For those who have been following my analyses of problems with TTC streetcar operations, David Cavlovic has sent along an article from today’s Ottawa Citizen.
Toronto may have its problems, but Ottawa sounds even worse, including a lacklustre attitude by senior management. At least here, there is a glimmer of recognition that service could be better.
One comment from the article struck a chord with me:
The company has spent a lot of money on a GPS system, but it lacks the software to analyse where service problems actually lie.
TTC’s signpost-based CIS has been in place for over two decades, but analysis of its data waited until I undertook it and started publishing results here. CIS will be updated to use GPS information from vehicles where this is now available thanks to the stop announcement system, but we have yet to see whether the TTC will actually analyze its operations with all of the data at its disposal.