How Unreliable Is My Service? (Updated January 24, 2015)

Fourth Quarter 2014 Update: Results for fourth quarter of 2014 have been consolidated into a new table below.


The headway reliability numbers for many routes continue to lie well below the TTC’s targets for bus and streetcar operations.

Routes which have improved by more than 10% since 3Q14 are:

51 Leslie, 60 Steeles West, 125 Drewry, 126 Christie, 172 Cherry Street, 198 UTSC Rocket, 301 Queen Night, 322 Coxwell Night, and 512 St. Clair

Routes which have declined by more than 10% since 3Q14 are:

35 Jane, 36 Finch West, 55 Warren Park, 66 Prince Edward, 87 Cosburn, 88 South Leaside, 97 Yonge, 109 Ranee, 111 East Mall, 122 Graydon Hall, 133 Neilson, 141 Downtown via Mt. Pleasant Express, 160 Bathurst North, 161 Rogers Road, 162 Lawrence-Donway, 195 Jane Rocket, 224 Victoria Park North, 502 Downtowner and 508 Lakeshore

A few items worth noting:

  • Service quality has declined considerably on both of the Jane routes despite a recent reorganization into local and express services, and adjusted running times to match actual experience.
  • Reliability of the Blue Night services continues to be poor at a time when (a) there is no “congestion” on most routes as an excuse for delays, and (b) reliability is of particular importance to riders.
  • The 501 Queen car at 52% (nothing to crow about) is more reliable than the Downtown Beach Express Bus at 45%.

Looking at the data over a two-year period, a very long list of routes has seen a decline of more than 10% in headway reliability. Only a few routes, mostly night services, have improved by more than 10% since 1Q13:

  • 10 Van Horne, 52 Lawrence West (which has been reorganized since 1Q13), 90 Vaughan, 102 Markham Road, 117 Allness, 171 Mount Dennis, 301 Queen Night, 303 Don Mills Night, 308 Finch East Night, 309 Finch West Night, 311 Islington Night, 322 Coxwell Night, 353 Steeles East Night and 385 Sheppard East Night

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