Finance

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Service Cuts Coming in 2011? (Updated)

Updated January 6, 2011 at 7:00 pm:

CITY-TV reports that according to TTC Chair Karen Stintz, the City’s budget allocation for operating subsidy to the TTC will remain at the same level in 2011 as in 2010.  This would be an increase over actual spending in 2010 because the TTC ran a “surplus”, at least on paper.

From the Chief General Manager’s Report up to the end of October 2010 we know that the projected subsidy requirement was running about $60-million below the originally budgetted level.  Of the expected $430m subsidy, only about $370m would actually be needed.  Some of this “surplus” arises from better than expected riding and fare revenue, and partly from some operating cost savings that may not be repeatable (an unexpected dip in fuel cost, for example).

If the TTC had been required to take a 5% cut relative to budget levels, this would have meant a $21.5m cutback in subsidy, but since they actually only used $370m, they would still be ahead of the game.  Getting the whole $430m is a bonus.  However, the total TTC budget is about $1.37-billion, and a 5% increase would not be unexpected given the combined effect of wage, service and materials increases.  That would eat up roughly $64-million.

Stintz confirmed that there will be some service cuts in 2011.  One important budget pressure is the “Customer Service” file which will trigger new spending in many areas.  This is a challenge for the TTC and a delicate balancing act — if service gets worse, it will be hard to deliver that service with a smile.

The bigger challenge for the TTC and for Council is the multi-year view of budgets.  There won’t be a big “surplus” (actually underspending relative to budget) in coming years, and real dollars will have to be found either on the revenue or expense side of the ledger.  Council is supposed to be moving to multi-year budgeting, but there is not yet anything definitive on this nor on the effect for medium range transit policies.

As I write this, a special TTC meeting to deal with budget matters is rumoured for next week, but it has not yet been publicly announced.  The City Budget Launch meeting on Monday, January 10 may provide more details.

The original article from December 23, 2010, follows below.

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A Grand Plan: 2011 Edition

Back in the early days of this blog, I wrote a long paper about the role of transit and what a truly regional plan would look like.  To avoid extensively quoting myself, I suggest that any newcomers to this site read that as a starting point as it contains not just a list of routes, but a philosophy of how one should look at transit.

Since 2006, we have seen Transit City, MoveOntario2020 and The Big Move.  The GTA appeared well on its way to real progress in transit although problems, notably the question of local service funding, remained.

Now we have a new Mayor in Toronto, and plans that came from years of work and debate lie in pieces on the floor.  Metrolinx and Queen’s Park seem content to “plan” by carving up funding that’s already committed and redrawing their map to suit the whims of a new regime at City Hall.

The fundamental problem in this exercise is the phrase “funding that’s already committed”.  When you draw a map with a half empty pen, you make compromises, and you run out of ink leaving huge areas bereft of service.

If redraw we must, then let us do so with a view to a transit network and to a view beyond the end of next year.  What does Toronto and the GTA need?  How much will that cost?  How do we pay for it?  If we start with the premise that we cannot afford anything, we should stop wasting our time on planners, engineers and the myth that transit can actually transform travel for the next generation.

The discussion below is Toronto centric because this is a Toronto blog, and that’s where most of the GTA’s transit riders are.  All the same, the philosophy of what transit should be affects everyone, especially in those areas where so much transit growth is needed just to catch up with the population.

Some of the info here will be familiar to those who read my commentaries regularly, but I wanted to pull it all together as a starting point.  My comments are not intended as the one, definitive “solution”, but to show the need for debate on a large scale, integrating considerations from many parts of various schemes.

[While I was writing this article, the Pembina Institute published its own critique of the Ford transit plan.  I do not intend to comment on that document here because it addresses only one part of a much larger collection of transit issues.]

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Where’s My Stop? (Updated)

Updated December 28 at 11:45 am: I have received a note from Brad Ross at the TTC advising that there is an unspecified issue being worked out between the TTC and the supplier of the stop announcement system.  Once this is settled, the backlog of changes will be implemented.

This post is intended as a container for reports about inaccurate stop announcements.  Given the legal hassles the TTC went through about their implementation, it’s odd that they don’t bother to adjust the info in the GPS-based units when stops are moved.

I have relocated two comments about this from another thread to this one just to keep the info separate, and in the hope that someone at the TTC will actually read and act on this.

The single largest problem I have seen in years of watching TTC’s attempts at customer service is the complete lack of co-ordination between departments, and the concurrent lack of credible or accurate public information.

For example, there are still signs at Bloor-Yonge Station telling you that the subway doesn’t run north of there late at night, although the project that triggered this operation ended some time ago.  The line remains closed north of Eglinton for tunnel work, but south of Eglinton, the line is operating.

Other diversion notices remain in place months after they are obsolete.  Even if they contain an end date, a reader may not notice this, especially if they are unfamiliar with the system.  Construction notices acquire a layer of stickers telling us when projects will finish, some day, eventually.  At least they are now real printed notices, not hand-written (mostly).  And, yes, the elevator at the east end of Yonge Station is finally back in service.

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TTC Meeting Wrapup for December 15, 2010

[My apologies for the lateness of this post.  The last few days have seen a number of distractions and conflicts with blogging in my life, and I am just getting back to it “full time” now.]

The Commission meeting began with two unusual events.  One was a “motion without notice” by newly-minted Commissioner Palacio proposing that the Commission ask Queen’s Park to give the TTC “essential service” status.  (This was a procedural device requiring a 2/3 majority to permit for an “urgent” situation, although with the current Commission makeup, that sort of majority is easy to attain.)  After a brief debate and with only Commissioner Augimeri (the token non-Ford supporter on the Commission) opposed, the motion passed.  The “urgency” was caused by this item’s being up for debate on Council’s agenda for the following day based on a similar motion at Executive Committee earlier in the week.  I have commented on this issue separately.

The other event was an inaugural address by the new Chair, Karen Stintz.  (See Chair Stintz’ blog and scroll down to “My Priorities as TTC Chair”.)  There are four main aims, none of which is worked out in much detail.

  • Sharpen the client focus.  A troubling note here is that “clients” is read to include “funders”, and getting value for money is considered a matter of customer satisfaction.  I agree, although probably not as Chair Stintz would like, from the point of view that money well managed and spent can give us more and better service.  This runs headlong into the next point …
  • Realign transit expansion plans.  Chair Stintz takes the Ford party line that voters want underground transit, although she also wants to stay in line with the regional view of Metrolinx and the funding of state of good repair projects.  Voters may want underground transit, but whether we can afford it or need it in the larger context is quite another matter.
  • Invest every dollar wisely.  If I comment on this, I will start to repeat myself.
  • Embrace new ways of doing business.  This point is rather vague and the only concrete proposal is a change in the Commission’s composition.  The real problem, as we have discussed at length on this site before, is the question of who would be “qualified” and “appropriate” to sit on the TTC board, what their agendas might be, and which masters they really served.

I wish Chair Stintz well in a very difficult role in difficult times.  The TTC and the transit system is a large, complex organization, and its effect on the City of Toronto is greater and more long-lasting than most other agencies Councillors direct.  Collisions between being “pro transit” and being part of “Team Ford” are likely to come as soon as the 2011 budget process, and certainly as Council begins to look at planning for 2012 and beyond.

Union Station Second Platform & Concourse Improvements

This report, authorizing a contract for the construction work on this project, was approved, but not until after considerable questioning by Commissioner Minnan-Wong who is greatly perturbed by the increasing cost of the project.  How did it get from $90-million to $137m (not including work funded from various TTC facility improvement lines in the Capital Budget), and who was paying for the added cost?

The project is funded primarily by Waterfront Toronto which, in turn, has a nest egg contributed by the City, Queen’s Park and Ottawa in equal measure.  WFT agreed to fund the increased cost, and the money was redirected from the cancelled Front Street Extension project.  The cost increase comes mainly from changes in the design to accommodate the City’s own Union Station project as well as the complexity of rebuilding a major subway station while it remains in operation.

The project gets underway in January 2011.

Ashbridge’s Bay Maintenance Facility

This topic was the subject of several deputations by members of the Community and by area Councillors, as well as some debate among the Commissioners.  The primary issues raised were:

  • Why was the cost of site preparation not included in the original project budget?
  • Are there other properties owned by the TTC or by City agencies that could be used either in place of the proposed Ashbridge’s Bay site, or that could allow the TTC to shuffle existing uses among sites to free up space for the new streetcar yard elsewhere?
  • Is the land that would be used for the new facility needed for future expansion of the sewage treatment plant next door?

A few points are worth noting.

  • Any change in site would require a new Transit Project Assessment that would take the better part of a year to complete.
  • A site in New Toronto owned by the City’s agency Build Toronto was previously rejected by the TTC as being too small, although at 24 acres it exceeds the property requirements for a new facility.  The real issue here may be that Build Toronto hopes to reap $50-million from the site, considerably more than they would be paid, if anything, by the TTC.
  • The Lever site south of Eastern Avenue near Broadview was previously rejected for being partly unavailable, but that condition no longer applies.
  • The need for expanding the sewage treatment plant had been ruled out during the study for the Ashbridge’s Bay site, but in any event would require taking of the existing open space and berm which some local residents are defending against the TTC project.
  • The scope of work planned for existing carhouses keeps changing.  For example, a proposed expansion of Russell Carhouse to be used as a temporary facility for work on the prototype streetcars, and later as a major collision repair shops, has been dropped.  This work will now be done at Hillcrest in the bays used for maintaining the articulated streetcars (ALRVs).

TTC management will report back on these issues early in 2011.

Again, the question of project budgeting came up.  There is a still unsettled battle between TTC and City finance staff about whether the TTC can spend money on a project whose scope and cost have changed without first obtaining Council approval.  Because the TTC board delayed action on awarding this contract, the issue has not yet come to a head, but may do as part of the 2011 budget process.  A revised project scope for this facility will be included in the overall Capital Budget and this may, or may not, attract attention.  As I understand current Council policy, only if the revised scope is approved by Council through an updated budget would the TTC actually have the authority to proceed.

New Overhead Facility Lease

As I mentioned in the preview of this meeting’s agenda, management recommended that the Commission relocate its overhead maintenance crew to new quarters to be leased for five years.  This will allow for expansion of the crew to undertake major reconstruction of the streetcar overhead infrastructure.

This report was approved without comment.

Post Secondary Student Metropasses

A large crowd of students demonstrated on Nathan Phillips Square before the TTC meeting, and they moved into the Committee Room to support speakers on this issue.

The Commission decided that students in Private Career Colleges who have full time programs (defined as 20 or more hours/week) would be eligible for student metropass pricing.  This will come into effect probably for February 2011.  Other groups, notably students at Community Colleges, will be the subject of a separate report early in the new year.

Most interesting about this issue was the fact that the Commission made no attempt to dismiss the request on the grounds of budget constraints or equity with other riders.  This particular room full of students got an uncharacteristically warm reception from an agency whose usual response to requests for subsidies is “go elsewhere”.  The Commission (partly in their other role as Councillors) is spending the “surplus” in the TTC budget even though this may not last into 2011.  The presence of a well-known former politician as the legal counsel government relations consultant for the Ontario Association of Career Colleges may have had something to do with the success of this student appeal.

Transit Service Variety Village

After an impassioned deputation by Councillor Crawford, one of the new faces at City Council, and a staff presentation outlining the problems involved and the options available to serve Variety Village, the Commission decided to go forward with a staff proposal to increase the hours of service on the Variety Village Community Link bus so that instead of ending at 7:00 pm, the service will run until 10:00 pm.  Moreover, the frequency will be improved from hourly to half-hourly.  Both changes take effect in January 2011.

Unknown to most would-be riders, this service is available to any transit rider, not just to Wheel Trans users.  The combination of longer hours and better service are expected to improve riding on this route.  A report on the success of the improved service and on alternative ways to serve Variety Village will come forward no later than June 2011 with the intention that any changes would be implemented in September.

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How Essential is the TTC?

In the past week, the TTC board and City Council have voted to ask the Ontario government to make the TTC an “essential service”.  During the debate, this action was opposed by both the TTC’s management and union on the grounds that this will only complicate labour negotiations.  Issues will go to arbitration that might otherwise be bargained between the parties, and costs will increase through the typically higher wage settlements granted to workers who do not have the right to strike.

Those who favoured essential service status argued that this is, de facto, the way things work anyhow.  When a transit strike occurs, it takes a few days, but the machinery of back-to-work legislation doesn’t take long to restore service.  Why, then, endure the upheaval of a short work stoppage if legislated arbitration will be the result?

This is an attractive argument, except when one looks at the context.  Toronto Council and the Mayor’s office has changed from the most pro-labour group any union could expect to see to an administration that makes little secret of its will to reduce the influence and effect of organized labour in Toronto.  Got a problem with garbage workers?  Privatize the service.  Got a problem with transit workers?  Make them “essential”.

Such actions may satisfy the urge to show the unions who is boss at City Hall, but they may not be the best policy for the city.

There is no question that the civic workers’ strike of 2009 was a turning point in Toronto politics.  Not only was it a lengthy strike, but one which saw contentious relations between union members and the very people — the voters — those members needed to gain political support for their position.  They failed miserably.  Much was written about who “won” the strike, and the union managed to convince everyone that they came out on top even though they conceded on the key issue of future sick benefit payouts.  The problem, at the end, was that voters endured a strike that seemed to have solved little (although the outgoing administration and city finance officials will tell you differently), and the voters were fed up.

Stir into this the wide perception that TTC workers are at odds with the people they serve.  The “sleeping collector” front page [RIP] was not the Toronto Sun’s finest moment, but the photo and the anti-union sentiment it provoked cut right across the city.  Relations between TTC staff and riders took on an “us vs them” feel that has reduced somewhat, but they remain less than ideal.  Some operators, a few, really are jerks.  Stories of buses held hostage while an operator claims harassment by a passenger still crop up.

Service on the street isn’t what it might be.  We can always use more buses and streetcars, but there are enough cases of operators fouling up service that this minority can easily be blamed for many service problems.

All that said, making the TTC an “essential service” won’t improve manners among the rotten apples, and won’t make the Queen car or the Dufferin bus run on time.  That takes an organizational will to provide service that’s as good as possible rather than always blaming problems on someone or something else.

The TTC and its new Chair, Councillor Karen Stintz, hopes to make Customer Service a top priority in the coming term.  The TTC must regard its customers as vital, its raison-d’être, not as pesky travellers who need to be taught how to behave properly on transit vehicles.  This is a question of attitude, not of labour negotiations.  Indeed, the organizational culture isn’t only on one side of the bargaining table.

Finally, the problem will land back in Council’s lap with the inevitable call for better transit funding, if only to keep up with inflation, system growth and the inevitable wage increases arbitration will bring.  How “essential” will transit be then?

The opportunity for a vindictive attack on transit workers and labour relations was probably the most “essential” part of this whole affair.  The new regime had a chance for chest-beating and a quick win that will probably do little, on balance, to improve transit.

In coming months, we will hear budget debates at the TTC and at Council.  Those who worship the holy grail of tax cuts will give long speeches about efficiency and belt-tightening, about how riders will have to make do with less service and higher fares, about how “the taxpayers” (as if they are not also transit users themselves) cannot be expected to bear a greater burden.

If transit really is essential to the economic health of Toronto, then Council must be prepared to spend and spend generously on this service as an investment in the city’s future.  We will see just how “essential” transit is to our new Council when the bills come due.

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TTC Meeting Preview — December 2010 (Updated)

Updated Dec. 11, 2010 at 2:20 pm: The section on the site remediation report for the proposed Ashbridges Bay carhouse has been updated to reflect a June 2010 report on a possible alternative site near Broadview and Eastern.

Original article from Dec. 10, 2010:

The new Toronto Transit Commission dominated by political supporters of Mayor Ford will hold its first substantive meeting on December 15, 2010.  Among items of interest on the agenda are:

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LRT vs Subway — A TTC View

Before Mayor Ford took office, the TTC briefed his transition team on the comparison between LRT and Subway options for the Sheppard and SRT projects, as well as on the status of Transit City.

This article presents a condensed version of the information.

TTC Briefing Summary

The Briefing Summary contains three tables consolidating information scattered through many pages of the briefing documents.

The first page shows the committed and spent funding for the four projects:  Sheppard East, Eglinton, Crosstown and Scarborough.  An important note here is that the lion’s share of the money is in the period from 2015 to 2020.  Queen’s Park expects to raise this via whatever “Investment Strategy” Metrolinx comes up with, but the funding machinery is not yet in place.  Only the $3.1-billion for 2010 to 2015 is “money in the bank” for Toronto.

This is the first of several potential drags on any plan to revise or accelerate transit construction.  Queen’s Park has not planned to spend most of the money until after not just one, but two coming Provincial elections.  Moreover, they have not yet engaged voters and taxpayers with a debate over the exact source of funds be they tolls, taxes or the Tooth Fairy.

To the end of September 2010, just over $129-million has been spent, although there are commitments for considerably more.  At this point, we have no idea of the “break fees” involved in closing down these contracts.

The second table consolidates the status information on the four projects.  An important point here is that the extended construction period is determined by Provincial spending priorities and the desire to shift as much as possible into the “Investment Strategy”.  The original plans for both the Finch and Scarborough lines would have seen them completed years earlier.  The constraint is financial and political, not technical.

The third table shows the cost estimates for two variants on the Scarborough line as a subway (one ending at Scarborough Town Centre, the other at Sheppard), and for a Sheppard East line running to STC.  Schematic maps for each line are linked below.

TTC Scarborough Subway

TTC Sheppard Subway

It’s worth remembering how little of Sheppard Avenue in Scarborough would actually be served by the extended Sheppard Subway.

A critical point for the SRT is that in the subway scenario, it would have to remain in operation until 2022.  The TTC was concerned about making it last to the Pan Am Games in 2015, and a 2022 date is not credible given past TTC comments on the declining reliability of that line.

The presentation materials end on a summary page that concludes that the segment from Kennedy Station to STC is the “best candidate for a subway”.  This reiterates the TTC’s long-standing anti-LRT position for the Scarborough RT by comparing only the portion of the line from STC south.  The whole purpose of an LRT conversion was to reduce the cost of reaching Malvern, but with a subway plan that will never happen.

TTC staff is expected to produce some sort of subway plan in about six weeks, probably in time for the January 2011 Commission meeting.  We will see how much is a fair presentation of options, and how much is creative writing.

The big issue for me is that if we are going to have a subway-oriented plan, then it should be a plan that serves the emerging needs of the whole city.  Just building as much as you can with the money now earmarked for Transit City will give the impression of movement, but most of this will be to the benefit of the construction industry, not transit riders.  We need to know where demands are growing to the point where some form of rapid transit is needed, what form that would take, and how much it will cost.  Otherwise, voters will have a big surprise when they see how little they get for a substantial outlay.

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Follow That Car! (Updated)

Updated November 30, 2010 at 4:00 pm:

  • NextBus links added
  • Information about the Open Data interface added

Original post below:

With the advent of an Open Data interface to vehicle tracking information, there are now two websites providing real-time information about TTC streetcar routes (and a few bus routes) in addition to the official, but not well publicised, NextBus site.

This post is intended as a repository for information on these applications.  If anyone develops a new one, please let me know, and I will update info here.

George Bell’s Site

George’s site began using historic tracking data for individual routes that was supplied to me by the TTC for my route analyses.  Originally, the site allowed you to play back an individual day’s operation on a route to watch how it actually behaved.  This function remains in place along with real time views of the data posted through the Open Data interface.

Currently, this includes all streetcar routes as well as the Bathurst and Dufferin buses.  By default, all routes are shown, but you can select an individual route.  There is no filtering in either the historic or real time views, and the odd vehicle can be found in the middle of Lake Ontario or the wilds of Caledon when its GPS gets confused.  As I write thi, bus 1401 appears to be moored just south of the international border in what would otherwise be Scarborough if that mighty burg had territorial ambitions.

There are many available controls and I leave it to readers to play with the site.  Note that it tends to be rather CPU and bandwidth heavy for those who might be contemplating access from a mobile device.

And, yes, the URL is really “borkbork.com” for fans of the Swedish Chef.

James Agnew’s “Where is my Streetcar“

This site, developed with contributions from Mike Humphrey and Dennis Yip, consolidates mapping and arrival projection information from NextBus in one package.  You can pick specific stops as points of interest to see what service will arrive, but the site will remember your favourites and offer them as easy clicks to save on navigation.

The map displaying the route will adjust to display that part of the city where the route lies.  Agnew and Co. may only be “programmers, not artists”, but conveniences like this are what make a good app.

Visit their “About” page for background info.

NextBus

The official repository for TTC vehicle locations and predictions is NextBus.  This system, whose software shop is based in west downtown Toronto, provides the arrival predictions available by SMS message (using stop identifiers texted to a standard TTC number) and by web.

The TTC does not advertise the availability of vehicle predictions via web, and this is a really big shame because it is a very useful service that is not a big consumer of mobile bandwidth.

To access this function, you must visit nextbus.com and navigate through the list of locations down to the TTC.  If your browser supports cookies, NextBus will remember where you have been and will go directly to your recent query on your next visit.  Otherwise, bookmark the displays you will use commonly, and use any of them as a jumping off point for your next visit.

For example, I often transfer from the 501 to the 504 eastbound at Queen and Broadview.  Once I drilled down to the display for this service, I bookmarked it and can now quickly obtain next vehicle info.  The display refreshes, a nice touch for those cold winter nights when the King car is somewhere out of sight beyond the Don Bridge.

You can get from whatever display you are on to another direction, route and stop with a few clicks.

This site can also be used creatively to get a feel for the degree of bunching or location of gaps by jumping around a route and seeing what predictions look like at various locations.

Full route displays are available, but links to them are not provided.  Here is a link to the King car’s map.  A menu allows you to select multiple routes for display, handy for situations where service is provided by more than one route on the same street.

These two services — predictions and the maps — are not advertised by nor linked to by the TTC, but are easily the best part of the NextBus site.

While you’re there, you can watch the transit service in San Francisco, among other places.

Updated Nov 30, 2010:

A simplified interface to NextBus is available at their Webkit page.  There is also a barebones mobile interface.  The webkit page is better.

Toronto’s Open Data Initiative

The TTC’s Next Vehicle Arrival System data are available online from NextBus.  The data feeds include:

  • A list of supported transit agencies
  • A list of routes within an agency
  • A list of stops within a route
  • Predictions for service at one or more stops
  • A list of changes in vehicle locations

These interfaces are intended for application developers.

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Three Views of Customer Service

Customer Service was a big issue in Toronto’s transit discussions over the past year.  Transit touches a wide group of users, and even those who drive listen to horror stories about bad transit trips if only to reinforce their own choice.  “Choice” is an important word for transit, and as with any business, customers are hard-won and easily lost.  The “product” isn’t just “getting there”, but doing so dependably in reasonable comfort.  Everyone knows that real products often fail to live up to the glossy brochure, and the beautiful merchandise in the shop window or online may not match personal experience.

Three different reactions were published in past months, and the contrast between them says a lot about their origins.

  • TTC’s Customer Service Advisory Panel produced a long, if not particularly well-edited report full of recommendations, but ending with an injunction to riders that they should mind their P’s & Q’s if they expect good service.
  • GO Transit announced its Passenger Charter, a much simpler set of goals developed in cooperation with GO’s Customer Service Advisory Committee and employees.  This charter is supported by a number of web pages where riders can track GO’s delivery of what it has promised.
  • The RCCAO (Residential and Civil Construction Alliance of Ontario) funded a report by Dr. Richard Soberman which recommends, among other things, a strong customer service focus in the provision of transit.

Continue reading →

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Service Changes for November/December 2010 & January 2011

There are few changes in service planned for the remainder of 2010, but many improvements for January 2011.

Continuing riding increases on the TTC network will pose an early problem for the new Commission in that these service improvements are driven by loading standards.  If the Commission wishes to save money by reducing (worsening) the standard, then it will have to answer to riders for the effect this will have.  Service is the only thing that the TTC has to sell, and cutbacks, as we have seen before, are counterproductive.

Service on the 28A Davisville to Brick Works which operates only on Saturdays was planned to be dropped in October, but will continue operation through the winter to serve ongoing weekend activities at the Don Valley Brick Works.

Effective Sunday, November 21:

501 Queen: Weekend bus replacement from Dundas West Station to Long Branch will end, and streetcar service will resume 7 days/week west of Roncesvalles.

504 King Shuttle: The weekend shuttle service on Roncesvalles will revert to the weekday routing as through operation with the 501 shuttle will not be required.

49 Bloor West: Early morning service on Saturday will change from every 20 to every 24 minutes to improve reliability.  The average load will rise from 27 to 32 which remains below the service standard of 38.

145 Humber Bay Express: The Park Lawn short turn service will be extended to Mimico Avenue and Royal York to reach customers on Lake Shore west of Park Lawn.  There are no additional trips, but schedules will be adjusted to reflect the extra mileage and actual operating conditions on the route.

39 Finch East and 199 Finch Rocket: Early evening running times on weekdays will be increased to reflect actual operating conditions.

Standby buses scheduled at various divisions will be revised to reflect the additional need for service on weekends before Christmas.  Offsetting reductions will occur on weekday peak standbys.

165 Weston Road North: Seasonal service to Canada’s Wonderland ends.

Effective December 19, 2010:

504 King: Service will return to Roncesvalles Avenue.  The schedules to be operated are identical to those in effect in May 2009, and these will stay in effect until the January 2, 2011 schedule period when weekend service improvements that were made in September 2009 will also be included.

2010.12.19 King Service Comparison

Effective January 2, 2011:

Riding increases on many routes trigger additional service as shown in the table linked below.

2011.01.02 Service Changes

The Steeles East route will be extended into Morningside Heights.

2011.01.02 Steeles East Map