From time to time, people leave comments here about bad experiences with TTC service.  One recent observation dealt with irregular headways and unexpected short turns on night services.

When this sort of thing happens to you, be sure to note the time, date, location and especially the vehicle number(s).  Whether the TTC will actually do anything about your problems is hard to say, but it’s essential that when you do complain, you have specifics.

The TTC talks a good line about customer service, and they need to be held to account when they screw up.

To readers who are operators:  I am not looking to bash anyone, and our friends at CIS Control probably have a lot to do with problems.  However, where things happen, especially repeatedly, that show a disregard for the quality of transit service and the riders, those responsible need to know that wonderful service is not the product actually on offer.