The TTC Board met on June 23. Among the items on the agenda were:
- CEO’s Report
- Financial and Major Projects Update for the Period Ended April 26, 2025
- Non-Fare Revenue Strategic Review
A major item on the agenda was the subway platform edge doors study. This is covered in a separate article.
There were overlapping threads in discussion of current results, the financial update, and the non-fare strategy all stemming from the 2025 shortfall between budgeted and actual fare revenue and ridership. Although some shortfall was expected thanks to the severe winter, ridership has not climbed to the budgeted level. An unanswered question is whether the TTC aimed too high in its expectations for 2025, or if there is an inherent limit in system growth that will occur over the year.
Midweek rides (Tuesday to Thursday) in Period 4 (roughly the month of April) were about 2% over the corresponding period in 2024, but overall ridership is about 5.1% below the budgeted level.
Fare revenue follows a similar pattern, although it is down by only 4.6% to budget because the average fare/ride is slightly higher than expected.
The use of various payment methods continues to evolve toward Presto with either a Presto card, app (“virtual card” below), or bank card (“open payment”). This chart only goes to week 17 of the year, and legacy media were still accepted for another month although they have dropped to 0.2% of all fare payments. In Period 4 about 46,000 tokens and 12,000 tickets were collected (about 2,000 fares/day).
Boardings continue to be below pre-pandemic levels across the system.
Note that a “boarding” is one link of a trip on a single route, with the exception that transfers are not counted as new boardings on the subway. A “ride” is one or more boardings paid for with one fare or card tap.
The lower recovery level on the rail modes is attributed mainly to the work-from-home pattern which is still felt by the transit system with the average day on Tuesday to Thursday being 6% higher than Monday and Friday.
Weekend demand is important and stands at about 60% of the weekday level (1.53 million/day vs 2.54 million/day). By extension weekend service is also important, although the demand is less concentrated in peak hours, and the high point falls in the afternoon rather than the classic AM and PM “rush hours”.
The main CEO’s Report contains more current data than the Metrics Report and states:
For the week ending May 30, the overall weekday boardings stood at 2.5 million per day and increased by one per cent from the same week last year. Weekday boardings by mode continue to be highest on the bus network at 1.2 million, followed by subway at 1.1 million, and streetcar at 245,000. Compared to a year ago, subway and streetcar demand, respectively, increased by six and four per cent, mainly due to an increase in downtown office commutes, while bus demand declined by three per cent.
There is no analysis of the degree to which ridership growth is constrained by the quality and quantity of service. Those of us who remember back before the pandemic will recall that the TTC was in a period of constrained growth. All surplus capacity had been consumed by new riders, but budgets, fleet size and subway capacity limited the amount of service and its attractiveness for new and increased riding.
Rider complaints continue to rank timeliness of service, missed stops, and vehicle operation as the top three concerns, and these outrank safety by a wide margin. This is not to downplay safety issues, but the TTC has severe problems with the dependability of its service which are probably depressing ridership recovery.
An updated Ridership Growth Strategy is expected later in 2025, and the mix of complaints indicates where they should concentrate efforts to woo back riders.
Steve Munro 