Service Cost and Quality

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“TTC Culture” : 1 Queen Car : 0 (Updated June 25)

Updated June 25:

Jonathan Goldsbie has an article about the Queen car forum on the Eye Weekly site.

Updated June 18:

First, apologies to Gary Welsh of City Transportation Services whose name I misspelled in the original post.  I’m used to the many permutations possible with “Stephen Munro” and don’t like to screw up other people’s names myself.

Today I deputed on the subject of the Queen report and forum, and the thrust of my remarks was:

  • I agree that some of the proposals for traffic-related improvements on Queen will be good for the route.  This and other operational changes have been under discussion for some time and were part of the reason I started my analyses of CIS data in 2007.
  • There are many items on the “to do” list including detailed evaluation of alternate route structures, monitoring and management of the existing service, and bringing reports on traffic changes to Community Council for discussion and approval.  They’re worthwhile and we mustn’t lose the momentum.
  • The monthly update on cancelled service and short turns is missing, and we have no idea of how effective any new practices might be since late April.
  • At the Queen Car Forum, the same May report was presented without updates, but the big problem was the issue of “TTC Culture” as an explanation for the slowness of change.  I made the point that this is hard to believe given enthusiastic celebration of TTC employees’ skills and dedication at the 40-year service presentations that opened the meeting, and the extensive review and recommendations for immediate change in the report on the Lytton Boulevard subway fatality.  Both of these show a culture that celebrates skill and dedication.  I made it clear that my remarks were aimed at corporate culture, not at any individual who happened to be the bearer of the message.
  • My own view is that problems on Queen are disproportionate to those on other routes and this is a function of the length and challenges posed by the 501, not just any “cultural” issues.
  • When the report with a recommended strategy for dealing with the 501 comes forward in October, I hope that it will have more substance and a positive outlook about what can be done.
  • Commissioner Bussin (who attended the Forum) replied that she felt the “culture” reference was only to short-term problems with introduction of change and asked how I took the impression I did.  I replied that the sense was not just mine, but that of others I had talked to and responses to the original post here.
  • TTC staff argued that they only intended the “cultural” reference as a short-term problem to be overcome, that years of line management style can’t be changed overnight.  They haven’t given up on the system.  Also, the problem with a lack of updated info appears to be a staff resource issue (for which read they’re too busy with other things), but the information will be incorporated in the monthly Chief General Manager’s Report.

I have managed to cheese off a number of folks at the TTC and City Hall, but feel it’s not my job to be a cheerleader.  I report what I hear and what I see.  Possibly my comments influence how others see the same events, but such is the problem of any media (the “it’s in the Sun so it must be true” syndrome).

Some of you have already written with your own reflections on Tuesday’s meeting, and if there are others reading this, I would be interested in your take on what was said.  This blog exists not just for my opinions, but as a forum for many others to let those interested in transit matters see a variety of positions whether I agree with them or not.

The original post follows below. Continue reading →

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Route Supervision on Queen?

I received a note from Pete Coulman in the Kingston Road thread, and moved it here as a separate item.

Quick comment on Queen service also.

Yes, a supervisor is in the loop at Neville (AM&PM only).  These are timings made at Queen & Lee the other day (May 29).  What do you make of these?

On one hand 13 cars in an hour seems good, on the other hand, the actual headways, especially with a supervisor there, seem all over the place.  As most readers will know, Lee is Stop 6 WB from Neville and on a bad day, one-way travel time from Lee to Neville is about 3 minutes tops.  Check this out.

Car    EB   WB

4244 607 618
4233 608 624
4203 616 627
4212 618 632
4251 620 639
4206 625 648
4208 634 650
4224 6xx 654
4240 651 701
4213 651 702
4238 657 707
4237 700 713
4214 700 718

WB headways are : 3, 5, 7, 9, 2, 4, 6, 1, 5, 6 and 5.

Traffic is not an issue at this hour, there were no accidents, clear morning, AND a supervisor at Neville.

I don’t know what to say …

Supervision?  What supervision?  What is particularly striking are the long round-trip times from Lee to the loop for some runs.  The erratic departure times may be as much an effect of padded running times as anything.  When running times are too long, operators know that (a) they can make up for a long layover and (b) leaving strictly on time means a dawdling trip across the city at a time when there is little traffic.

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Service Changes Effective Sunday, May 11, 2008 (Updated)

Many service changes will take effect this Sunday.  Broadly speaking, they fall into three categories:

  • Improvements to handle overcrowding
  • Season changes (mainly services to university and college campuses, and to parks)
  • Construction changes

I have listed only one of the construction changes.  Weekend service on 512 St. Clair will be reduced slightly because cars will now be stored at Hillcrest Yard and it is not necessary to have all cars in service all of the time.

A number of the “seasonal” changes involving longer hours of service will likely stay in place in September.  In November 2008, if the planned implementation of 30-minute minimum frequencies on all routes while the subway is operating goes ahead, these services would become permanent.  There is no point in removing them for a few months between the end of the summer and the implementation of the Ridership Growth Strategy policy for hours of service.

Service Changes for May 2008

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TTC Riding Counts — Are There More Passengers? (Updated)

The 2008 Service Plan report is out although only the cover document is posted online as I write this.  The detailed report is not yet up with the other Service Reports.

Updated April 20, 2008:  The report is now available online.

Once I get a chance to digest the updated route statistics, I will post them here.  However, it is worth noting that, as usual, several streetcar routes have riding counts that are years out of date.  We know that more recent data must exist because some service improvements are starting to work their way into the system, but it’s always troubling when the overall system reports don’t have current data.

Routes With Updated Riding Figures

  • 502/503 Downtowner & Kingston Road – 7,800 (up from 6,100 first reported in 2002)
  • 504/508 King & Lake Shore – 53,100 (up from 47,900 in 2005)
  • 501 Queen – 43,500 (up from 41,200 first reported in 2002)
  • 510/509 Spadina & Harbourfront – 48,000 (up from 43,400 first reported in 2003)

Routes With Unchanged Riding Figures

  • 511 Bathurst – 13,600 (unchanged since 2005)
  • 506 Carlton – 41,200 (unchanged since 2001)
  • 505 Dundas – 35,200 (unchanged since 2005)
  • 512 St. Clair – 31,000 (unchanged since 2002)

It’s good to see riding going up, but the infrequency of updated counts means that the so-called financial performance (a piece of creative accounting of the highest order) of major routes is misreported to their detriment. 

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Service Changes for March 30, 2008

Updated March 30, 2008: The attached spreadsheet has been updated to include information on the projected changes in vehicle loads and the list of outstanding changes that are awaiting sufficient resources to be implemented.

One of my readers, Brent, sent in a long note with a summary of service changes that will take place in one week. His introductory comments were:

I see the service summary is out early like usual this time (as opposed to the top secrecy back before the February improvements) and it shows most of the main service changes. (Searching the PDF for “Mar-08″ and “Apr-08″ highlights all the adjustments.) I have compiled them below (I have no life!!), except for cases where there is no noticeable change and it may relate to minor trip adjustments.

Note that the Bathurst streetcar has service reductions on Saturday what with the replacement of CLRVs with ALRVs…

The St. Clair service sounds interesting. With tracks to the carhouses cut off, they’ll just run the same 7 streetcars at 3-minute intervals all day until the late evening, when presumably they’ll just park them somewhere on the ROW and run buses instead (since of course we can’t run the buses on the ROW anyway…)

One service change that doesn’t show up as a change in the schedule is the decoupling of the Evans bus from the Prince Edward bus on weekends, which means that the Evans bus will end up with a 15-minute layover (plus 45 minutes round trip traveling) to maintain a 30-minute headway.

Special arrangements for St. Clair are required because track from Bathurst Station Loop north to St. Clair will be replaced, and a captive set of cars will remain on St. Clair for the duration. These will run a three-minute headway between the two subway stations until mid-evening when the full route will switch over to bus operation.

The TTC has not posted a service advisory for this project on their site yet, but I suspect that this arrangement will carry through until June given the speed of track construction jobs of this size. Even then, until the reconstruction from Vaughan to Dufferin is completed, streetcars will be limited to serving the east end of the line.

One notable problem that the TTC has not addressed is overcrowding in the AM peak period on 509 Harbourfront. With the construction diversions, this seems to have fallen off of the radar, but there was a deputation at the TTC last year from people complaining that cars were full eastbound before they reached Bathurst Street. The new service is actually slightly worse than what was there a year ago in the AM peak, although some off-peak headways have been shortened.

As we know both from riding experience on the 509 and the analysis of CIS data for this line I published earlier this year, the schedule for service on Harbourfront is often more creative writing than reliable fact. In an analysis of the 511 Bathurst route now in preparation will confirm, layovers at Exhibition Loop are quite generous and eastbound service on Fleet is quite erratic. The TTC really needs to start treating the new residential neighbourhoods on Queen’s Quay and Fleet to good, reliable service, not as a seasonal tag end of a route serving an amusement park.

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A Day on the TTC

Robert Wightman sent in the following comment about problems maintaining service on, mainly, the streetcar system on Tuesday, March 25.

I spent yesterday afternoon rush hour working at home and listening to the scanner for TTC surface operations and this is what I heard.

Russell could not send out all scheduled service because they did not have enough equipment available. A car on Carlton and one on Queen went disabled and had to be pushed to Russell. This took 4 cars out of service and screwed up the lines for awhile. The line inspectors must know that a Commissioner lives in the Beach because they turned two WB cars at Russell and sent them back to Neville.

A fight broke out on a WB Queen car in front of the City Hall so the WB service went along Richmond to York thus bypassing the delay and the subway.

A Spadina car went disabled in the Station and had to be pushed out. They decided to push it out to the street before locking out the brakes, bad move as it lost air on the curve and they had to crank the brakes off. They could not use the spare track as there was a car using it to “dry out”. It was waiting for the emergency truck as it had no fans and the windows were too steamed up to see out. This screwed up Spadina for a while.

Another car broke a bar under the front truck and had to be escorted back to Russell by the emergency truck. Again there was no vehicle available to replace it.

The emergency trucks were running all over the system making minor repairs to cars that were still in service but had no heat, one wiper missing, doors that wouldn’t open, lights that didn’t work.

The subway had a train with a pair of cars that went disabled so they drove it onto the tail track at Finch until they could fix it.

The system is broke and it isn’t getting fixed. The Inspectors managed to find enough cars that were to run in to replace the missing cars after the rush hour. How much of the service problems are caused by equipment failures each day? Yesterday was not good weather but this still seemd like a lot of problems for one rush hour.

Both equipment and operator shortages remain a big problem especially for the streetcar system. We need some honest answers from the TTC about just how many cars are really available for service and why so many are sitting in the shop. I don’t think the situation has been presented with as much urgency as it deserves, and we still face the impact of having the St. Clair line fully back in operation sometime this fall or winter. New cars won’t be here for years, assuming we somehow find a way to find them this fall when it’s time to place the order.

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Waiting for the 501 — An Operator’s View

[Updated March 17, 2008: I have received various comments with schemes for alternate ways to operate the 501/502/507 in various combinations. None of these will be posted here as this debate could go on forever. The next round in the discussion will come with the TTC’s own proposals expected in May.]

On March 6, Ed Drass wrote about the Queen car’s problems and the various options that might improve service, some day. The article is not yet up on the Metro News website, but the link here will take you to an index of Ed’s columns.

Recently, I received a long note from an operator about the problems of the new way the line is being managed. These are grouped in blocks by general subject with my own comments interspersed. Continue reading →

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Service Improvements, Someday

Peter Kuitenbrouwer in the National Post has a series of articles talking about crowding on the TTC.

One more person, and this subway’s gonna explode

If you ignore the smell, the bus is still the better way

A seat on the Queen streetcar? Don’t make me laugh

The February 17 service improvements are a start, but it’s no secret that there’s a long way to go. A few changes are in the wind as described in a TTC report from their February 27 meeting.

We learn that more service will come with the March 30 and May 11 schedule periods to address the backlog of overcrowding, at least on the bus routes.

In the fall, further improvements will change the peak hour loading standard for bus routes. Across the board, the standard will be improved by 10% so that the acceptable average loads, now in the mid-50s depending on vehicle type, will be reduced by 5 or 6. This won’t mean 10% more service on every route because some lines are running below the new standard already and won’t be eligible for more service. (These tend to be short routes where cuts today would have a severe impact raising the average load above the line or making the headway unacceptably wide.)

Also planned for the fall is a return to full hours of service on most routes so that if the subway is open, the routes are operating at least a 30-minute service. 2009 may bring a 20-minute maximum, but that’s a budget issue for next year.

Meanwhile, we see little discussion of streetcar or rapid transit service because both suffer from constraints in fleet size. That may be the situation, though I am skeptical, but what is missing is a projection of what we would need if we made the same changes in loading standards for the rail modes. Continue reading →

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Major Service Improvements Start February 17, 2008 (Update 2)

On Sunday, February 17, the TTC will introduce new schedules with improved services on many, many routes throughout the city. I have boiled a long TTC document describing them in detail down to a mere 8 pages for easy reference.

Please note that I have not proof read every single line, and for definitive information, you should go to the TTC’s site.

Update: For the detailed TTC service summary, go to the February service summary.

Update 2: My consolidated table of service changes has been corrected to include the list of routes that still await added service. This was placed temporarily in a reply to a comment, but has now been moved where it belongs.

These changes are long overdue, but many of them bring routes only just within loading standards. We must hope that this trend will continue into 2009 as the bus fleet builds up with new deliveries, as riding continues to grow, and as the city’s revenues are strong enough to support more transit improvements.

A few notes about reading my chart:

  • The column “vehicles added” gives the number of new vehicles on the route at the time shown. You will notice that the effect of “n” new buses varies with time of day because the relative changes are different.
  • The old and new headways are shown. In some cases these are for blended services, and if you are interested in one branch, please refer to the TTC’s details.
  • The load factors shown are for recent riding counts “old” and projected loads after the change. The values are for the peak hour within the period, and loads on individual vehicles will vary.
  • The loading standards are shown for peak and offpeak services. Due to the variations between capacities on different types of vehicles, the standards are not identical for all routes. The off-peak standard is based on a seated load.

The last page of my summary shows those service improvements which have still not been implemented due to budget constraints. In effect, we’ve got what we’re getting for now, and for the rest, come back later. This shows that the TTC is still constrained in its ability to handle growing riding by the money it is given from Council to subsidize operations.

I fervently hope that this list will drop to and stay at “Nil” over 2008, and that we won’t be back worrying about service shortfalls in two years’ time.

Some points are particularly worth noting.

Bloor 300 and Yonge 320 Night Buses

Service improvements on these routes will reduce overcrowding especially on the popular 320 where the recorded average load is 82 passengers per bus! The headway on Yonge south of York Mills will be more than halved from 7’30” to 3’30” on the weekday schedule (which operates Tuesday through Saturday mornings). Sunday morning service is also improved, although not as dramatically.

At this rate, we may need to put streetcars back on Yonge to handle the demand on the night service!

Finch East 39

Service on this busy route will improve during most operating periods. The AM Peak headway will drop from 90 seconds to 79, with half of this service running express, and half local. Finch Station has severe bus congestion problems, and it will be interesting to see how the TTC fares with even more service on the 39.

Midday, early evening and Saturday services will now include express operation on half of the trips. The arrangement of express stops will change considerably. Fourteen little-used stops between Brimley and Warden will be dropped from express service, and they will be replaced by twelve busy stops from Warden to Bayview

Longer term, obviously, something will have to be done to increase capacity without flooding the street with buses. Artics might be nice in the short term, but an easterly extension of the Finch LRT is really what this street needs. (I’m getting carried away with myself, and will stop these fantasies immediately!)

Other Miscellaneous Changes

54 Lawrence East is now officially an accessible route.

139 Finch East is renamed Finch — Don Mills to clarify where it goes.

53 Steeles East will include mixed express and local operation on weekday evenings.