Late in 2011, Andy Byford was hired by the TTC as Chief Operating Officer, a role in which he would understudy the then Chief General Manager, Gary Webster. Little did Byford know that he would inherit the top role faster than planned, in March 2012, after Webster was summarily fired for his failure to support the Scarborough Subway Extension at City Council. The term “to be Webstered” entered the Toronto lexicon as a synonym for what happens to those who speak truth to power.
The position of CGM was renamed as Chief Executive Officer in keeping with common use in business. As such, Byford launched a five-year plan to remake the TTC in his image, a process for which Toronto eventually won the American Public Transit Association’s “Transit System of the Year” award in 2017. Although frequently misrepresented, this award was not for the best transit service on the continent, but for the achievement of a management turnaround plan.
In late 2017, Byford became President of New York City Transit Authority, a role he had long dreamed of having, despite frequent claims in Toronto that he wasn’t planning to leave. This opened the TTC’s CEO position, and the former Deputy, Rick Leary, has been Acting CEO since Byford’s departure.
What challenges does the new CEO face? Broadly, these fall into three categories:
- The political situation at Queen’s Park is in flux with a new Conservative administration headed by a Premier for whom subways answer every question, and who has talked of shifting responsibility for Toronto’s rapid transit network to Ontario from the City of Toronto.
- Toronto’s Council and Mayor send mixed signals on transit’s importance for the city’s economic prosperity and the good of its citizens, while keeping the TTC hostage to a tax-fighting dogma that demands ongoing restraint in budget and subsidy growth.
- The long-term effect of policies by all governments has been a wide gap between the funding needs – both capital and operating – and the money the TTC is actually allowed to spend. Many “big ticket” items are special projects like subway extensions, funded in part for their political benefit, but the hole left in day-to-day project funding continues to deepen.
Underlying all of these is a basic question: what is the TTC supposed to be?