The Metrolinx Board met on February 12 with an extensive agenda, but as usual almost none of it was discussed in public. Of particular interest was an explanation of the derailment at Union Station that snarled GO Transit operations for much of the past week. Although a detailed review continues and a full report is promised, Metrolinx was unusually forthcoming with a description of the event.

The public portion of the meeting began with a “safety moment” that focused on problems with pedestrian, cyclist and auto intrusions into the Eglinton and Finch rights-of-way. This was discussed in a tone reminiscent of GO mainline rail corridors which the new LRT lines definitely are not. In the case of Finch, the right-of-way has less physical protection than on Eglinton, and no areas of open track or grass to signal that this is not part of the overall roadway.

The very nature of a surface route, regardless of technology, is that people and vehicles will cross the tracks. They have been doing it for over a century on the streetcar system, and it is odd that Metrolinx finds this an unusual behaviour. It is not clear, other than the presence of two separate P3s on these projects, why the Eglinton and Finch designs are so different. This also contributed to the switching problems on Finch because of inadequate heaters and drainage.

Reviewing the operation of Finch, Metrolinx CEO Michael Lindsay made no mention of equipment reliability, a major problem on that line compared to Eglinton. As revealed in TTC delay logs, at times there were not enough working cars to operate the scheduled service. Delays due to “mechanical problems” continue to appear in Line 6 service alerts. The logs in the City’s Open Data website do not yet include January 2026, but when they do, I will publish a review.

Speaking of Finch, Lindsay spoke of recent improvements. At Metrolinx’ urging, the P3 partner, Mosaic, took steps to improve infrastructure maintenance. The line is now into a stage of “perfection” of operations and maintenance protocols as opposed to building issues. The issue is the readiness of private sector partners to deal with climate effects, and more generally to bring their supposed expertise from other systems to Toronto. Only recently has Mosaic hired someone with expertise in cold weather operations.

Lindsay reported that all 55 switch heaters on Finch have been checked, and drainage at 40 sites is improving. Performance stats are better since the record snowstorm of January 25 with 95% availability, and TTC on time performance is 70-80% over past couple of weeks. This may sound impressive, but any stats are bound to look better as weather improved. As for OTP, TTC standards allow for erratic service as discussed here many times.

In all the celebration of Eglinton’s recent opening, Lindsay made no mention of accessibility issues with several elevators out of service including at key interchanges like Don Valley, Eglinton and Mount Dennis. Further problems include long walks to transfer between routes and less than adequate signage. Metrolinx is supposed to have design standards, but if these lines are any indication, they desperately need review. In many ways, this was the usual Metrolinx “good news” presentation which skated around problems, or presented them as past events no longer of concern.

On the subject of “lessons learned”, Lindsay claimed that private sector partners underestimated complexity, risk, and challenge of the projects, but gave no indication that Metrolinx or Infrastructure Ontario bore responsibility for assuming more expertise within the P3s than might actually have existed. There was a hint that things might have gone better. Lindsay noted that Metrolinx has changed processes, a reference to the shift to an “alliance” model where the P3 are treated as collaborators.

Lindsay hinted at problems with the Metrolinx regime and its confrontational nature saying that all parties need to remain focused on project completion, not commercial claims. They must do the right things for the good of a project even if this compromises legal or commercial strategies. Design review and acceptance must be much more efficient and less bureaucratic in all hands. When unexpected issues such as cavities in the original 1950s Eglinton Station box are encountered, a quick regulatory process to respond is needed.

Lindsay noted that there must be an early and insistent focus on systems integration — bricks and mortar are only one milestone. More important are testing, commissioning and interoperability. This should be no surprise to anyone with transit experience. Construction is a large and impressive part of a project, but without well integrated, reliable systems and vehicles, billions of dollars worth of tunnels are useless.

He remarked on another aspect of P3s that is rarely discussed: procurement must ensure that joint ventures have a collaborative relationship without their own contentious internal issues.

Better public communications on construction, cost estimates and timelines are needed.

These remarks, for those reading between the lines, are not a ringing endorsement of how Metrolinx operated on two major projects. They might have learned lessons from the experience, but the proof will show in how work now underway actually proceeds.