Subways

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TTC’s Five Year Plan Reviewed

TTC CEO Andy Byford was hired by former chief Gary Webster to modernize management practices and provide focus to an organization that had lost its way.  Thanks to Webster’s ousting at the hands of the subway-loving, LRT-hating Mayor Ford, Byford unexpectedly found himself top dog.  After a year in Toronto, Byford released his five year corporate plan on May 29, 2013.

Those of use who follow the TTC closely have heard a lot about this plan as a centrepiece for the future of our transit system.  Byford’s talks at meetings around the city, most recently a Town Hall presented by Councillor Josh Matlow on the eve of the plan’s release, raised expectations for a major document, a fundamental shift in how the TTC would operate.  If this were a summer movie release, Byford’s appearances would be the equivalent of ever more tantalizing trailers and “sneak peeks” at what would come.

The plan’s release was something of an anti-climax — a press release via web and email, no additional information, no political feedback to indicate support.  The TTC board discussed the plan in its private session at their May 24 meeting, but made no public comment.  Internally, the plan was launched at staff meetings that will continue over coming weeks to reach throughout the 12,000-strong company.

Media attention is, to be generous, muted with the story completely submerged under the Ford follies at City Hall and the Metrolinx Investment Strategy.

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A Few Delicate Questions About The Scarborough Subway (Updated)

Updated May 7, 2013 at 9:30 am:  The TTC has confirmed that the January 2013 cost estimate for the Scarborough LRT includes a $500m provision for a carhouse and yard.  As previously discussed in this article, the yard is not required for the LRT option because the Scarborough and Sheppard East lines will share space at Conlins Road Carhouse.

The City Manager’s Report on “Revenue Tools” to fund transit expansion may, or may not, find its way onto Toronto Council’s agenda on May 7/8 depending on the success of political manoeuvres to bring the item onto the agenda.  Executive Committee chose to defer the item to its May 28, 2013, meeting at which point the issue will be moot as Metrolinx will already have issued its recommendations to Queen’s Park.

In the run-up to a forced Council debate, it is not enough for some, including TTC Chair Karen Stintz, to simply appeal to a sense of democracy – six members of Executive should not be able to block debate by 45 members of Council on an important matter.  This became a chance to dust off the “One City” plan and pull together a Scarborough coalition by advancing the cause of a Scarborough Subway – an extension of the Danforth line east and north from Kennedy Station to Sheppard and McCowan.

No sooner was this scheme back on the table, but other would-be players began to mutter about their own pet projects.  That “extra half billion” the subway option in Scarborough may cost on paper could attract billions of add-ons, almost like the worst of pork-filled appropriations in the US Congress.  What might fall off of the table to pay for the Scarborough subway plus any other extras needed to bring reluctant Councillors onside is unknown.  Queen’s Park has been quite clear that there is no additional funding from that quarter, and so and extra must come from Toronto.

Queen’s Park can, of course, ignore whatever Council may try to add as conditions on approval of revenue tools, but if these undo the agreement to build LRT lines signed barely a year ago, this is no trivial discussion.  Regional planning will take a back seat to political aspirations just as it has for the past four decades, and momentum for actual construction rather than endless debate and delay will be lost.

The whole concept that the subway option is “affordable” turns on the premise that it is only slightly more expensive than the LRT, and brings benefits the LRT option cannot.  Some claims made for the subway option are, at best, misinformed, and at worst outright deceptions.  Unfortunately, the public agencies charged with providing accurate information are staying silent lest they be drawn into yet another political debate that could wreck professional careers.

Here are a few questions that should be asked and answered.

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TTC Meeting Wrapup: April 24, 2013 (Updated)

The TTC met on April 24 to discuss a rather thin agenda, and the meeting was over in a not-quite-record 90 minutes.  Discussed here:

  • May meeting preview
  • CEO’s Report
  • Customer Satisfaction Survey
  • Property Acquisition Management Plan
  • Pape Station reconstruction
  • A deputation about the 507/501 streetcar service

Updated May 6, 2013 at 5:20pm:  In the original version of these notes, Commissioner Heisey’s concern about unreliable service on Dundas Street was reported.  The Commissioner has written to me to note that the service was actually worse than how I quoted his remarks.  His correction is included near the end of the “Customer Satisfaction Survey” section below.

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Saying “Sorry” Is Only The Beginning

TTC CEO Andy Byford’s Youtube apology for subway service fiascos on March 18 stirred a lot of interest, along with an interview on CBC’s Metro Morning.  This will no doubt continue at a town hall meeting tonight (which I cannot attend due to scheduling conflicts).

Monday afternoon’s peak was not a good one for TTC subway service:

  • 5:16 Trains holding for smoke at track level at Eglinton Station (cleared 5:31)
  • 5:25 Trains holding for smoke at track level at Keele Station (cleared 5:33)
  • 5:58 Power cut at Dupont halting service from St. George to St. Clair West.  Train doors opened in the tunnel.  24 minute delay

The times shown for the smoke delays are from timestamps on TTC e-Alerts, and the actual duration of the delay was probably longer.  We know from Byford’s comments that there were a few passenger assistance alarms from people requiring medical assistance, but these never showed up as official alerts to riders.

The TTC’s daily measurement of service punctuality for the Yonge line fell to 93%, below the target of 96%.  This is an all-day average of performance at many places on the line, and it takes a big upheaval in service to make a dent in the considerable amount of more-or-less punctual service rating for the line as a whole.  The index has never been known to fall below 90%.

The delays were only part of the regular menu of service disruptions including mechanical failures of trains, track and signal problems, weather, security incidents, not to mention suicides.  Running a well-behaved service can be quite challenging.  One of those challenges is to simply keep people informed about what is going on when multiple delays interact to foul up service, and info about what is left running changes from moment to moment.

Seeing Andy Byford there on YouTube with his mea culpa is a nice touch, but there is a limit to how many of these the TTC can issue before riders simply say “oh no, not again”.  The TTC’s new Customer Charter commits the organization to improvement, but the message coming through loud and clear at public meetings is “show me”.

Monday’s events highlight some obvious issues for managing complex events, but they also raise questions about how much we can reasonably expect of the transit system.

The incident with the doors opening on a train between stations was a matter of human error by the Guard who inexplicably opened them when the train was stopped north of Dupont Station at a red signal.  Automatic Train Control could have prevented this, but that’s years away and, fortunately, this sort of incident is extremely rare.  The TRs will only open their doors when the train is stopped, and indeed the sensing associated with this feature is part of the extra delay time when trains arrive at stations.

Updated Mar 21:

There has been another incident of train staff accidentally opening doors in the tunnel as reported today by the CBC.

Any incident like this, and including fires or smoke, requires a power cut and affects service in both directions, whereas an ill passenger, most of the time, holds up service only one way for a brief time while they are assisted off of the train.

However, there are a lot of incidents, and each of them adds to discontent among the affected riders.  Even if someone only encounters a major delay once or twice a month, that’s the experience they remember and tell their friends about.  What’s more, if the system cannot get through the rush hour without, simply as a matter of probabilities, having a few non-trivial delays, this compromises the TTC’s ability to achieve its planned capacity.

A few years ago, the TTC had an independent review by UK-based transport consultants who found that, generally speaking, the TTC subway wasn’t all that bad for systems of comparable age and technology.  However, the consultants warned that hoped for increase in capacity required more reliability in trains and infrastructure, fewer incidents of passenger illness caused by crowding, and a general attention to running as tight an operation as possible.  Some delays are inevitable, and for them the issues are incident management, good communications with passengers, provision of alternate service if possible, and quick recovery of full subway capacity.

When we talk about how close the TTC might be to running out of capacity, optimists love to quote the highest possible figures — automated trains running on the closest headways, passengers flowing quickly to and from trains to minimize dwell times, equipment with superb reliability, and a magic world in which nothing ever goes wrong.  That’s not how the subway actually operates, and Byford’s task is to expunge every source of “controllable delay” from the system.

On Metro Morning, Byford made a passing remark about improving terminal operations and getting trains out promptly.  That’s an important change, one that is essential to maximizing the trains/hour actually operated and maintaining good service spacing.

Getting the subway to work as well as it possibly can is an important start, but it’s only part of the job.  We will probably never see YouTube apologies for the large gaps in service on surface routes, but instead will have small tutorials on why short-turns are required.  Sadly, “TTC Culture” still includes too strong a sense that most of the problems are external and this must change.

A target of 65% for “punctual service”, itself based on a generous 6-minute-wide margin for service relative to scheduled headway, accepts that the odds are better than half that a rider will encounter a significant gap at least once a day, probably more if they take multiple trips.  What we don’t see is a measure of how well or poorly passenger loads are distributed among buses and streetcars, and what the riders see rather than what the hourly or daily averages report.

If transit really is going to attract more riders, especially those facing longer trips, reliability is key.  To some, the solution is a network of subways, but that simply won’t happen thanks to cost and the time needed to build them.  Some new rapid transit capacity is overdue, but it must be placed where it will do the most good, not as pet projects of particularly noisy and influential members of Council.

Meanwhile, the TTC must address service quality on that vast part of the network not served by subways, and Andy Byford must be just as prepared to take responsibility for the Finch and Dufferin buses and the Queen streetcar as he is for the Yonge subway.

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TTC Meeting Preview: February 25, 2013 (Update 2)

Update 2 on Tuesday, February 26, 2013 at 10:00 am:

Additional information from presentations and debates at the Commission meeting has be added to this article.

The Toronto Transit Commission will meet on Monday February 25, 2013.  This month’s agenda is a tad on the thin side, but there are some reports of interest.

  • CEO’s Report (updated)
  • Status Report on TTC Accessible Services
  • Second exit planning & consultation / Response to Ombusman’s report
  • Leslie Barns connection to Queen Street
  • Accommodating strollers
  • Purchase of 126 articulated buses (updated)
  • Amending the Automatic Train Control System contract to include Spadina/Vaughan extension (updated)
  • Update on Bus Servicing and Cleaning Contract (new)
  • Deputation by Merit OpenShop Contractors Association of Ontario (new)

There was also a presentation on new shelter maps and stop poles.  This item is likely to generate a strong response in the comment thread, and I will create a separate article for it.

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Resurrecting the Scarborough Subway

The coming TTC meeting agenda (which I will review in a separate article) includes a report on the technology choice for the Sheppard East and Scarborough RT lines.  No, TTC staff are not having second thoughts (it’s not their decision to make anyhow), but they wrote the report in response to a request from the Commission.

That Commission, frankly, should know better than to reopen this can of worms, especially when some Scarborough Councillors can’t get past the idea that somehow a subway is what their constituents deserve.  In a city that is trying to create an inclusive view of transit as something that benefits us all, this divisive approach is the last thing we need.

In any event, Metrolinx is basically telling Councillors advocating yet another technology change to get lost.

My full commentary on this is over at Torontoist.  Please leave comments there so that the thread is all in one place.

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TTC November 2012 Meeting Wrapup

At its November meeting, the TTC considered various matters other than the 2013 budgets on which I have already reported.

New Commissioners

The new “citizen” members of the TTC were sworn into office: Maureen Adamson, Nick Di Donato, Alan Heisey and Anju Virmani.  Ms. Adamson was elected Vice-Chair of the Commission under a new Council-approved structure where the Vice-Chair is chosen from the citizen member ranks.  At this point we know little of where the newcomers will take the Commission beyond background articles such as one in The Star.

Although they may claim to be focused on customer priorities, whether this will survive the political onslaught of budget constraints and the organizational morass of “TTC culture” remains to be seen.  Commissioners tend to catch a “TTC disease” when it becomes easier to defend what the TTC has done and the official management outlook than to ask difficult questions, publicly, about how things could be better.  At least there is a CEO in place whose goals lie in improvement, not in justifying more of the same.

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TTC 2013 Capital Budget Part I: Subway Fleet Plan

This is the first article in a series examining various aspects of the TTC’s Capital Budget for 2013 and the 10-year plan running through 2022.  The report linked here gives an overview, but I have now reviewed the roughly 1,300 pages of supporting information in the “Blue Books” which detail each capital project.

Those books are not available on line, but contain much valuable information.  When the Commission considered its Capital Budget, this material had not yet been assembled.

To avoid creating a post as long as the Blue Books, I will break this into separate articles for major topics.

The Subway Fleet Plan

Subway Fleet Plan 2012.10

This plan provides for additional trains on the Yonge-University-Spadina and Bloor-Danforth subways, but only on a limited basis.  The fleet of Toronto Rocket (TR) trains will be used exclusively on YUS and the T1 trains (now split between both major lines) will operate on BD and, in four-car sets, on Sheppard.

The TR fleet is just large enough to accommodate the extension to Vaughan with a short-turn operation to Wilson Station, but only at the current level of service.  The T1 fleet is larger than required for current schedules on the BD and Sheppard lines, and so the surplus is used up at the rate of about 2 trains every 3 years on BD with no additional service on Sheppard.

The projection presumes that the spare factor for TR trains can be held at 13%, and it is unclear today whether this can be achieved and maintained over the life of this fleet.

Those extra T1 trains have been counted as “free” on more than one occasion for subway expansions proposed for the near future, but obviously they can only be used once be it for extra BD service, or on extended Sheppard or Danforth subways, or on the first phase of a Downtown Relief Line (DRL). Continue reading →