The TTC’s Audit & Risk Management Committee will meet in the Boardroom at TTC Headquarters, 1900 Yonge Street, on Wednesday, March 11 at 9:30am. Two items on the agenda are of considerable interest:

• Audit, Risk, and Compliance – Audit Plan Status Update
  • Customer Key Performance Metrics, Trip Planning, and Real-Time Information Internal Audit Report
  • Presentation – Workcar Hydraulic Leaks Management Action Plan Update [not yet online]
• Asset Management – International Association of Public Transport (UITP) Peer Review – Management Response Update
  • Management Responses:
    • Accepted and in progress
    • Pending further assessment and potential resourcing
    • No further action required

The review of customer performance, metrics and real-time information covers at length the many problems with passenger information from the TTC including its website and various outlets for notices including social media and apps. This is an unusually candid review and long overdue.

Also included are charts showing the status of various recommendations from TTC and City audits, as well as from outside reviews. However, these are only summaries and there is no link back to source documents to cross-reference specific items, their severity and status.

Two confidential attachments address “The Subway Tunnel Maintenance and Rehabilitation Audit” as well as some findings from the UITP review.

Updated March 11 at 12:45pm:

Much of the meeting was conducted in camera. In the public session, a few concerns arose from the Committee:

• There is a large and growing list of outstanding recommendations from both TTC Internal Audit and the City Auditor General, and the Committee was concerned about how, especially, high priority issues are tracked especially when they fall behind previously-promised due dates.
• Although there was brief discussion of the issues of public facing information and performance metrics, the primary comments had the sense that finally problems are recognized, but without debate on specifics.
• With respect to overtime, the Auditor will concentrate on exceptional cases where payments exceed expectations. Future reports will break down overtime by cause for clarity, e.g. planned work, weather related, special events, etc.

The presentation deck on Work Car Hydraulic Spills was posted, but there was no public presentation nor debate.

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