The TTC’s Audit & Risk Management Committee will meet in the Boardroom at TTC Headquarter, 1900 Yonge Street, on Wednesday, March 11 at 9:30am. Two items on the agenda are of considerable interest:

• Audit, Risk, and Compliance – Audit Plan Status Update
  • Customer Key Performance Metrics, Trip Planning, and Real-Time Information Internal Audit Report
  • Presentation – Workcar Hydraulic Leaks Management Action Plan Update [not yet online]
• Asset Management – International Association of Public Transport (UITP) Peer Review – Management Response Update
  • Management Responses:
    • Accepted and in progress
    • Pending further assessment and potential resourcing
    • No further action required

The review of customer performance, metrics and real-time information covers at length the many problems with passenger information from the TTC including its website and various outlets for notices including social media and apps. This is an unusually candid review and long overdue.

Also included are charts showing the status of various recommendations from TTC and City audits, as well as from outside reviews. However, these are only summaries and there is no link back to source documents to cross-reference specific items, their severity and status.

Two confidential attachments address “The Subway Tunnel Maintenance and Rehabilitation Audit” as well as some findings from the UITP review.

This article will be updated as additional material is posted, and after the committee meeting.