35/935 Jane: Service Levels and Travel Times 2019-2025

This article is an update from a previous review of travel times on the Jane corridor which is currently under study in the RapidTO program. Red lanes are proposed between Eglinton and Steeles both ways. The southern limit is defined both by the change in roadway cross section in the older part of the city, and by the future split in bus service at Eglinton to feed into Line 5 Crosstown.

Scheduled Service and Ridership

A common claim by the TTC and City is that service on the bus network is restored to or better than pre-pandemic levels. This is not true.

The measurement used is bus hours, but actual frequency of service is the metric riders experience. Total bus hours might be “back to normal”, but these are distributed differently now than in 2019 with some of the restoration going to longer travel and recovery times. These might contribute to service reliability, but with lower scheduled capacity (buses/hour).

Service in November 2019 compared to February 2025 (the schedule in effect in August 2025) was generally better than it is today.

Buses / Hour
L Local
X Express
2019.11
M-F
2025.08
M-F
2019.11
Sat
2025.08
Sat
2019.11
Sun
2025.08
Sun
AM Pk M-F12.9L 8.0X10.0L 5.0X
Midday MF8.6L 6.3X8.0L 4.0X
PM Pk M-F12.0L 6.2X10.0L 5.0X
Early AM
S-S
7.1L 6.0X6.0L2.0L3.0L
Late AM
S-S
6.0L 6.7X6.0L 6.0X6.0L 6.7X6.0L 6.0X
Afternoon
S-S
8.0L 6.7X8.6L 8.6X6.0L 7.1X7.5L 7.5X
Early Eve6.9L 6.7X8.0L 4.0X8.6L 6.7X7.5L8.6L7.5L
Late Eve6.7L6.0L7.1L6.0L6.3L6.0L

The tables below are taken from the November 2019 and July 2025 TTC Scheduled Service Summaries show the corresponding service designs. Within each group, the fields are:

  • Number of assigned vehicles
  • Frequency of service
  • Travel time
  • Terminal recovery time
  • Scheduled speed (km/h)

Changes in service levels are affected by scheduled speed, frequency and recovery time. Note that recovery times in 2025 are more generous than in 2019, and travel times have also increased with a corresponding drop in scheduled speeds. In some cases, the number of buses (and hence bus hours) goes up, but the level of service goes down because of slower operation.

RapidTO plans for Jane seek to shorten travel times between Steeles and Eglinton, but the benefit varies. Terminal departures are irregular, although much of that variation is permitted under the Service Standards. RapdTO’s supposed contribution to regularity is that buses will be able to stay more or less “on time”, but unless departures at terminals are better managed, service will still begin trips irregularly. On the current 6′ peak headway, the standards allow a 50% fluctuation from 3-to-9 minutes, and this can make a huge difference in wait times and vehicle crowding.

All-day ridership reported in past years is summarized below. As of Fall 2024, ridership was still well below the 2019 level.

All-day Riders201920202021202220232024
35 Jane31,08526,08220,33424,84028,80825,820
935 Jane Express13,7497,96510,64510,03411,644
Total44,83426,08228,29935,48538,84237,464
Source: TTC Planning Web Page

We do not know how much ridership growth might be constrained by service capacity and reliability, as opposed to changes in actual demand. The TTC projects large growth from improvements in travel time and reliability with RapidTO, but with no commitment to increased capacity. This claim is difficult to believe.

I asked the TTC for the methodology behind its calculation of RapidTO ridership growth on July 28, but have received no details as of August 11. (The request was for Dufferin and Bathurst corridors where the TTC makes similarly optimistic projections, but the same issue applies to Jane.)

The remainder of this article updates previously published data about travel times on Jane starting just before the pandemic in November 2019 up to July 2025.

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Travel Times on Bathurst/Dufferin Part III: 511 Bathurst

This is the third part of a series showing details of travel times in the Bathurst and Dufferin corridors.

For introductory remarks and a discussion of general issues, please refer to Part I.

The main part of this article contains the charts for the streetcar service on 511 Bathurst. Note that data for any bus extras has been omitted from these charts to ensure a presentation of streetcar-only speeds. Data from October 2024 and July 2025 are shown here to be outside of the period when the line was rerouted around construction at Fleet and Bathurst with buses operating a south-end shuttle service.

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Travel Times on Bathurst/Dufferin Part II: 29/929 Dufferin

This is the second part of a series showing details of travel times in the Bathurst and Dufferin corridor.

For introductory remarks and a discussion of general issues, please refer to Part I.

The main part of this article contains the charts for the local and express bus services on Dufferin Street in June 2025.

Although the focus of recent debates about transit priority for Dufferin was from Eglinton south, data here show that there are issues with extended running times, particularly in the afternoon, over the full route with northbound trips taking the lion’s share of the delay. Express trips are faster than local trips, but by varying amounts over the route. The least benefit is on the southern portion of the route where red lanes will be installed, and where staying in those lanes could prevent express buses from leap-frogging the locals.

There are some areas where traffic slows in advance of an intersection, but more common is a general slowing down of bus speeds over the route representing overall traffic speed and longer stop service times when the route is busy.

Data shown here are from June 2025 with both the local 29 and express 929 services plotted together for comparison. In many times and locations their speeds are comparable, while in others the express buses have higher speeds than the locals.

The main article contains all of the charts including PDFs with all day sets.

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Travel Speed and Time on Bathurst/Dufferin Part I: 7 Bathurst

In recent discussions of the Bathurst and Dufferin transit priority schemes, a major issue is the degree to which various parts of the routes contribute to slower operation by time-of-day and direction. In this article and two to follow, I will review the actual behaviour of these routes to provide both a basis for discussion of expanding the priority schemes, and as a “before” reference for comparison after they are implemented.

Reviews by time-of-day are useful not just to spot peak period issues, but also as a reference for what might be achieved. At the beginning and end of service hours on most routes, there is no traffic congestion and lighter passenger demand reduces stop service time. Bettering travel times from those periods would be challenging.

Travel times are affected by many factors including:

  • Interference from other traffic on the road, and the degree of congestion for traffic generally.
  • Absence of signal priority and “priority” signals that do not adequately reflect actual operating conditions.
  • Stop service time including both the penalty for stopping, starting and rejoining the traffic flow; and passenger boarding times which depend on the volume of riders and crowding conditions.
  • The proportion of riders with large objects such as bicycles, baby carriages, shopping carts, luggage, scooters and wheelchairs. This affects not just boarding times, but also the ability of passengers to move within vehicles, particularly buses.
  • Slow driving speeds induced by a desire to avoid running early when scheduled times exceed what is actually needed.
  • Posted speed limits.
  • Weather conditions.

Express services have fewer stops and therefore lose less time on that account, but this is only one of many possible factors.

A further consideration is that for the transit vehicle, we generally talk about point-to-point times, but for a rider, “travel” includes access time to and from stops at their origin and destination. Removing stops might speed up buses, but at the cost of longer access time. This is a balancing act depending on local geography, the location of signalized intersections and major trip generators.

Travel Times and Ridership

The relationship between travel times and demand is not exact, and depends on various factors:

  • A substantial reduction in a long trip is more noticeable than a small reduction.
  • For short trips, an improvement in scheduled service and reliability will improve wait times possibly by more than the saving for in-vehicle time. This is compounded by riders experiencing wait time as longer than in vehicle travel time.
  • Comfort is important for longer trips where standing in a packed bus is no fun. For short trips the inability to board is a disincentive to ride. Speed is only one measure of attractiveness.
  • If service is changed, or stops are removed, in parallel with the reduction in travel time, it is not clear which factor influenced ridership the most.

The origin and quantity of any new riders can vary and will depend greatly on both the latent demand and the perceived improvement for travellers. Would-be riders who now drive require a substantial inducement to change modes especially if their trip would involve multiple routes of which only one was improved. Some riders may shift from nearby routes as happened with the King Street corridor, but this is very specific to local routes and riding patterns, and it does not represent net new transit users.

Any analysis is complicated by the events of 2020-25 and a major shift in overall travel including the stronger recovery of off-peak as compared to peak period demand. If transit priority only yields its greatest benefit in the peak, a large part of the travel market sees little change.

The TTC projects substantial ridership increases on Jane, Dufferin and Bathurst through the proposed transit priority schemes, and this implies both a major improvement in perceived service quality and a latent demand for better transit. However, they do not explain how they reach this conclusion nor the methodology behind their claims, nor the amount of extra service, if any, that will be fielded in anticipation of growth.

Looking at the Whole Route

The Council debate concerned only the section of 7 Bathurst and 29/929 Dufferin south of Eglinton, and of 511 Bathurst from Bloor to Fleet. An inordinate amount of time was spent on a short section of Bathurst south of Dupont. For both corridors, much work was done by local Councillors, their communities and Transportation Services to fine tune the design. This should have occurred earlier in the process.

The larger question, however, is not just the installation of transit priority over a portion of these corridors, but the routes overall and the service they provide. The TTC loves to point to external factors like traffic congestion as their rationale for irregular service, but they do not manage the service they already have as I have shown in numerous articles. Moreover, the standard on which they base reports of “reliability” is very generous for routes that only run every 10 minutes allowing a deviation between 5 and 15 minutes in vehicle spacing.

If one were to say “make it tighter”, I expect the first response would be “oh, we cannot possibly do that” even though the same standards set a tighter deviation for more frequent routes. If it is possible to manage to a six minute window on a 6 minute service, it should be possible to manage to this on a 10 minute service. TTC Service Standards excuse poor service rather than demanding excellence.

The main part of this article presents speed profiles showing details over 7 Bathurst by hour. Within these, one can see locations where transit vehicles have slow operation over extended distances, notably on approaches to intersections. These are key sites for any focus on speeding up transit service.

As a reference, the travel times over each segment, broken down by hour, are also included to show the variation over the day, and the degree of variation (standard deviation of values).

There are many charts, but only a sampling is included inline here. PDFs with full day sets are linked for those who are interested.

I will cover 29/929 Dufferin and 511 Bathurst Streetcar in Parts II and III.

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