This morning, while TTC Chair Karen Stintz, Mayor Ford and other luminaries were dedicating the inaugural run in service of a Toronto Rocket subway train, the agenda for the July 28th Toronto Executive came out. The city’s “core services review” has reached its agencies, including the TTC, and the consultant’s findings can be found starting on pdf page 161 of their report.
The premise of the city-wide review is that there is some sort of “standard” above or below which services are provided. In some cases, reference is made to other cities, but in the case of the TTC, the “standards” appear to be pre- and post- David Miller’s mayoralty. If something was done in the “Ridership Growth Strategy”, it is by definition “above standard” and up for elimination.
This is a strange way to evaluate services especially in the North American city lauded for the quality of its transit system and the economic benefits this brings. Never does the consultant address the value of good service, only its cost.
The consultant, KPMG, show their colours on the title page with the double-entendre corporate motto “cutting through complexity”. Continue reading