Day: February 6, 2010

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A Response to “Save Our Subways”

For some time, I have stayed away from the “Save Our Subways” dialogue over on UrbanToronto in part because Transit City and related issues are presented as being “Steve Munro’s” plan (there’s even a poll that just went up on that subject), and because there are many comments in the SOS thread that are personal insults, not fair comment, well-informed or otherwise.

Such are the joys of an unmoderated forum.

Some have proposed a public debate, possibly televised, which I flatly reject.  First off, the issues are more complex than can be properly handled in that forum, and it certainly should not turn into a mayoral candidates’ debate on transit.  I do not know any candidate who could debate the details of either commentary.

Second, the lynch mob mentality of some writers on UrbanToronto is utterly inappropriate to “debate”, and this poisons many of the discussions on that site.

Recently I was asked by the authors of the Move Toronto proposal to respond, and this article is an attempt to start that dialogue in a forum where civility occasionally breaks through the diatribes.

To begin with, there are areas where SOS and I agree strongly, notably on the need for the Downtown Relief Line (at least the eastern side of it).  I’ve been advocating this for years at the very least as a high-end LRT line, more recently as a full subway as that technology fits its location in the network better and is well suited to the likely demand.

Where we part company is the premise that we have to give up big chunks of Transit City to pay for the DRL.  This sets up a false dialogue where TC lines are portrayed as overpriced and underperforming, denigrated at least in part to justify redirecting funding to the DRL.  That is an extremely short-sighted tactic and harms the cause of overall transit improvements.  It takes us back to the days of debating which kilometre of subway we will build this year.

I don’t intend to repeat my three long posts about Transit City here, but anyone who has read them knows that I do not slavishly support everything in that plan.  If anything, the lack of movement on some valid criticisms people have raised regarding TC sets up a confrontational dynamic.  Instead, the City/TTC could have been seen as responding to concerns.

Now, with the mayoralty campaign, attacking TC has become a surrogate for attacking the Miller program and the candidacy of Adam Giambrone.  These need to be disentangled if we are to have any sort of sensible debate.

My greatest concern is that whoever is the new mayor, the issues will be so clouded by electoral excess, by positions taken as debating points, as sound bites to attack an opponent, that we won’t be able to sort fact from fiction afterwards.  If, for example, George Smitherman winds up as Mayor, he will need a reasoned program, likely a mixture of some old, some new, not a “throw it all out and start over” policy.  People will have different ideas about what that new program might be, and that’s a valid debate.

Whether Steve Munro is an arch villain (SFX: maniacal laughter) plotting the end of civilized transportation is quite another matter.  To some, I have a vast reach through the political machinery of the GTA, while to others I am irrelevant.  I am not the issue.  Transit is.

These comments are organized roughly in the sequence of the Move Toronto paper (6mb download).  Although variations and alternatives have appeared in other locations, notably threads on the UrbanToronto website, I have not attempted to address these as they are (a) a moving target and (b) not necessarily the formal position of the Save Our Subways group.

I believe that Move Toronto contains many flaws arising from an underlying desire to justify a subway network just as critics of Transit City argue against its focus on LRT.  Among my major concerns are:

  • Subway lines are consistently underpriced.
  • LRT is dismissed as an inferior quality of service with statements more akin to streetcar lines than a true LRT implementation.
  • Having used every penny to build the subway network, Move Toronto proposes a network of BRT lines for the leftover routes. However, this “network” is in fact little more than the addition of traffic signal priority and queue jump lanes (“BRT Light”) on almost all of the BRT “network”.
  • Parts of the BRT network suggest that the authors lack familiarity with the affected neighbourhoods and travel patterns.
  • There is no financial analysis of the life-cycle cost of building and operating routes with subway technology even though demand is unlikely to reach subway levels within the lifetime of some of the infrastructure.

That’s the introductory section.  The full commentary is available as a pdf.

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Walking the Talk

Today, the TTC issued a Media Advisory containing a letter for all TTC staff from Chief General Manager Gary Webster.

Our Customers Deserve Better

February 6, 2010

I don’t know about you, but I am becoming increasingly tired of defending the reputation of the TTC; tired of explaining what is acceptable and what is not; and tired of stating the obvious: that much of the behaviour being reported is, indeed, unacceptable.

You have heard me say that I am proud of the TTC. I still am, but I am not proud of what we have been dealing with over the last several weeks.

Two weeks ago I said that the vast majority of TTC employees care about the organization and do a good job, but we can all do better. I asked everyone to respond well. Some of you did. Clearly, some of you did not.

We all have to accept responsibility for allowing the TTC to drift into a culture of unacceptable operating discipline. In other words, we have deemed it acceptable for some employees to not do all aspects of their jobs.

We have two choices. We can continue to react to issues, deal with individual employee problems, and hope that the rest of our employees get the message, behave themselves and not get caught doing something they should not be doing.

The other choice, and the one we are going to take, is a much broader approach. Expectations need to be clear, especially for frontline employees. And employees need to be held accountable for their poor performance.

We are in the customer service business, but some of the behaviour our customers have encountered recently would suggest otherwise. Our customers pay a fare and the City provides hundreds of millions of dollars every year to the TTC. This public transit agency belongs to the very people we serve.

As Chief General Manager, I am ultimately accountable to our customers. As employees, you – and you alone – are accountable for your actions. The culture of complacency and malaise that has seeped into our organization will end. I hold all of management responsible to make this happen. Reviews and plans are under way to address systemic issues regarding customer service, but real change starts with you.

Gary Webster

Chief General Manager

On the same day, Joe Clark, who writes about many issues including transit, but from a design, signage and accessability perspective, was on a Queen car where the operator clearly was wearing earphones.  When Joe challenged him, the situation escalated including calls for assistance to Transit Control, and officious behaviour from a TTC Supervisor.  Both TTC staffers persisted in claiming that photography on the TTC is illegal (it isn’t, and there is a specific section both in the bylaw and on the TTC website on this subject).

TTC staff may feel under siege from the hordes of camera-bearing riders, but I have absolutely no sympathy.  If they are doing their jobs properly, there will be nothing to photograph.

Joe Clark can be a pain in the butt, but his valid messages are too often ignored by the TTC.  (Even I have been the target of his less than decorous comments.  Some folks consider a mention on his site as almost a badge of honour.)  His frequent letters and deputations to the monthly meetings are almost always “received” (thanks, now bugger off), and hardly anyone at the meeting table pays any attention while he speaks.  That is precisely the sort of treatment that sends guerilla photographers out into the streets looking for the most embarrassing shot they can find.

Good manners start at the very top, even when the customers or deputants at TTC meetings have messages you don’t want to hear.