The TTC is part way through production of its 2024 Service Plan as well as a 5-Year Service Plan and Customer Experience Action Plan. In Round Two, consultation will focus on plans for service changes triggered by major construction projects. Five pop-up sessions are planned at Flemingdon Park, Union Station, Liberty Village, Finch Terminal, and Pape Station between June 29 and July 12, 2023. Details are available here.

Also available on that page is a link to a survey seeking feedback on various proposals. Please note that my site is not an official TTC conduit for feedback, although it is no secret that many at the TTC do read articles and comments here. Any specific feedback for the TTC should be submitted through their own survey.

Round Three in August-September will present draft concepts for the 5-Year Plan and Customer Experience Action Plan, and these will be refined into final drafts for Round Four in October-November.

The remainder of this article presents an overview of the survey and proposals for construction-related service changes.

There are no proposals for new routes nor of overall service levels in this round. The election of Olivia Chow as Mayor will no doubt bring a review of existing services, but that is not in the scope of this round.

An important issue left over from the 2023 Budget process and the recent service cuts is the question of Service Standards. These are described as “Board Approved”, but in fact the 2023 changes were implemented by management as part of the budget with only retroactive consent from the Board. Moreover, the actual effect of the changes was withheld from the Board and Council until well after the budget was approved.

Transparency in budgets and service planning will be an important change looking ahead to 2024. With a new Mayor I hope to see a much improved process.