TTC Presto Update December 2016 (Updated)

Updated January 5, 2017 at 7:00 pm: Information has been added about Presto sales within TTC subway stations. See the end of the article.

With a modest fanfare, both the TTC and Metrolinx celebrated the completion, if that’s the right word, of their planned 2016 roll out of the Presto fare card system. The work is not yet finished, and the full conversion away from existing “legacy” media is a year off. According to the TTC:

“Tickets, Tokens and passes will be available for sale and use throughout 2017. We will stop accepting these in 2018.” [Presentation, p 8]

Still to be worked out is the actual final date beyond which any tokens or tickets bought in 2017 can be used or redeemed. With the TTC Board committed to a fare freeze in 2018 (election year) the old media won’t expire on their own, and of course tokens are always good for “one fare”, whatever it may be.

At some point in 2017, the TTC will begin to offer Metropasses on Presto. This will include regular and monthly discount plan versions, but the fate of the bulk purchase “VIP” program is still uncertain. According to the TTC, the roll out of passes by Presto had been delayed awaiting capacity upgrades in the central system to handle the volume of transactions passes will bring. This was confirmed by Metrolinx who said:

“As with any major system expansion, related upgrades are scheduled to roll out gradually as we test and optimize our system for anticipated increases in future use. These upgrades are deliberate and measured, and they include improvements such as the migrating to our new data centre. The system has been built with enhanced scalability features that will accommodate Metropasses.” [email of Dec. 21, 2016]

For now, Metropass users should remain on the “legacy” cards until the same functions and pricing are available through Presto.

Riders wishing to purchase Presto cards have faced a challenge thanks to the limited number of TTC outlets selling them. This is about to change. Already Presto cards can be bought at many Gateway News outlets, and Metrolinx expects this to expand in 2017:

“We are pursuing plans to expand the PRESTO card distribution footprint through a partnership with a third-party retail network. This network would also enable us to increase our ability to set special concessions, such as student and senior discounts. We expect to have more information to share in the new year.”

An important part of the sales process is that riders who are entitled to concession fares will be able to buy cards with that option pre-loaded. However, there is a potential conflict with the TTC’s intended implementation of discount fares that could complicate this type of purchase and account setup.

For a few classes of rider, the TTC proposes that a “Photo ID” be available. This would not be a separate card as in the early days of the Metropass, but a photo integrated into the user’s Presto card and account. The exact mechanism for loading this photo have yet to be determined. Also, it is not yet certain that photos will be required for seniors because, unlike children and students, their eligibility never expires, and linking the card to the rider for fraud prevention is less of an issue. One side effect the TTC did not mention is that a return to photo ID makes the card non-transferable, and this would produce limitations on its use that do not exist with current media.

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