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Category Archives: Service Cost and Quality
TTC Meeting Preview: May 24, 2013
The agenda for the TTC meeting on May 24 contains a few items of interest, but also a troubling sign that matters of public interest are being debated behind closed doors. Items included in this preview: New Streetcar Implementation Plan … Continue reading
Five Years, Seven Goals: Where Will The TTC Be In 2018
TTC CEO Andy Byford addressed the Empire Club on May 13, 2013 setting out a strong argument for political and financial support for the transit system (full text at the Torontoist site). After last week’s debacle at Council where almost … Continue reading
Posted in A Grand Plan, Finance, Service Cost and Quality, Transit
21 Comments
TTC Meeting Wrapup: April 24, 2013 (Updated)
The TTC met on April 24 to discuss a rather thin agenda, and the meeting was over in a not-quite-record 90 minutes. Discussed here: May meeting preview CEO’s Report Customer Satisfaction Survey Property Acquisition Management Plan Pape Station reconstruction A … Continue reading
Posted in Finance, New Streetcars, Service Cost and Quality, Subways, Transit, Vehicles
42 Comments
TTC Service Changes Effective Sunday May 12, 2013
The changes for May 2013 are mainly seasonal changes to cut service to major academic institutions and add service to recreational areas. A few minor changes adjust schedules to improve service. 2013.05.12 Service Changes
Posted in Service Cost and Quality, Transit
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How Bad Is TTC Service: A First Quarter Report
Among the TTC’s many promises under its Customer Charter is the provision of quarterly stats on the reliability of each of its surface routes. This information recently went online on the TTC’s website, although you have to dig to find … Continue reading
Posted in Service Analysis, Service Cost and Quality, Transit
33 Comments
TTC Meeting Wrapup: March 27, 2013
The Toronto Transit Commission met on March 27. This wrapup includes comments on: Purchase of Articulated Buses The CEO’s Report for March 2013 The Gateway Newsstand Contract Priorities for Subway Station Elevators The Leslie Barns project, and the streetcar system … Continue reading
Posted in Accessibility, Bus Technology, Finance, Service Cost and Quality, Transit, Vehicles
15 Comments
Saying “Sorry” Is Only The Beginning
TTC CEO Andy Byford’s Youtube apology for subway service fiascos on March 18 stirred a lot of interest, along with an interview on CBC’s Metro Morning. This will no doubt continue at a town hall meeting tonight (which I cannot … Continue reading
Posted in Service Cost and Quality, Subways, Transit
34 Comments
Analysis of 29 Dufferin for March 2012 — Part II: Running Times (Updated)
In Part I of this series, I reviewed problems with headway reliability on the 29 Dufferin route. An issue commonly raised by operators is that there are times when schedules do not provide enough time for vehicles to make their … Continue reading
Posted in Dufferin Bus, Service Cost and Quality, Transit
15 Comments
Past and Future Streetcar Service Capacity
Now that the first Low Floor Light Rail Vehicle (LFLRV) is rolling through Toronto streets on test runs, the question of service quality and capacity for streetcar routes is once again an issue. The most recent TTC document setting out … Continue reading
TTC Announces a Customer Charter
With a modest fanfare (but no flourishing of trumpets), the TTC proclaimed its Customer Service Charter on February 28, 2013, at a press conference held at the busy Bloor-Yonge Station. This is a “good news” story, at least for the … Continue reading
Posted in Finance, Service Cost and Quality, Transit
27 Comments