Travels in The Beach

The following is a combination of two comments sent in recently by Renee Knight, and I’m putting them in their own thread.

The 501 Queen Car in the Beach is doing a terribly pathetic job of serving this neighbourhood. Even in the midst of summer and with tourists flocking to the neighbourhood, there seems to be no consideration to the people that live here and need to get out of the beach for work, doctors, medical appointments…

In the last 5 years the state of service on the streetcar has become so abysmal that people buy houses in the Beach thinking they can take the Streetcar to their offices downtown, and to often end up either driving to work or selling their homes and moving downtown where they can walk to work.

Today alone, I waited 20 minutes for a streetcar that’s supposed to go every 6 minutes, and then got turfed off at Connaught, and then again at McCaul, just to go to Trinity and Strachan from Queen and Wineva, and this at 10:00 a.m. on a Thursday. We’re not talking rush hour, no traffic problems, it’s a great sunny day.

The problem is that the people who decide on the short turns the drivers make aren’t anywhere near the route, and could care less if the schedule is being met, as in picking up passengers along the route. The focus is on the downtown core. TTC doesn’t get it that we also need to get downtown from the beach and back home again. Three streetcars and an hour an a half for a 40 minute trip is really pathetic, and it does not have to be this way.

I don’t believe that traffic congestion is the problem. I believe the problem is a negligent management so out of touch with its ridership that they just don’t care. And as far as that goes, this creates staff that doesn’t care either, if they can’t meet schedules, and are constantly being yelled at; after a while you give up and stop listening. That’s what we are finding on our route. Drivers have given up, their supervisors are not listening to them or us. What are we to do? It’s only going to get worse if no-one is looking at solutions!

For many years, the streetcar was very enjoyable to take, not so anymore!

I have called in to customer service, written letters that go unanswered… What can we do in the Beach to improve the service? Petition?

Any suggestions, Steve?

[2nd part]

Yes, this used to be the TTC’s motto before, The Better Way. What happened to the better way? It’s not better anymore.

I’ve taken the transit in this city for over 20 years, and the surface routes are painfully deteriorting in service. Particularly the Queen Car (501 – Neville Park – serving the Beach) I have never been more disappointed at the level of service on this route. My 64 Main bus does not disappoint, but anytime I have to take the Queen car, I am concerned, as 9/10 times, I will not get a streetcar for at least 20 minutes, often 30 or more minutes.

We always give ourselves around 15 minutes leeway to get to our desinations, assuming we should not have to wait to long for a streetcar that is scheduled to come to the stop (Queen & Wineva) every 6 minutes, so it isn’t a matter of people leaving late and blaming transit. It’s a matter of transit short turning 1/2 of the streetcars that are scheduled to come into the Beach, and that’s before any problems start on the line.

It’s just not an acceptable level of service.

I long for the days when I could see a car that wasn’t headed to Neville in a 20-30 minute wait, and trusting I’d see a car come my way before the one that just went down to Neville.

It used to take 30 minutes to get to Yonge & Queen from Wineva, now it takes an hour, trip time is still the same, what’s changed is the wait time. Very rarely are the traffic issues so bad that the neglect of not serving the Beach at least reasonably close to the schedule is actually neccesary.

What happens now, is that car returning from Neville Park will have one or two cars within minutes behind it, leaving terrible gaps in service that no-one seems to care about. The “we’re sorry for your inconvencience” from a Customer Service staffer just does nothing to remove the problem! In fact it’s like a slap in the face for bothering to call in!

The schedule, as we say in the Beach is “Published Fiction”. It’s a joke, and should be an embarrasment to the TTC, and those who supervise the line. I do not blame the drivers, they simply follow directions of their superiors, no matter how daft.

Steve:  I really am getting tired of the TTC’s lame excuses that all their problems would go away if there were no traffic congestion.  First off, the congestion is not anywhere near as bad all of the time on all of the routes as the TTC claims.  Second, there are ongoing problems with mismanagement of the service as described in Renee’s comments above.

For decades, the TTC has forgotten that many of the people who actually use the routes downtown live on the outer part of the line.  Screw up the service there and you drive away ridership.

Metropass Triumphs!

An important statistic came out quietly at the TTC meeting this week:

This year, for the first time, more than half of all adult rides will be taken using the Metropass.  Tickets, tokens and cash share the remainder.

Metropass usage is up almost 25% over 2006 thanks to its new transferability and tax deductibility.  The pass now has broad appeal to regular transit users rather than only for the heavy users who make numerous personal trips in additional to regular work trips via TTC.

Advocates for a new unified “smart” farecard should take note:  the Metropass is hugely popular as an “all you can eat” way of purchasing transit services.  Any new fare structure that eliminates this option, or attempts to rebalance the pass pricing upward, will meet stiff opposition. 

Moreover, elaborate fare schemes requiring detailed tracking of passengers and some form of fare-by-distance calculation are doomed on at least two counts.  First, they will incur substantial additional cost to track rides and reconcile fares.  Second, if the resultant charges don’t lie in the realm of current pass pricing, they will destroy the very incentive to transit use the Metropass represents — no marginal cost for any trip and no need to plan trips to minimize transfer or stopover charges.

The one downside to Metropass growth is that the average fare per trip is falling.  This is not surprising, but the rate of shift to passes means that total revenue is at best level if not slightly down despite continued growth in demand.  This will lead eventually to an important debate about how we “sell” transit service.

The historic model of one fare for each trip is meaningless, now, for a majority of rides.  Transit will be a bulk service purchased the same way people pay for many utilities, paying for its availability, not for the amount consumed.  Service and budget planning will also be affected, and we should return to the era when decisions about service quantity were based on demand, not on running as little as possible to get by.

TTC Riding Growth Continues in Early 2007

The Chief General Manager’s Report for January and February, 2007, tells us that riding is up 2.8 percent over 2006, and 1.0 percent over budget.  Most of this growth came in February where riding was up 4.4 percent over last year.  Metropass sales in February were 24 percent above the 2006 level.

The TTC has not, at this point, revised its ridership projection for 2007 which remains at the 454-million mark.  However, the City clearly expects the TTC to do better than anticipated because the operating subsidy will be lower than the TTC’s initial request.  Part of this will come from a reduction in the planned increase in the number of Special Constables, and part will come from as-yet unspecified savings or growth in revenue.

The strong Metropass sales are a double-edged sword depending on whether they represent a net increase in revenue (passengers trading up to a pass) or a decrease (passes attracting riders who now will pay less than previously, especially when pass transferability is taken into account).

Service improvements are planned for the fall, and the TTC hopes that these will “alleviate” overcrowding problems.  I put that in quotation marks because, of course, we don’t yet know whether the new service will both absorb rising demand and permit implementation of the Ridership Growth Strategy improvements to loading standards.  Moreover, the TTC has no plans for further RGS-based improvements, and only limited provision for fleet growth going into 2008.

Meanwhile in the Beach

In case everyone thought that this had turned into a blog about the Spadina Subway and intercity rail travel, let’s come back to the real world of the Queen Car with the following note.

Hi Steve
This is not really a comment, but rather a follow-up to my earlier comments re: service in the Beach.  It’s not getting any better.

Let’s start with a math quiz . What’s the next number in this sequence?

18,33,1,14,2,10,11 ______(??? )

Give up? Well the answer is “who knows, could be any number”.  It’s the 501 from Neville.

These were the 501 headways departing Neville westbound on a normal, dry road, no traffic, no accidents type middle of the weekday when all a person wanted to do was spend $10 on a streetcar going to Queen & Lee etc to do local errands. Can you believe it? Is anyone in charge of supervising this major streetcar route???

Walked down to the loop from Fallingbrook at 12:30 and saw 42xx departing westbound. 12:48 (run#7) finally came 18 minutes later. Thought I would hang around and see what followed:

  • The next car, 4244 departed at 1:21-33 minute gap!!!!
  • Then in a brilliant move, car 4250 left one whole minute later at 1:22 (came empty, left empty).
  • 4210 left 14 min later at 1:36.
  • Then run 14, 4230 left 2 minutes later at 1:38 (again empty)
  • 4225 left at 1:48, and finally
  • 4225 left at 1:57.

This is a very common situation, not unusual at all. What happens with this mess down the line? Where do the supervisors supervise from?  Do they know what is going on here????

This is sad and funny at the same time. Is anyone in control of this route??

Thought you may find this interesting Steve.
Pete

Yes, it is interesting and far, far too common.  The service at Neville Loop is supposed to run every 5’30”.

I am still mired in detailed analysis of the King route (which I hope to finish over Easter weekend) and have not had the heart to look at Queen Street yet.  The bottom line, however, is that service is quite irregular even on days, like Christmas, when it should run like a clock.

How Many People Will Fit on a Bus?

Many discussions here lately have included comments about building networks of “bus rapid transit (BRT) as the truly low-cost solution to our transit woes.

Meanwhile, the TTC regularly trots out a chart showing the relative capacities of various modes.  This appears most recently in the Environmental Assessment materials for the eastern waterfront projects.  One of the many appearances can be found in the presentation materials for the West Donlands public meeting held last week.  (Warning:  this file is over 11 mb if you are on a slow link.)

The TTC claims that buses can handle demands of 6,000 per hour or more.  Let’s do the math. Continue reading

Improving Service on the King Car

This week’s TTC agenda includes a report called Improvements to the 504 King Streetcar Service.  You can read the details on the TTC’s site, but here are the high points and my comments on them.

Installation of a temporary reserved right-of-way on a four-to-five block section of King Street as a demonstration project in July and August 2008.

This proposal is modelled on the successful scheme down on Queen’s Quay, although I doubt we will be so lucky as to see bike lanes and geraniums up on King.  It is unclear which section of King would have the trial, although there is a suggestion in the report that it go west of John to pick up the restaurant district.  If so, a 4-to-5 block stretch won’t make it to Yonge Street.

While this will be interesting to see, it will benefit offpeak operations as much as the peak if most of the reserved lane is in the theatre/club district.  However, it’s much harder to justify a reserved lane for the offpeak headway on King  given other interests who will want all four traffic lanes.  The TTC is using peak period demands and headways to argue for reserved lanes, but there are problems in the offpeak as well.

A much more reasonable proposal would have been to ban parking (see below).

Rescind the existing “transit lane” on King from Dufferin to John, and from Jarvis to Parliament, because it isn’t enforced anyhow.  Expand the peak no-parking period from 7:00 to 10:00 am and from 3:00 to 7:00 pm.  Designate King from Dufferin to Parliament as a “transit priority zone” where fines for traffic and parking violations would be doubled.  Expand the use of red-light cameras to include King Street intersections.

I think that the hours of “no parking” need to be expanded.  If we count up the number of spaces on King in the theatre district versus the number of seats in various theatres, it is clear that parking on King itself does not contribute much to the overall capacity for people coming to these venues.  The same argument holds for the restaurant strip west of John.  If we are going to talk about taking space for transit, the easiest source of that space is the parking strip.

Staff to report back on the feasibility and cost of constructing taxi lay-bys on King from Bay to York.

Again, we can use streets to store traffic, or to move it.  If the taxis in the financial district are considered essential, then make room for them so that there are two working lanes each way.  Otherwise, start towing.

Elsewhere in the report, staff note that they have added cars to provide extra capacity above what the Service Standards would otherwise dictate.  Well yes, but that was at least four years ago and riding is still climbing.  This extra service, taking the line down to a 2-minute headway, only operates in the AM peak and is timed to hit the inbound peak through Parkdale and the Bathurst/Niagara neighbourhoods.  The PM peak service remains every 4 minutes.

Congestion on King is not a serious problem in the AM peak.  Indeed, although there is congestion through the core in the midday and afternoon, there is also congestion in Parkdale (any problem on the Gardiner or special event at the CNE), in the Theatre/Club district (evenings from roughly Wednesday through Saturday), and on Roncesvalles Avenue (some weekends).  None of the TTC’s proposals addresses this.

The report claims that a previous scheme for dedicated reserved lanes and closing of King to much traffic was opposed by business owners and some Councillors.  This is understandable considering that a permanent installation is an all-day affair and the level of off-peak service on King is not all that frequent.  As I said above, it also gets tied up in areas other than the core.

There is a fascinating table showing riding on the King car from Dufferin to Parliament, and the PM peak from 5:00 to 6:00 (3040 riders)  is nearly as high as the AM from 8:00 to 9:00 (3450) even though there is less service.  Note that on a 2-minute headway, there are only 30 cars per hour, and obviously we are getting good turnover of passengers and bidirectional traffic to get that many riders per car, especially in the PM.

The transit market share on King is at or above 60% from Strachan to Yonge hitting a peak around 70% at Spadina.  I wonder how much higher it would be if we could fit more people on the service?

The Myth of On-Time Performance

I received a comment from Karem Allen in Durham that belongs in its own thread: 

A friend asked me if I knew why there would be an empty bus following closely to a full bus and my anwer was — so the empty one would be able to jump ahead and pick up riders.

He told me at one time they could leapfrog and be able to help the other drive but are now strangled in policy.
He told me that if a Driver gets 2 early’s in a month he is suspended.  So instead of jumping ahead and taking the riders and let the full one continue the empty one will hang back so as to not be early and of course the stop is empty of people.

Is this still in force?

I did not think buses were on a schedule to be early anyways.

There are a few things going on here worth talking about.

First of all, there is nothing wrong with buses playing leap-frog to handle passengers when they are bunched.  This can even out the load and the buses actually make better time going down the street.  Sometimes, however, the following driver will let the poor sod in the first bus take all the load.  Not fair, but it happens.

Having said that, the TTC does have a fetish for on time performance that can have bizarre results from the customers’ point of view.  This is driven by a measure, reported monthly to the Commission, that was introduced by former CGM David Gunn:  what proportion of all trips operated within 3 minutes of their scheduled times.  This sounds laudable, but like many corporate targets, it skews the very process it is intended to measure. Continue reading

Gas Shortages and the TTC

I received the following comment from Karem Allen who runs the transit_nightmares page on Durham Transit at:

http://www.durhamregion.typepad.com/transit_nightmares

Here is something that never can be studied and is never accounted for:

GAS extreme situations.

My friend and fellow coalition member just called me with the following story.

  • More people were on the GO train then normal- line ups to buy tickets were long as these were brand new riders with no passes or long term tickets. They chose to use transit because perhaps they had not gas or wanted to conserve it. 
  • Upon arrival at Union station they were greeted with broken TTC token machines and out of service lights.

Question– were they down on purpose to force them to pay the cash fare?

Neither systems seem to be prepared to greet the number of people that actually are getting out of the cars.

We will be bringing this incident at the transit forum tonight. People were really mad that they could not buy tokens once they arrived at Union Station.

This is the time to woo the discretionary transit user not drive them away with broken stuff.

Solution could be – more ticket people on hand to cover the increased customer load at both GO and TTC.

Steve:  One thing I have learned in years of looking at large organizations like the TTC is that you should never look for a conspiracy when indifference, bad planning or bad luck can explain a problem.  The real question here is how long the token machines have been down and why.  Can any regular user of Union Station let us know?

I agree that GO and the TTC really need to make an extra effort at times like this, but both organizations have a mindset that they have no spare staff or budget to do anything.  This is dangerous because it can become a strongly entrenched excuse for never even trying.  If the TTC ever reached a point where it had enough funding, enough operators, enough vehicles and no traffic congestion, I am sure they would invent some new reason to explain why the service on Queen Street was still so undependable.