then there was a little storm.

Streetcar overhead wires were thickly coated in ice, tree branches were down everywhere, and the celebration was put on hold.

Now, Spring has arrived!  (Trust me, really.)

On Sunday, March 30 from noon to 4:00pm, the TTC will operate a PCC shuttle on Kingston Road between Woodbine and Bingham Loops.  For the railfans among my readers (you know who you are) this will be a rare chance to see a car looping back east from Woodbine Loop rather than the much more common short turns in the opposite direction.

Updated March 31, 2014 at 11:00am with photos:

For the sharp eyed, these photos were taken over the course of several trips between Woodbine and Bingham Loops.  They are presented here by location rather than by time.

On the last round trip, I rode the car and enjoyed one of the treats visible only from inside: a reflection of 4549 in the shop windows as we passed.

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4549 pulls out of Woodbine Loop onto Queen Street.

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Posted in Kingston Road, Transit | 22 Comments

A Subway Anniversary & A Few Old Transfers

The Yonge Subway celebrates its 60th birthday this weekend on March 30, 2014.  In honour of the occasion, I have scanned in a few transfers from the era predating the opening.  With the exception of the souvenirs from 1953, these were rescued from oblivion when the TTC was cleaning house of old files at Hillcrest Transportation many years ago.

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Posted in Looking Back, Transit | 11 Comments