Service Cost and Quality

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Services Changes Effective November 18, 2012 (Updated)

A few changes will be made to TTC service in November 2012.

Corrected Nov. 7, 2012 at 11:35 am: Route 504 King trippers which appeared to be a service increase are actually only a TTC correction to a previous error in their Service Summary.

502 Downtowner

Service will return to McCaul Loop operating on the same headways but with one fewer car during peak and weekday midday periods.

29 Dufferin

Service will return to Dufferin south of Queen when work by Toronto Water and TTC track replacement have finished.

504 King (Corrected)

Although this is not mentioned in the service change memo, the Service Summary shows three more CLRV trippers in the AM peak than on the October schedules.  This extends the period of 2′ headway eastbound to downtown by 12 minutes (a total of 19 trippers rather than 16 on a 4′ headway).

Correction Nov 7:  Scott Haskill at the TTC advises that these trippers existed in previous schedules, but were not included on the Service Summary.  Therefore, there is no net addition to service.

45 Kipling

The late evening 11 minute headway will be extended to midnight to relieve crowding, and a new northbound trip from Kipling Station will be provided at about 2:20 am.  These changes are on the weekday schedules only.

103 Mt. Pleasant North

All service now operating on a 15′ headway with 2 buses will be changed to run on a 20′ headway to “improve reliability”.  The change includes adding six minutes of driving time and four minutes of layover to each trip.

Affected periods are weekdays all day to mid-evening, Saturday and Sunday daytime.  Service at other times remains at 30′.

510 Spadina

Streetcar service returns between Spadina Station and King Street with a bus shuttle from King to Queen’s Quay.

Streetcar headways will be:

Period             Weekday  Saturday  Sunday
AM Peak              2'30"
Midday               1'53"
PM Peak              2'00"
Early Morning                  6'00"  15'00"
Morning                        2'30"   2'50"
Afternoon                      2'00"   2'10"
Early Evening        2'15"     2'30"   6'00"
Late Evening         6'00"     6'00"   6'00"

Bus shuttle headways will be 6’00” at all times except early Sunday morning when they will be 10’00”.

Streetcar service will return to Queen’s Quay & Spadina on December 23, 2012 using the same schedules as in May 2012.  Service to Union Station will not resume until late spring 2013.

165 Weston Road North

Weekend service to Canada’s Wonderland ends.

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TTC 2013 Capital Budget Part II: Bus Fleet Plans

This article looks at the fleet plans for the conventional bus fleet and for Wheel Trans over the 10-year period 2013-2022.

The lead time to procure new buses is considerably shorter than for rail vehicles (18-24 months vs several years), and this provides more flexibility in responding to changes in circumstances and/or policy regarding bus services.  What is striking in both of these plans is the slow rate of growth for the conventional bus fleet and the total absence of planned growth for Wheel Trans. Continue reading →

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Queen East Construction News (Updated September 21)

Updated Friday, September 21

The TTC has announced that the 501 Queen service will revert to its normal routing between Broadview and Coxwell effective Monday, September 24.  Service on Kingston Road will continue to be provided by buses for the remainder of the current schedule period.

Plans called for the 502 Downtowner to operate from Bingham Loop to Wolseley Loop at Bathurst Street, and the 503 Kingston Road will operate from Bingham to York & Wellington effective Tuesday, October 9 (the first weekday of the new schedule period).

For the next two weeks, we should see amazingly good service on the outer ends of the 501 Queen route because cars will have the extra running time for a diversion they are not taking.  This will be an interesting point of comparison once the normal running times return with the October 7 schedules.

Continue reading →

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How Network Structure Matters — The Birth of the Grid in Toronto

Robert Wightman left an interesting comment that begins by linking to Jarrett Walker’s piece on Portland’s 30th anniversary of their grid-based transit network.

Toronto’s grid is almost a half-century old.  With it we avoided having the 60’s growth turn into the rambling sort of suburban transit system found so often in the 905.  Here is Robert’s comment:

Jarrett Walker has an interesting article on his web site about the 30th anniversary of the grid in Portland. Next September is the 50th anniversary of the TTC’s implementation of the suburban grid system in the then OUTER REACHES OF Toronto. Before that date if you wanted to go from Lawrence and Warden TO DON MILLS  AND LAWRENCE you took a bus (Pharmacy IIRC) to Luttrell Loop, the Bloor car to Pape and the Don Mills Bus to Lawrence. After that date is was a straight 10 to 12 minute ride instead of a 90 minutes sightseeing tour of Scarborough, Toronto, Leaside and North York.

I will bet that are not many at the TTC who realize what a monumental effect that decision had on the growth of transit usage in Toronto, especially the suburbs. This anniversary should not be forgotten and the people who were responsible should be honoured, probably posthumously unfortunately. The foresight and courage of these people to take a major risk and change all the suburban bus routes to form a cross city grid is a major factor in the TTC’s current success.

I have PDF files of the early 1963 and late ’63 ride guides and the difference in coverage is amazing. What is also noticeable IIRC is that the Sheppard bus ran from Dufferin to Warden or Kennedy, the Finch bus from Dufferin to Leslie or Don Mills. Most of the outer 416 was still farmland.

Maybe Steve could start a new thread on this topic and anyone who has any relevant information could add to it. The TTC should also play up this anniversary as it was a major game changer in Toronto and the planning should be remembered.

The grid is, of course, absolute poison to those who believe a transit system’s job is to take them from their front door radially to the subway system.  Even with our grid, the network is still very subway-centric looking at service quality for anyone who wants to travel around the suburbs.

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Service Changes Effective October 7, 2012

On Sunday, October 7, the TTC will improve service on many routes.  This is a continuation of the upgrades across the system made possible by Council’s allowing the TTC to spend unexpectedly high fare revenue on more service.

2012.10.07 Service Changes

This round of improvements begs an intriguing question.  These are improvements not driven by some Miller era ideology about improving transit service in the hope that more people will ride, but by the fact that ridership growth has pushed demand on many routes beyond the reduced service standards enacted by the Ford/Stintz administration.

A fundamental issue about cities with robust transit demand is that eventually you have to run more service.  We may make nips and tucks around the edges, but those pesky passengers just keep showing up at stops.

Will Council recognize this fact in the 2013 budget and allow the transit subsidy to grow, or will they cave in to the Ford ideology that no increase is the only acceptable policy?

Looking at the projected changes in average loads for many routes, it won’t take much more riding to bring them above the threshold for another service improvement.  This is not a one-time effect, and the TTC needs to produce a plan showing how it will deal with the growing demand on all of its network.

With the October schedules, the services on Queen will be back on their normal route except for the 502 Downtowner which will be extended from McCaul to Bathurst until mid-November pending completion of water main and track construction on McCaul.  The Spadina streetcar returns between Bloor and King in November, and to Queen’s Quay just before Christmas.

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Service Changes Effective September 2, 2012 (Updated)

September 2012 will bring the restoration of “winter” service levels on routes across the system as well as many service improvements.  Most of these occur in the off-peak period thanks to constraints on the size of the fleet and of the operator workforce.

The bus fleet is constrained in the peak period by the many construction projects now underway.  These require either bus/streetcar substitutions, or additional vehicles on bus routes to deal with congestion.  Some of these will end as the fall progresses.

Updated August 26, 2012:

A fare policy experiment will begin on the 38 Highland Creek bus on September 1 and will run through until April 27, 2013.  Riders with GO fare media will be allowed to ride free between Rouge Hill GO Station and University of Toronto Scarborough Campus.

Summer Services

Seasonal services will end after Labour Day on the following routes:

  • 101 Downsview Park weekday service
  • 29 Dufferin to Princes Gates (the limited service that would remain will not operate to the CNE due to a construction diversion)
  • 30 Lambton service to High Park
  • 72B Pape service to Cherry Beach weekday daytimes and weekend evenings
  • 86 Scarborough to the Zoo (extended hours weekday evenings, weekend route extension)
  • 85 Sheppard East to the Zoo (extended hours weekends)

Rapid Transit Changes

The Yonge-University-Spadina subway will see improved midday service, and the transition between the AM peak and midday will be smoothed.

Running times on the Scarborough RT will be extended and headways will be widened.  This change is intended “to better reflect actual operation”.  How it will affect the SRT’s ability to actually operate all of its scheduled service (the target now is to operate at least 80% of planned trips) is a matter for conjecture.

Waterfront Changes

Service on 511 Bathurst will be cut from the summer levels, but will remain above the normal winter schedules to compensate for the construction on Queen’s Quay and on Spadina.

Service on the 509 Harbourfront bus will be cut slightly from summer levels.  However, all 509 buses will now operate to Exhibition and this will recover the time now wasted by many of them laying over in Spadina Loop.  Service west of Spadina will be greatly improved.

The 6 Bay bus will be restructured to provide somewhat improved service to the eastern waterfront and the new George Brown College campus.  In August, the Dundas branch of the route was extended south to Queen’s Quay.  Beginning in September, a new 6C Union to Queen’s Quay service will be added.

The combined service south of Front will see considerable improvement:

  • AM peak from 6’30” to 2’27”
  • Weekday midday from 12’00” to 6’40”
  • PM peak from 10’20” to 3’20”
  • Weekend afternoons from 15’00” to 7’30”

The 75 Sherbourne bus will also see improved service for the George Brown campus:

  • AM peak from 9’00” to 7’30”
  • Weekday midday from 12’00” to 9’00”
  • PM Peak from 10’00” to 8’30”
  • Saturday afternoon from 20’00” to 11’00”

Construction Route Changes

Dufferin street trackage will be rebuilt north from Dufferin Loop to Queen (skipping over the intersection at King) beginning in September.  The 29D Princes Gates service will divert to operate southbound via the “old” Dufferin routing of Peel and Gladstone to Queen, then east to Shaw, south to King, west to Mowat, south to Liberty, east to Fraser and north to King.  The northbound buses will follow the route via Shaw and Gladstone back to the regular route.

The temporary service arrangements for the routes operating on Queen Street will remain in effect with streetcars diverting between Broadview and Coxwell via Gerrard.

2012.09.02 Service Changes

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Zero Percent Is Not Acceptable

Recent press coverage of the opening salvos in Toronto’s 2013 budget process tell us that the Budget Chief, Mike Del Grande, is trying for another year in which he, the Mayor and the City Manager dictate a zero percent increase in city funding to all agencies.  This is not playing well with some members of Council according to The Star, and with some luck this will extend to boards of agencies like the TTC.

The dynamics of Council have changed since the 2012 budget launch a year ago when the Mayor and City Manager issued a zero-percent edict and drove through cuts to many city services while claiming a massive, if fictional, deficit threatened the city’s integrity.  Trying for a repeat performance may play well as part of the already-in-progress 2014 election campaign, but such an attempt runs counter to the will of many on Council.  This is a delicate time for management at the City and its agencies like the TTC, and the leadership for a different world view must come from Council and the agency Boards.

This will not be as easy as holding a press conference to announce a $30-billion plan for a fairytale network of rapid transit lines that would be paid for through as-yet unknown future taxes and contributions from other governments.  This is the real world where the City and its agencies must raise real money from existing revenue streams today, must make decisions that will affect real service levels today, must be prepared to fight for policies that will deliver results today, not decades in the future.

The Operating Budget in Brief

The Operating Budget covers the day-to-day cost of running and maintaining the transit system.  Major repairs, new vehicles and infrastructure come out of the Capital Budget (about which more later).  Generally speaking, expenses and funding cannot be moved between the two budgets.

2012 Budget (Revised)        Operating     Wheel-Trans
                               ($m)          ($m)
Farebox & Other Revenues      1,069.9           5.3
Expenses                      1,444.0         100.2
Subsidy                         374.1          94.9

2012 Projected

Farebox & Other Revenues      1,076.6           5.3
Expenses                      1,447.4         101.4
Subsidy Required                370.8          96.1
Subsidy Available               374.1          94.9
"Surplus"                         3.3        (  1.2)

Source: CEO's Report for April 2012 (Published June 2012)

The projected figures are always different from the budget for various reasons.  The most common is that expenses never work out exactly as expected due to actual conditions including unexpected changes in major cost centres such as fuel and vehicle repairs.  Some details are in the CEO’s report (see compendium of links at the end of the article).  Revenue is affected by ridership, but can also be hurt or helped by fluctuations in advertising and rent revenues.  While these are small numbers in the larger budget scheme, all of the political debates about transit funding revolve around such small amounts and discuss service cuts or adds in millions of dollars.  A bad year for ad revenue coupled with a Council unwilling to backstop the loss with subsidies translates to worse service for riders.

The 2012 budgets were amended twice.  In June 2012, Council approved increasing the regular expense budget by $2.1m to provide additional service beginning this fall with funding to come from increased revenues.  Earlier, when the Commission was still dominated by Ford-friendly appointees, an attempt by Council to fund $5m in added service was thwarted by the Commission who diverted the funding to Wheel-Trans.

Continue reading →

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TTC To Order Artic Buses from Nova Bus

NOW magazine’s Ben Spurr reports that the TTC will award a contract to Nova Bus for 153 articulated buses.  The award is already shown on the TTC’s website with a date of August 2, and this will be confirmed by the Commission at its meeting on September 27.

Plans to buy artics have been in the works for a while at TTC, but this is a particularly large order, roughly the equivalent of two years’ of past bus purchases.  NOW lists many routes where these might run (the topic has been discussed in past reports to the Commission), and there are no surprises.

The critical point in any rollout will be the degree to which service capacity is actually increased.  For decades, riders on Bathurst and Queen streetcars have put up with wider headways (which are compounded by delays and short-turns) from the use of articulated streetcars.  The TTC bases service levels on the alleged demand and capacity of the route.  Demand that gives up and walks, cycles or drives isn’t counted.  Vehicles that never show up because of short turns, or which appear in a parade and run little-used, are of no benefit to riders but count toward the scheduled capacity.  TTC service standards were changed thanks to the Ford administration’s penny-pinching to stuff more people on routes that provide frequent service, and there is no sign this decision will be reversed.

With luck, by the time the new buses arrive, a more enlightened transit funding policy will be in place at Council, but until then, riders on major routes shouldn’t count on any improvement.

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TTC Meeting Wrapup: June 29, 2012 (Updated)

Updated July 3, 2012 at 5:00 pm:  The TTC has clarified the issue of the number of locations for debit card facilities.  “60” refers to the number of locations to be done in 2012, with a further 23 in 2013.  The count refers to booths, not to stations, and the project will result in all regularly staffed booths accepting non-cash payments.  Thanks to Chris Upfold for this info.

Original post of July 1, 2012 follows:

The TTC met on June 29 to consider an agenda that didn’t have much of great importance.  The “elephant in the room” was the OneCity plan announced earlier in the week by the Chair and Vice-Chair, and supported by most of the other Commissioners, but this item was not on the agenda.  Concurrently with the meeting, Bob Chiarelli, Minister of Transportation and Infrastructure was announcing Cabinet approval of the four LRT lines approved by Council in March, and pouring cold water on One City.  It was rather strange sitting in a calm TTC meeting while Twitter went crazy with reaction to events up the road at Queen’s Park.

Continue reading →

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TTC Meeting Preview: May 30, 2012

The Toronto Transit Commission will meet on May 30, 2012.

CEO’s Report

The scoreboard which begins the CEO’s Report includes the Key Performance Indicators (KPIs) about which I have written elsewhere.  Subway performance continues to be monitored against schedule ±3 minutes 96% of the time.  It remains unclear how a systemic delay — where many trains are one or more headways out of place but service is otherwise well-spaced — affects this metric.  Surface routes aim to be within 3 minutes of the scheduled headway 65% of the time for buses and 70% of the time for streetcars.  Considering the headway on which all major routes operate, 3 minutes represents close to if not more than one headway, and much service will easily hit that target even though the rider sees disorganized bunching service with many short turns.  I will address this problem in separate articles looking in detail at specific routes’ behaviour.

Riding is up relative both to actual results in 2011 and to budget in 2012 (see following section on additional service to handle growth), and the offpeak increase is running ahead of peak as it has for some years.

The top source of complaints continues to be “Other” with “Surface Delays” and “Discourtesy” coming next in that order.  The TTC has initiated a rolling survey of customer satisfaction, but it has not yet accumulated enough data to produce a metric that shows a trend over time.  One big challenge of “customer service” is that some initiatives have an effect at limited points — clean and well-maintained washrooms may be appreciated by those who use them, but they don’t make any difference to overall service for most riders.  Pervasive changes — more frequent and regularly spaced buses, improved station cleaning and escalator/elevator maintenance — require changes in how the system thinks about its operation as a whole, not in discrete chunks that are easily targeted. Continue reading →